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Auto Attendant & Call Queue Call forwarding to external numbers failing.
Hi all, Since this weekend users accross our org. have been noticing that AA/CQ that forward Calls to external numbers FAIL. This was not the case last week. Flow example : User dials number of AA, this AA has a menu which has Internal and external numbers. Internal numbers -> no problem. Externa numbers -> message (new never heard this): "Please Hold while we forward your call, .... Sorry we could not forward your call at this time, try again later". On user level we are not experiencing this issue when I redirect my calls from work number to external number there is no issue. What is very strange in this entire scenario is that we are EU bases, the resource accounts "Usage location" is on the proper country in EU. But in the Microsoft PSTN USAGE logs we see that the "Azure region for Media" is USSC, USEA, USWE, JPWE, JPEA, MAWE, KRCE where it should be EUWE, FRCE and EUNO ... But No Fail Codes, just Bye ... The dates hold up with the issue... before 26/07 everything passed over EU Region. After 26/07 everything passes over US, KR, MA, JP ... Anyone else having this issue ? Related to the new AI routing implementation gone bad ?
Feature request: Historical Agent Activity Timeline for Microsoft Teams Queues
Hi everyone, We're currently using the new Microsoft Teams Queues app for our IT Service Desk and are very pleased with the improvements Microsoft has introduced. One capability we feel is still missing is a historical Agent Activity Timeline. Today supervisors can only see an agent's current Opt-in/Opt-out status. There is no historical overview showing: When an agent opted in When an agent opted out Which agents were opted in at a specific moment Whether the change was made by the agent, a supervisor or automatically This makes it difficult to investigate: Missed calls Queue performance SLA deviations Staffing questions Incident investigations A simple historical timeline containing the timestamp, queue, agent and source of the status change would already provide tremendous value for supervisors and service desk managers. We've submitted this as a feature request through the Microsoft Feedback Portal: https://feedbackportal.microsoft.com/feedback/idea/2df346ee-bc89-f111-9b47-7c1e52444ef6 If you experience the same limitation, we'd really appreciate your vote. I'm also interested in hearing how other organisations deal with this today. Are you using manual checks, screenshots or another workaround? Thank you! Romain Weimer Head of ICT Operations and Support Witteveen+Bos
Is Microsoft Teams a good Intranet?
Our company is fully on Microsoft 365, but employees still struggle to find basic information like policies, company updates, forms, department resources, and important links. Most of it is scattered across SharePoint sites, Teams channels, emails, and random folders. I want to turn Microsoft Teams into that hub where all of this lives, kind of like an intranet. Any suggestions?Is Microsoft Teams a good Intranet?
Our company is fully on Microsoft 365, but employees still struggle to find basic information like policies, company updates, forms, department resources, and important links. Most of it is scattered across SharePoint sites, Teams channels, emails, and random folders. I want to turn Microsoft Teams into that hub where all of this lives, kind of like an intranet. Any suggestions?Building an employee recognition program that actually lives in Teams?
HR asked me to set up some kind of peer recognition system where people can give kudos to each other. They want it inside Teams because thats where everyone already is. I spent a few hours looking at options, Power Automate flows with adaptive cards, custom bots, etc. but nothing feels clean or sustainable. Has anyone set up a recognition/kudos system thats actually integrated into Teams and not just a bot that posts to a channel?
MC1317197 Microsoft Teams: simpler controls and a smarter share panel
Has anybody seen the end user visual guide supposedly to be published on July 9th, 2026, to the Microsoft Adoption site? Either they have not published the visual guide yet or I cannot find the guide on the site. We need to notify users this is coming, and it would be great to have the visual guide to use for the communications / messaging. https://adoption.microsoft.com/microsoft-teams/new-meeting-controls-experience https://admin.cloud.microsoft/?ref=MessageCenter/:/messages/MC1317197 Thank you SharynAndroid phone stuck in login loop for account with previous organisation
Hi. I've recently joined a new organisation and want to have Teams active on my phone as I did with a previous organisation. Unfortunately, my app is stuck in a login loop, I can't log in to log out (my account has been deactivated) and I can't find any place to remove any further user accounts in the system. Basically, I can't use Teams on my phone until I can find away to fix this. Any suggestions?
TEAMS - Extra Space between Keyboard and Typing Window
Dear All, I am also facing the issue in TEAMS. During the typing, a large space appears between Keyboard and Typing Window. This is happening only in TEAMS app. I moved from my Nothing phone to Vivo X200Fe, then this problem started. This may be a bug in TEAMS to be fixed for VIVO phones. I use VIVO X200 FE with Android 16 and Google Keyboard. It's very annoying to see this big gap and making us uncomfortable while typing. Please help me how to resolve this. Thanks for your help. Mobile : Vivo X200FE Operating System : Origin OS Android 16 Teams Version : 1416 / 1.0.0.2026123608 Keyboard : Google Keyboard - Version 17.7.4.93236420
