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Legal-entities and sub-units in Microsoft Partner Center terms
Hi, I represent several partners with Microsoft, and we are fast growing. In our enterprise, we do as several others, we move around locations, merge them, and restructure to improve efficiency and quality. Recently Microsoft also notified us to update and improve several of our MPN/CSP identifiers with updated information, which resulted in this post about missing features and hidden Microsoft data not available in Partner Center. Starting out as a partner, you add your company in Partner Center, creating your PGA and first PLA account. Your PGA now refers to your legal entity, and your PLA is now a sub-unit under your PGA. So far so good (for a CSP business, you have your PGA be the MPN id and your PLA the CSP id). As time goes by, your business grows and you start buying other MS partner companies. In comes account merge in partner center to the rescue. This will merge your MPN (not CSP, I know, atleast not in terms of your GDAP or customer relationships, but everything else), so that all your competencies, reports and information is updated accordingly. The company you have bought and merged now still has their CSP business, but reporting under your PGA. Both their original PGA and PLA accounts are now PLA under you PGA. So far this seems to be good, but now you are missing out on some data hidden internally in Microsoft, that is nowhere to be seen, and impossible to update: this original merged PGA still refers to the original legal-entity, and the PLA is still NOT connected to your PGA, but the original PGA, which is now a PLA under your PGA. So, something like, Your PGA --> The merged PGA (which is now a PLA) --> The merged PLA. Confused yet? Now, this merged company should at some point in time become something else, maybe a department or separate location of your company. Or maybe you even move that as a department or location below some other company you have in your enterprise portfolio. Now comes the headache of updating your CSP - PLA identifiers with correct legal information. There is currently nowhere you can read what PLA id-s are considered as legal entities, and nowhere your PLA says which legal entity they are connected to. Even filing this with MS partner support is a no-go, this information is hidden so far behind support/MCAIPP/CSP/direct/indirect/vetting/engineering/developers and god knows what, that it is currently not possible to update any of it. Not even getting to read the structure of the identifiers is possible. I hope Microsoft can understand this is a big compliance issue over time. How many tax forms or payout accounts do you need? How many are using the same legal info for the same tax forms? Regardless of being a direct or indirect partner, who should really receive the bill? Who ends up as the owner of the different agreements? (I know this usually works out one way or another, but how many hours could have been saved on partner support if this was not a headache?) We need to be able to see where each identifier is connected in terms of sub-units and legal-entities. Whether by self-service or MS partner support, we need to be able to provide updates on this structure. We need to be able to change any PLA between being a legal entity or a sub-unit, and telling which legal-entity owns the sub-unit or parent legal-entity. Different partners have different setups, we have an enterprise setup where one company fully owns all the others and plan to fully merge them within a single legal entity, but still owned by the enterprise. Others have separate companies working together sharing Microsoft competencies and benefits under one umbrella. Having a way to let Microsoft know about structural changes and having this information visible and correct in partner center is crucial when working as a partner over time. Bonus tip: Most countries, even Norway has officially available records on all companies registered, on official website or by official APIs - by looking up any company registration id, you can have the 100% accurate information for all legal entities, and all sub-units, we even give you the company registration id inside partner center for your benefit.
URGENT: MPA and CSP Suspension Imminent Despite Support Tickets – Requesting Immediate Assistance
Hi Microsoft Partner Community, I’m urgently seeking assistance regarding an imminent suspension of my MPA and CSP account, following a notice issued on 22 May 2025 with a 30 day notice period. Despite multiple support tickets and confirmation that my account is authorized, the Verification status still shows as Rejected in Partner Center. After a ticket claimed authorization was complete, I was again asked to resubmit the same documents with no indication of next steps or resolution. Support Request Numbers: 2505230010001935 (logged 24 May) 2506130010000145 (logged 13 June) – positive response received: "your account is now authorized. There is no further action required from you." 2506160010000226 (logged 16 June) I cannot upload documents under the Legal business profile “Fix now” section, it seems to be stuck in a loop. I have been able to upload them under Profile Info “Fix now” section below. I've submitted all requested documentation multiple times (including through support tickets, email, and Partner Center). This is now business-critical, and I manage multiple client tenancies through the CSP program. I’m requesting immediate escalation to the appropriate Microsoft teams to prevent disruption to services. If a Microsoft representative or moderator can help escalate or provide direct guidance, I would greatly appreciate it.CSP Account Still Shows "Rejected" Despite Authorization – Suspension Notice Received
Summary: My CSP Indirect Reseller account was confirmed as authorized by Microsoft support, but the Partner Center UI still shows "Rejected" with a "Fix now" button. I also received a suspension notice despite the authorization. Dear Microsoft Partner Support, I am writing regarding my CSP Indirect Reseller account and a suspension notice I received on May 23, 2025, stating that my account would be suspended and termination proceedings would begin 30 days from that date. However, on June 13, 2025, I received confirmation via a support ticket that my account is now authorized and that no further action is required. Despite this, as of June 16, 2025, when I log into Partner Center (even using a guest browser and different network), my Legal Info section still shows "Rejected" with a "Fix now" button. I believe this may be a UI or sync issue that is incorrectly triggering the suspension process. To clarify, I am a sole trader and work on this business part-time. I have submitted all required documentation, including: - Business registration - Domain ownership invoice - Self-attestation letter confirming sole proprietorship I kindly request: 1. Confirmation that my CSP Indirect Reseller account will not be suspended. 2. A manual refresh or correction of the UI status in Partner Center to reflect the authorized state. 3. Any additional steps I should take to ensure my account remains in good standing. Thank you for your assistance and clarification.90 Days still no response
For 90 days they have been sending qr link. it gives an error, they close the ticket. I open it again, they send qr link again. but I already have partner and reseller authorisation, they only need to activate the developer. their minds do not even work that much, the same person, the same qr code but their system is so bad that it does not work. there can't be such terrible service. Tracking ID 2505090040013065
Business Verification
I am trying to become a MS partner and i have made it through email ownership and employment verification but I am stuck on Business verification. they asked for more information which i gladly provided over 2 weeks ago. at this point I am reaching out to see if anyone can help with this or knows a way i can just remove everything and start over.
Trying to get passed "email verification"
Hi, About 2 months ago I signed up for an organization Microsoft development account, however, I've been stuck on "Email verification" ever since. Regardless of how often I press the "fix now" button, I will never receive the email verification email. I also tried to contact support with this issue an was assigned a support ticket ID (2504100040007995) but even there I keep running into issues. I cannot seem to view the details of the ticket but I did receive an email a few days ago that my support ticket got closed 🙄 What can I do get unstuck from this ? Many thanks!
