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Queue App - historical agent information
We have recently introduced Teams Queue application , it works well but doesn't seem to provide the same information for historical reporting than real time. As an example: We are able to see the number of calls presented to each agent within the group as it happens (today), It shows us all the presented, the number answered, abandoned or timed out in real time, to ensure the correct number of resource is aligned this is essential. It doesn't however, show this data historically, to see an overall number of calls answered, abandoned or timed out per agent for a specific date period. The historical data only seems to provides generic information for the call queue as a whole, not the agents opted in, even when extracted into an excel report. Is there a way to get this data historically ? or is it just not yet available. Without, we are reliant on daily Screen pics of agent impact, which is not very good! (It is also not available within the PowerBI reporting, only calls answered are documented here)Louise JansenJan 21, 2025Copper Contributor22Views0likes2CommentsLatest Version of Teams not installing on Server 2019
Is anyone else able to install 24335.208.3315.1951 or higher on Windows Server 2019? We use the Deployment Image Servicing and Management command but since this version it fails to install with "Error: 15606. Package could not be registered." Versions 24295.605.3225.8804 and below install without error. Very strange.BrettGellmanJan 21, 2025Brass Contributor3.5KViews18likes29CommentsCannot share screen with system audio from AVD when using teams with SlimCore optimizations
Doesn't matter if it is a call or a meeting, "Include sound" toggle does not work, can not be clicked or toggled when attempting to share screen with system audio from within AVD host that is using Teams SlimCore optimization. When teams is showing legacy AVD Media Optimized then this toggle can be toggled on and system audio is shared in a teams calls or meeting. Short of disabling SlimCore optimization all together, is there another setting that needs to be configured or step that we are missing on client or session host? Client device is using Remode Desktop client app and SlimCore optimization is being loaded as well as Microsoft Teams VDI is shown as installed.VOatMH1265Jan 21, 2025Copper Contributor11Views0likes0CommentsCan't add a tab in teams channel. Can not see "+" icon to add a tab.
Hello, I can't add a tab in any teams channel. It started today and I can't see "+" icon to add a tab. I've tried to open Teams in browser and same issue occurred. Also I tried to find any Teams configuration to fix it, but I couldn't find. Anyone knows how to fix it? Thanks in advance. RaquelSolvedrloteJan 21, 2025Copper Contributor714Views4likes13CommentsCan't Clear Chat History
Hello We had a resource mailbox for booking our Boardroom. I converted to a full user with a standard license. It seems to be working fine except when I first sign into Teams on a machine with that account it shows a chat history from a meeting back in June. The meeting doesn't show up in the list on the left for me to leave/delete it. I can't find anywhere to hide this chat history at all. I've logged into this account on multiple machines and on the web for teams so Windows 11, 10 and Chrome. This is MS Teams for work. I do have admin access to our Office setup if needed.gmcintyreJan 20, 2025Copper Contributor3Views0likes0CommentsIs there a way to create custom Chat sections other than Pinned and Recent?
Under Chat you can pin a particular chat and it will show under a "Pinned" section that can be collapsed / expanded, besides the "Recent" section that is always there. As you start pinning more conversations the Pinned section can get more cluttered. Is there a way to create custom sections? For example to group people from TeamA so I can find their contacts easily instead of having to search for them. Note that I don't want to send a message to multiple people at once, the idea is to be able to quickly find the contacts that are available from a given group. This feature is available on Slack (custom sections) and it was really useful to me, before I moved to my current employer which uses Teams instead.williamsousaJan 20, 2025Brass Contributor41KViews17likes36CommentsTeams Desktop App stuck at Loading.. during first run after install
Hello everyone, we are experiencing an issue with teams app first run. It is stuck in Loading screen forewer. Distribution is done by Machine-Wide installer across the company computers, either Windows 10 AD joined computers with hybrid AAD join, or Windows 11 AAD join computers. In both cases the behavior is the same. When user tries to run Teams app for the first time (even with brand new windows profile created), Teams is showing Loading.. and nothing happens. If we kill the Teams app and the app process and run it again, it starts fine and login with the AD user account automatically. So the issue is just during first start. Issue is not related to specific version either, since it behaves the same accross different versions tested so far. Obvious recommedations related to cleaning cache are not applicable, since the issue is on fresh Teams install which was not used so far. Any ideas what could be the possible culprit would be much appreciated! Thanks, MichalSolvedmichalfiserconseqczJan 20, 2025Copper Contributor78KViews1like13Comments
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