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Blocked enrolment, Trust Code 715-123160, requesting manual review
Hi moderators, Our Partner Center enrolment is blocked by the automated trust evaluation system, and we cannot open a support ticket because the workspace dropdown is empty (the known issue for blocked enrolments). Requesting escalation to the Vetting and Enrollment / Trust & Safety team for manual review and to clear the block. We are a legitimate, newly registered Australian business and all details match our official government records. Entity - Legal entity: Deca IT Pty Ltd - ACN: 698 030 465 - ABN: 46 698 030 465 (active from 13 May 2026, verifiable on ABN Lookup) - Registered address: 532 City Road, South Melbourne VIC 3205, Australia - Tenant: decait.onmicrosoft.com - Partner ID / MPN ID: Unknown due to error Error details from the blocked screen - Reference number: 715-123160 - Transaction ID: c2c23a10-9d90-44a7-afa4-36ec6ef5b846 - Correlation ID: 07bac0f0-050b-4bdd-8918-71e62b4746fb Symptom Account settings > Legal info is completely empty (no profile tabs), so no legal business profile was ever saved. Enrolment appears to have been blocked before the profile could be created. Attempting to proceed returns the trust error above. Verification already completed - Domain decait.com.au is registered in the company's name - Public website is live at https://decait.com.au with full legal footer (entity name, ACN, ABN, registered address), plus Privacy and Terms pages - ABN Lookup confirms entity name DECA IT PTY LTD at the address above I am the account owner and Global Admin of the tenant. I can provide the account owner email, identity documentation (ASIC Certificate of Registration, ABN record, proof of domain ownership), and complete identity verification privately. Please let me know the best private channel, or DM me here. Thank you for your help.
Trust-based access denial—requesting manual review and scope clarification(TrkID#2606090040007541)
We are reaching out after exhausting standard support channels regarding a trust-based access denial on our Partner Center account. Our India entity, ConvergeSoft International Private Limited (PartnerGlobal ID: 6077036), received the following response from Microsoft support: "Microsoft runs on trust... we are unable to reactivate your access. This decision cannot be changed by opening a new support case." Our account verification status shows Authorized. We have no outstanding invoices, no history of fraudulent or abusive activity, and are a legitimate 30-person software consulting firm serving enterprise clients across custom development, Salesforce consulting, and AI solutions. We respectfully request: 1. Escalation to the Partner Vetting / Trust & Safety team for manual review 2. Clarification on whether this decision extends to our US-incorporated entity (ConvergeSol Inc., New Jersey) or is limited to the India entity 3. Any documentation we can provide to support a formal review Tracking ID: #2606090040007541
What phone number checks happen with Identity Verification?
My MAICPP enrollment was rejected at the identity verification step with "primary contact details did not match" and no further detail. I'm trying to understand whether the primary contact phone number plays any role in this check before I reapply. Specifically: Is the number checked for line type (mobile vs virtual), or is it just stored as contact info with no verification role? Support tickets keep getting closed with links to articles that don't cover this. Any insight appreciated.Very Negative Experience With Microsoft Partner Program
Since two months I am trying to verify my account, after countless attempts and errors and automatic rejections, finally I got authorized. I want to update my tax profile so I can send the add in, guess what Microsoft cant find my EIN although I sent official EIN number. After three weeks I sent another ticket and instead of finding a solution for the EIN number issue, they responded that there is a problem with account verification which is already approved!!! I dont know what is happening here total mess...
