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Issue registering with hardware developer program
Hello moderators, Our Hardware Developer Program enrollment appears stuck in a state we can't resolve through self-service, and we're also unable to submit a ticket through the normal Contact Support flow. Account details: - Legal entity: Kodsafe Labs Private Limited - Seller ID: 95092940 - User ID: 203442240 - Tenant: kodsafelabs.com (kodsec.onmicrosoft.com) Confirmed status: - Legal Business Profile verification: Authorized (Identity, Employment, and Business verification all passed) - EV code signing certificate: uploaded via Manage Certificates, Active status for over a week - Hardware workspace: not visible anywhere in Partner Center; Programs page shows only one tile plus "Add a program" What we've tried: 1. Clicked "+" to add a program, selected "Get started" under Hardware (confirmed pre-selected per the documented flow), then "Go to Dashboard." Instead of proceeding through company info and the Hardware agreements, we were redirected straight back to the same single-tile Programs page — suggesting a Hardware Developer Program account already exists on this tenant but isn't surfacing as an accessible workspace. 2. In Account settings > User management > Users, our account shows as Global admin, Admin. However, the Groups and Microsoft Entra applications tabs on that same page return "Not authorized," despite the Global admin role — possibly related to the same underlying account state. 3. The standard Contact Support request form has an empty, unselectable Workspace field, so we're unable to submit a ticket that way. Could someone please escalate this to the team that can review the backend Hardware Developer Program account status for this tenant/Seller ID and restore or grant workspace access? Happy to share further screenshots on request. Thank you, Hitesh Kesharia, Kodsafe Labs Private Limited
Employment Verification stuck 6+ weeks, Resolve panel broken
Our Developer program Employment Verification has been in "Rejected / Pending Partner Action" since before 6/22/2026. We resubmitted a supporting document weeks ago and got a "submitted successfully" confirmation, but there has been no status change since. The Resolve panel is also not working on our end: clicking Resolve opens a panel with only the info banner and a disabled Submit button, no document type selector or upload field appears, so we can't even submit a new document. Help + support has the same loading issue. Would really appreciate a Community Manager taking a look and escalating to the Vetting team. Happy to share tenant/publisher IDs and screenshots via DM. This is currently blocking our AppSource submission. Thanks in advance.Company: Voidflow AI LLC (Georgia)
MAICPP enrollment blocked (Ref 715-123160) – no workspace, requesting manual Vetting review
Hello Partner Compliance / Trust & Safety team, My enrollment in the Microsoft AI Cloud Partner Program was blocked by the automated trust check immediately after I submitted my company information ("Microsoft runs on trust ... your request was blocked"). Since the block happens at the trust-verification stage, no Partner Center workspace is created, so the standard in-portal support ticket cannot be raised (empty Workspace dropdown, Contact Support dead-ends). I would therefore appreciate a manual escalation. Request: Please route this to the Partner Vetting / Trust & Safety team for a manual review and reset so I can complete verification. If possible, let me know which validation step triggered the block so I can correct it before re-attempting. Case identifiers: - Program: Microsoft AI Cloud Partner Program - Reference number: 715-123160 - Transaction ID: e97d58e3-c28c-41c4-a635-8f455b2fbd32 - Correlation ID: efd2db84-043c-43c1-91b7-b9c1dc4dbd83 Context that may help: - Legitimate business: sole proprietorship (Einzelunternehmen) registered in Germany. - The Entra tenant is newly created for this purpose, which I understand can raise a risk flag; I am the Global Admin. - I can re-attempt using a global admin on my own business domain (rather than the account originally used) if that helps the trust evaluation. - Official business-registration documentation and VAT ID (USt-IdNr) are available on request for verification. Thank you for reviewing this.
Enrollment blocked Ref 715-123160 - cannot create support ticket
My AI Cloud Partner Program enrollment was blocked with the "Microsoft runs on trust" message, reference number 715-123160. Because enrollment failed, my account has no workspace, so Partner Center support cannot create a request — and the other support routes also dead-end. Could Microsoft please route this reference for manual compliance review? I can provide company verification details through a private channel.
