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Teams missing GIF option in messaging
This morning we noticed the GIF option in Teams messaging is missing org wide. Desktop and Web client. Old messages that were sent with a GIF display as a link now instead of the image Our global org policy in the Admin porta is set to On Anyone else seeing this?
Teams SMS Campaign Approval
Our use case is strictly for receiving inbound notifications. We do not send any outbound messages. As we won't be using the SMS feature to contact individuals directly. Is there any way to get approved without fulfilling requirements that don't apply to our specific use case like the Call-To-Action and SMS Terms and Condition?
Incorrect hours of work in Teams
Hello, could you please help me? I have wrong work hours in my Teams: they are shown from 08:00 to 17:00. That is not correct, I work from 9 till 18, and in my Outlook I have correct settings, and calendar in Outlook looks correct. How can I change work hours for Teams?
Getting Queues App in Teams
One of my co-workers asked me a question a few days back can we access Queues App in Teams without having Teams premium license and how it will improve Customer Service as this app is available for General Availability Channel? Can we access Queues App in Teams without having Teams premium license? Answer : No, we need to assign Teams premium license, phone license and voice enabled user in order to make the Queues App available for the user. How it will improve Customer Service as this app is now available for General Availability Channel? The Queues App is designed for managing call queues and auto attendants. The allows the team leads or supervisors set up and control these features directly from the Teams app, without needing extra help from administrators. Key Features of the Queues App Agent Management: Agents can choose which call queues they want to be part of, and managers can also assign agents to queues as needed, making staffing easier. Real-Time Statistics: The app provides live data on call queues. It shows the number of waiting calls, average response time, longest wait time, and service levels. This helps supervisors make better decisions. Collaboration and Reporting: Teams can work together while reviewing call queue data and managing auto attendants. The app also allows real-time monitoring and reporting, depending on user permissions. Summary: The Queues App provides excellent call management features, but it isn't a full-fledged contact center solution. It lacks advanced capabilities such as intelligent call routing, in-depth reporting, and call recording. To access these functionalities, businesses may need to integrate a third-party solution within Microsoft Teams.No longer a prompt to enter file names in Teams
Did Microsoft change the default way new files are created/opened in Teams? Previously if you created a new excel template file while in Teams you would be prompted to enter the name of the file immediately. Now it auto generates Book1 as the name and opens in a separate webpage. I have many flows that rely on the name of the file being set at creation and this is messing everything up.
Multi-Account into the new Teams
Hi, i'm using the new teams app for University and Personal Stuff. If i log-in my first account logged is the university account and, if i want to switch it's like a new teams page is open letting ALSO the previous opened. If i go to close the previous account window, all teams service will be closed, closing also the one i want to stay opened. It is simply horrible. Please just improved the account switcher system making a true switch from account to account letting just an instance opened. Thank you!
