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Queue App - historical agent information
We have recently introduced Teams Queue application , it works well but doesn't seem to provide the same information for historical reporting than real time. As an example: We are able to see the number of calls presented to each agent within the group as it happens (today), It shows us all the presented, the number answered, abandoned or timed out in real time, to ensure the correct number of resource is aligned this is essential. It doesn't however, show this data historically, to see an overall number of calls answered, abandoned or timed out per agent for a specific date period. The historical data only seems to provides generic information for the call queue as a whole, not the agents opted in, even when extracted into an excel report. Is there a way to get this data historically ? or is it just not yet available. Without, we are reliant on daily Screen pics of agent impact, which is not very good! (It is also not available within the PowerBI reporting, only calls answered are documented here)
Latest Version of Teams not installing on Server 2019
Is anyone else able to install 24335.208.3315.1951 or higher on Windows Server 2019? We use the Deployment Image Servicing and Management command but since this version it fails to install with "Error: 15606. Package could not be registered." Versions 24295.605.3225.8804 and below install without error. Very strange.Cannot share screen with system audio from AVD when using teams with SlimCore optimizations
Doesn't matter if it is a call or a meeting, "Include sound" toggle does not work, can not be clicked or toggled when attempting to share screen with system audio from within AVD host that is using Teams SlimCore optimization. When teams is showing legacy AVD Media Optimized then this toggle can be toggled on and system audio is shared in a teams calls or meeting. Short of disabling SlimCore optimization all together, is there another setting that needs to be configured or step that we are missing on client or session host? Client device is using Remode Desktop client app and SlimCore optimization is being loaded as well as Microsoft Teams VDI is shown as installed.
Can't Clear Chat History
Hello We had a resource mailbox for booking our Boardroom. I converted to a full user with a standard license. It seems to be working fine except when I first sign into Teams on a machine with that account it shows a chat history from a meeting back in June. The meeting doesn't show up in the list on the left for me to leave/delete it. I can't find anywhere to hide this chat history at all. I've logged into this account on multiple machines and on the web for teams so Windows 11, 10 and Chrome. This is MS Teams for work. I do have admin access to our Office setup if needed.Is there a way to create custom Chat sections other than Pinned and Recent?
Under Chat you can pin a particular chat and it will show under a "Pinned" section that can be collapsed / expanded, besides the "Recent" section that is always there. As you start pinning more conversations the Pinned section can get more cluttered. Is there a way to create custom sections? For example to group people from TeamA so I can find their contacts easily instead of having to search for them. Note that I don't want to send a message to multiple people at once, the idea is to be able to quickly find the contacts that are available from a given group. This feature is available on Slack (custom sections) and it was really useful to me, before I moved to my current employer which uses Teams instead.