Account Verification after Publishing Driver
Hi everyone, I successfully submitted a kernel driver to Microsoft several years ago and was able to see my driver's statistics for a while after that. Now, Microsoft wants me to go through account verification (developer id:86985290). My EV Certificate that I used to submit my driver to Microsoft has already expired. Was the account verification process triggered by expiration of my EV Certificate or it is not related? If I do the account verification, will I be able to see my driver's statistics without getting a new EV Certificate? Thanks, Olek
Trust validation blocked Ref:715-123160, unable to enroll Windows Hardware Developer Program
Dear Support Team,My company’s Partner Center enrollment for Windows Hardware Developer Program was blocked by automated trust check. Error text:We are unable to validate your request at this point of time. Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. Reference Number: 715-123160Transaction ID: 48a348d1-1ea3-4cf7-ab8e-c80604f4a94f No workspace generated after block, so I cannot open internal support ticket. All business info is consistent with official license, no proxy/VPN used during operation. Request manual review from Trust & Safety team to unblock my application. I’m ready to submit all legal verification materials.Verified publisher: Employment Verification stuck, app closed 'no appeals', no way to act
Hello, I am hoping a Community Manager can help escalate my case to the Partner Vetting team - I am stuck in a loop. Situation: - My verification chain is: Verification Started (OK) > Email (OK) > Identity (OK) > Employment Verification = FAILED, showing "Pending Partner Action" (estimated date 18/07/2026). Business Verification was never reached. - Overall status is "Rejected" and the banner says the application is closed with "no appeals available". - The Verification Summary is view-only and the Legal Info page has no "Resolve"/upload control, so I have literally no way in the portal to provide the action or document the Employment step is waiting for. - Trying "Get support" from Partner Center loops me between a logged-in page and a "sign in" page - I can never reach a support form. My details: - Company: SYAGA CONSULTING (French EURL), SIREN 518489471, 2 Impasse Paul Langevin, 13110 PORT-DE-BOUC, France - this matches our official registry exactly. - I am the Global Administrator and legal representative (Gerant), email address removed for privacy reasons. - I own the domain syaga.fr (DNS-verified custom domain in my Entra tenant; my admin email is on that domain). I can provide domain ownership proof (registrar invoice), a DNS TXT record, or an authorized-representative letter - whatever the Employment step needs. - Microsoft Tenant ID: 6027d81c-ad9b-48f5-9da6-96f1bad11429 ; Partner ID: 6499409. Could a Community Manager please DM me and help escalate to the Vetting / Trust & Safety team so my case can be reopened and I can supply the required Employment verification proof? I only need the badge "verified publisher" for my Entra apps. Thank you very much.Blocked during MAICPP partner enrollment - reference 715-123160
Hello, I'm trying to enroll in the Microsoft AI Cloud Partner Program (MAICPP), but my enrollment was blocked immediately after submitting my company information, with an automated trust check message. Because the enrollment was blocked at this stage, no Partner Center workspace was created for me, so I'm unable to open a support ticket through the normal in-portal method. Details of my case: - Reference number: 715-123160 - Transaction ID: b19b058c-f8c4-44f9-bbae-c49c537b45fb - Legal company name: [à compléter] - Tenant ID: dbac7550-f17a-4cda-83ed-3a5d5d16ab2d - Tenant domain: raic037.onmicrosoft.com - Sign-in email: email address removed for privacy reasons I have my legal documentation ready to provide (company registration/incorporation document, valid for more than 2 months), and I want to make sure the legal name and registered office address I've entered match exactly what's on file. Could someone please escalate this to the Partner Trust & Safety / Vetting team for a manual review, or let me know what specifically triggered the automated block so I can correct it? Thank you for your time and help. Best regards, RAIC William SIMON Gérant Tél. +33 4 72 97 02 02
Very Negative Experience With Microsoft Partner Program
Since two months I am trying to verify my account, after countless attempts and errors and automatic rejections, finally I got authorized. I want to update my tax profile so I can send the add in, guess what Microsoft cant find my EIN although I sent official EIN number. After three weeks I sent another ticket and instead of finding a solution for the EIN number issue, they responded that there is a problem with account verification which is already approved!!! I dont know what is happening here total mess...
