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Poly devices and the transition to Android Open Source Project (AOSP)
Today we had a handful of our Poly Teams meeting devices sign out and then refused to re-enroll afterwards. Our devices included Poly Studio X30, X50, X70 and TC8 touch panels. on the screens that were attached to the equipment, upon failure of sign-in and re-enrollment we saw a message on the screen saying "Signing out... This device isn't enrolled in device administrator. Contact your admin". The devices were still available in the Teams admin center so I was able to retrieve diagnostics from the devices. Within the CompanyPortalEventsLog* file in the root of the zip file containing the diagnostic data there was the following line TIMESTAMP CompanyPortalReasonCode: WORK_PLACE_JOINED CompanyPortalStatus: UNKNOWN FailureReason: ENROLLMENT_RESTRICTIONS After further investigation, the devices also had updates applied to them during the early morning hours. After some searching and reading through this article Moving Teams Android Devices to AOSP Device Management | Microsoft Community Hub - even though my devices weren't supposed to be available until February, I followed Step 1 to create an enrollment profile for Android Open Source Project (AOSP) with the settings outlined. However, in my tenant, "For Microsoft Teams Devices" was still being marked as preview. Once this profile/policy was in place I was successful in logging our devices in with their resource accounts. Lucky us that it happened on Friday and not one of our core work days. So, watch out for your Android Teams Room devices with this change/transition happening. Try to work ahead of it to prevent Teams Meeting Room Android devices and Android phones from experiencing downtime in your offices and set the policy up as soon as you can. There's a secondary step to make sure to have a Compliance policy in place for AOSP devices as well, be sure to have that set up so that your devices are still flagged as Compliant in your tenant. https://learn.microsoft.com/en-us/mem/intune/protect/compliance-policy-create-android-aosp If anyone else sees any other symptoms of this issue post them to this thread to help others troubleshoot.MS Teams Aysnc Media Storage
Does anyone know where the aysnc Media storage is located and if an admin can access it to find a recording? with in the 21 day as listed below? Async media storage If a Teams meeting recording fails to successfully upload to OneDrive because the organizer, co-organizers and recording initiator don’t have OneDrive accounts, or the storage quota is full, an error message appears. The recording is instead temporarily saved to async media storage. Once the recording is in async media storage, no retry attempts are made to automatically upload the recording to OneDrive or SharePoint. During that time, the organizer must download the recording. The organizer can try to upload the recording again if they get a OneDrive or SharePoint license, or clear some space in their storage quota. If not downloaded within 21 days, the recording is deleted."
default transcript language
Hi! With the availability of multiple languages for meeting transcripts, is it possible to select a default language in addition to English? We speak Brazilian Portuguese, so it's frustrating to always have to keep changing the transcript language when recording the meeting
No Caller ID information on voicemails
Teams Windows desktop client - Incoming calls DO display Caller ID information, but voicemails only display the number. My users swear that voicemails used to have the caller's name, but now only show the number so it is difficult for them to discern who the call is from. The Teams mobile app DOES show Caller ID information on each voicemail. It seems like a huge omission for this to be missing on the desktop client.
Grouping chats into folders?
Hi All, Just upgraded to 'new' Teams.... and to be honest was hoping that maybe we would finally be able to group chats into folders (or similar) - but no - nothing really seems any different! Is there any chance at some point we can group chats? At present you have a never ending long list of past chats - which is super unusable! All we can do is Pin the most important as favourites.Latest Version of Teams not installing on Server 2019
Is anyone else able to install 24335.208.3315.1951 or higher on Windows Server 2019? We use the Deployment Image Servicing and Management command but since this version it fails to install with "Error: 15606. Package could not be registered." Versions 24295.605.3225.8804 and below install without error. Very strange.
"Microsoft Teams" Is Accessing Your Screen notification
Hi, after the latest Mac Update (MacOS Sequoia version 15.2) I am now perpetually getting reminders that Teams is accessing my screen and audio when I am deliberately sharing my screen. I can't find a way to get rid of it. This happens multiple times throughout a meeting when I am sharing my screen. Any suggestions?
Changing Users' UPN
We have a situation with a tenant with cloud-only users which are using office apps logging with their UPN like email address removed for privacy reasons. Now the tenant is being synchronized with AD and the users being "soft matched". To do the soft match we must change the "cloud" UPN to match the AD's and that force the users to logoff from the office apps and re-login with the new UPN. Is there a way to avoid that or automate it ? thanks SC
Problem with files on Teams
Hi, I have a problem accessing the files tab in the Microsoft Teams app on macOS, every time I have to use the Chrome browser to view files from channels. When clicking the files tab in the app, an error pops up: “There was a problem while accessing this application”. Please help :)
