Forum Discussion
Apps notification settings missing in Teams settings
Hello Teams Community,
I'm facing a strange issue with App notifications in Microsoft Teams. I've already researched this and found nothing. I've opened a Microsoft case and I'm waiting for an answer but it's taking longer than expected. So, I'm turning to you for expedited help!
Scenario:
You're an administrator in Teams. You've applied a setup policy for a pinned app like Viva Engage. After the policy is applied and the tool is launched, users complain that notifications are either too frequent or not frequent enough. You direct them to the Teams Notification and activity settings to control app notifications. The users go to Teams notification settings but report back to you that the App section of Teams settings doesn't exist.
Apps section is missingProblem Statement:
Microsoft explicitly states in their documentation that in order for the App notifications section to appear, you must first add an app yourself within Teams and get at least one notification. But relying on users to add an app, somehow create a notification, and then remove it, just to access App notifications is impractical and would never work.
Desired Outcome:
I'm looking for a way to bypass this prerequisite and force the Apps section to appear in the Notifications and activity section without any user action whenever an app is pinned in the Teams admin center with a setup policy. I'm hoping this can work with any app, not just Viva Engage.
Any help is appreciated. Thanks, Teams experts!
-Rob
2 Replies
Hi, I have the exact same issue. I have found solution that helps but is certainly not ideal! Here is the post from another forum:
Loredana Leaha
Hi,
Found the solution, which seems to be documented somewhere but I could honestly not find it.
You need to ask one of your colleagues to delegate a Task in Planner on your name, then the Activity field in Teams will notify you that you have a new Activity, after this step you will be able to see the Planner Application under the Teams Notification Settings.
Such an easy solution, yet I could not find it anywhere. Frustrating!
I wish you a great day!
This works the same in Viva Engage, just post something directly mentioning the employee not seeing the settings, Teams will notify him and the settings should appear.
Thanks for responding. My testing proves otherwise, unfortunately. This only works when the app is pinned by the user, not a setup policy in Teams admin.
