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Common area phone account presence
Hello Everyone, I have a few CAP accounts setup and only have them logged into Yealink MP54s. Most of them I notice the account status on the phone is Available (Green). However, I have a few that keep going to Yellow (Away). Is there a way to control the presence to keep them as Available? Or figure out why they keep going Away? I have them licensed with the Teams Shared Device license. I have the phones set to NOT go to sleep. When the phones go to Away, I can go into the settings and tap a few options, then they go back to Available. But I can't do that every day. These are part of a call queue that has to have Presence Based Routing enabled as it has a mixture of users and common area phones. Thanks for any info!
Microsoft Lists Enhanced Rich Text fields issue with Teams Dark Mode
I have a few users that are using the Lists app in Microsoft Teams to track information and have a multi-line text column with enhanced rich text enabled. When a user enables dark mode in Microsoft Teams and fills out the field, it automatically sets the text color to white instead of changing how black text is presented on the screen. This is causing issues for their teammates because the white text shows on a white background for users with the default color settings in Teams. Are there any workaround recommendations other than: Turn off the enhanced rich text on the column Request that users don't use dark mode in Teams Have the dark mode users interact with the List from a browser that isn't using dark mode Here's a similar post from about a year ago - Microsoft Lists Enhanced Rich Text is not compatible with Teams' - Microsoft Community
Microsoft teams administrator after Skype migration
Hello everyone. We have a small company and we are currently using personal Microsoft accounts. In the past we used Skype as our internal communication platform, and once the migration to Teams was required we made the switch before the Skype closing date. Everything went smoothly and without issues, however, we have noticed some things are disabled (such as scheduled messages) and from what we heard, we need the Microsoft Teams admin to take a look at it in order to enable these features. If we all had personal accounts and we were not part of an organization at the moment of the migration, who is the Teams administrator? Is this a feature only for paid Microsoft Teams? We are a little confused on this and any help is greatly appreciated. Thank you
Teams SMS Campaign Approval
Our use case is strictly for receiving inbound notifications. We do not send any outbound messages. As we won't be using the SMS feature to contact individuals directly. Is there any way to get approved without fulfilling requirements that don't apply to our specific use case like the Call-To-Action and SMS Terms and Condition?
Teams missing GIF option in messaging
This morning we noticed the GIF option in Teams messaging is missing org wide. Desktop and Web client. Old messages that were sent with a GIF display as a link now instead of the image Our global org policy in the Admin porta is set to On Anyone else seeing this?
Getting Queues App in Teams
One of my co-workers asked me a question a few days back can we access Queues App in Teams without having Teams premium license and how it will improve Customer Service as this app is available for General Availability Channel? Can we access Queues App in Teams without having Teams premium license? Answer : No, we need to assign Teams premium license, phone license and voice enabled user in order to make the Queues App available for the user. How it will improve Customer Service as this app is now available for General Availability Channel? The Queues App is designed for managing call queues and auto attendants. The allows the team leads or supervisors set up and control these features directly from the Teams app, without needing extra help from administrators. Key Features of the Queues App Agent Management: Agents can choose which call queues they want to be part of, and managers can also assign agents to queues as needed, making staffing easier. Real-Time Statistics: The app provides live data on call queues. It shows the number of waiting calls, average response time, longest wait time, and service levels. This helps supervisors make better decisions. Collaboration and Reporting: Teams can work together while reviewing call queue data and managing auto attendants. The app also allows real-time monitoring and reporting, depending on user permissions. Summary: The Queues App provides excellent call management features, but it isn't a full-fledged contact center solution. It lacks advanced capabilities such as intelligent call routing, in-depth reporting, and call recording. To access these functionalities, businesses may need to integrate a third-party solution within Microsoft Teams.