Legal-entities and sub-units in Microsoft Partner Center terms
Hi, I represent several partners with Microsoft, and we are fast growing. In our enterprise, we do as several others, we move around locations, merge them, and restructure to improve efficiency and quality. Recently Microsoft also notified us to update and improve several of our MPN/CSP identifiers with updated information, which resulted in this post about missing features and hidden Microsoft data not available in Partner Center. Starting out as a partner, you add your company in Partner Center, creating your PGA and first PLA account. Your PGA now refers to your legal entity, and your PLA is now a sub-unit under your PGA. So far so good (for a CSP business, you have your PGA be the MPN id and your PLA the CSP id). As time goes by, your business grows and you start buying other MS partner companies. In comes account merge in partner center to the rescue. This will merge your MPN (not CSP, I know, atleast not in terms of your GDAP or customer relationships, but everything else), so that all your competencies, reports and information is updated accordingly. The company you have bought and merged now still has their CSP business, but reporting under your PGA. Both their original PGA and PLA accounts are now PLA under you PGA. So far this seems to be good, but now you are missing out on some data hidden internally in Microsoft, that is nowhere to be seen, and impossible to update: this original merged PGA still refers to the original legal-entity, and the PLA is still NOT connected to your PGA, but the original PGA, which is now a PLA under your PGA. So, something like, Your PGA --> The merged PGA (which is now a PLA) --> The merged PLA. Confused yet? Now, this merged company should at some point in time become something else, maybe a department or separate location of your company. Or maybe you even move that as a department or location below some other company you have in your enterprise portfolio. Now comes the headache of updating your CSP - PLA identifiers with correct legal information. There is currently nowhere you can read what PLA id-s are considered as legal entities, and nowhere your PLA says which legal entity they are connected to. Even filing this with MS partner support is a no-go, this information is hidden so far behind support/MCAIPP/CSP/direct/indirect/vetting/engineering/developers and god knows what, that it is currently not possible to update any of it. Not even getting to read the structure of the identifiers is possible. I hope Microsoft can understand this is a big compliance issue over time. How many tax forms or payout accounts do you need? How many are using the same legal info for the same tax forms? Regardless of being a direct or indirect partner, who should really receive the bill? Who ends up as the owner of the different agreements? (I know this usually works out one way or another, but how many hours could have been saved on partner support if this was not a headache?) We need to be able to see where each identifier is connected in terms of sub-units and legal-entities. Whether by self-service or MS partner support, we need to be able to provide updates on this structure. We need to be able to change any PLA between being a legal entity or a sub-unit, and telling which legal-entity owns the sub-unit or parent legal-entity. Different partners have different setups, we have an enterprise setup where one company fully owns all the others and plan to fully merge them within a single legal entity, but still owned by the enterprise. Others have separate companies working together sharing Microsoft competencies and benefits under one umbrella. Having a way to let Microsoft know about structural changes and having this information visible and correct in partner center is crucial when working as a partner over time. Bonus tip: Most countries, even Norway has officially available records on all companies registered, on official website or by official APIs - by looking up any company registration id, you can have the 100% accurate information for all legal entities, and all sub-units, we even give you the company registration id inside partner center for your benefit.URGENT: MPA and CSP Suspension Imminent Despite Support Tickets – Requesting Immediate Assistance
Hi Microsoft Partner Community, I’m urgently seeking assistance regarding an imminent suspension of my MPA and CSP account, following a notice issued on 22 May 2025 with a 30 day notice period. Despite multiple support tickets and confirmation that my account is authorized, the Verification status still shows as Rejected in Partner Center. After a ticket claimed authorization was complete, I was again asked to resubmit the same documents with no indication of next steps or resolution. Support Request Numbers: 2505230010001935 (logged 24 May) 2506130010000145 (logged 13 June) – positive response received: "your account is now authorized. There is no further action required from you." 2506160010000226 (logged 16 June) I cannot upload documents under the Legal business profile “Fix now” section, it seems to be stuck in a loop. I have been able to upload them under Profile Info “Fix now” section below. I've submitted all requested documentation multiple times (including through support tickets, email, and Partner Center). This is now business-critical, and I manage multiple client tenancies through the CSP program. I’m requesting immediate escalation to the appropriate Microsoft teams to prevent disruption to services. If a Microsoft representative or moderator can help escalate or provide direct guidance, I would greatly appreciate it.CSP Account Still Shows "Rejected" Despite Authorization – Suspension Notice Received
Summary: My CSP Indirect Reseller account was confirmed as authorized by Microsoft support, but the Partner Center UI still shows "Rejected" with a "Fix now" button. I also received a suspension notice despite the authorization. Dear Microsoft Partner Support, I am writing regarding my CSP Indirect Reseller account and a suspension notice I received on May 23, 2025, stating that my account would be suspended and termination proceedings would begin 30 days from that date. However, on June 13, 2025, I received confirmation via a support ticket that my account is now authorized and that no further action is required. Despite this, as of June 16, 2025, when I log into Partner Center (even using a guest browser and different network), my Legal Info section still shows "Rejected" with a "Fix now" button. I believe this may be a UI or sync issue that is incorrectly triggering the suspension process. To clarify, I am a sole trader and work on this business part-time. I have submitted all required documentation, including: - Business registration - Domain ownership invoice - Self-attestation letter confirming sole proprietorship I kindly request: 1. Confirmation that my CSP Indirect Reseller account will not be suspended. 2. A manual refresh or correction of the UI status in Partner Center to reflect the authorized state. 3. Any additional steps I should take to ensure my account remains in good standing. Thank you for your assistance and clarification.90 Days still no response
For 90 days they have been sending qr link. it gives an error, they close the ticket. I open it again, they send qr link again. but I already have partner and reseller authorisation, they only need to activate the developer. their minds do not even work that much, the same person, the same qr code but their system is so bad that it does not work. there can't be such terrible service. Tracking ID 2505090040013065
