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Problem with the Teams App on Mac and a double account
Hi everyone, I have a problem with the Teams App on Mac and a double account. In the sense that I used to use Teams with a client to make calls now that Skype will stop working I migrated with skype contacts and logged in with Skype data. Now when I turn on my Mac the Teams screen opens up and I always have to select the ‘skype’ account, is it possible to make that account the default or at most delete the other account? Which is the one I'm registered with and use for Office 365? I hope I have explained myself, thanks alot stefano
Missing Teams and Classes under Teams Tab (Desktop Version)
Good morning, Our organisation utilises Microsoft Teams for internal and external communication. We have recently received several reports of users missing their Teams and Classes under the Teams tab in the Microsoft Teams desktop version. However, when users access Teams via the website version, all of their Teams and Classes are visible. Has anyone else in the community experienced this kind of behaviour before? The Microsoft Teams Version is - 24335.208.3315.1951 and the Client Version is - 49/24120100213 I have included two screenshots for reference. I hope you can help. Thank you.
IVR configuration in Microsoft teams - Configure Busy call message
Hi All, Please share your thoughts. I am currently working on Microsoft Teams IVR configuration for one of our customers. In my setup, I have a main Auto Attendant that transfers calls to either an English-speaking or Arabic-speaking Auto Attendant. Based on the menu selections, calls are then routed to an operator. Additionally, both Auto Attendants are configured with a "Dial by Extension" feature, allowing users to reach specific extensions directly. My question is regarding the busy message configuration. I have noticed that the Auto Attendant transfers a second call to a user's extension even when the user is already on an active call. Is there a configuration available to play a busy message, such as "The user is currently on another call. Please try again later"?
Auto Attendant Call Forwarding: How to Mask Caller ID for External Transfers
Hello everyone, I have a question about the configuration of the Auto Attendant. A brief explanation of the problem: I am currently creating a hotline for one of our business units. A routing point of the Auto Attendant should be that the number 3 is forwarded to the specified external number by pressing a key. Everything works as it should. Now comes the problem: This number, to which the call is then forwarded, is the location of an attendant console (AC-Win system) of our Hipath4000 telephone system of one of our receptions. This can display which hotline the caller is currently coming from. This requires the Auto Attendant to remove the number of the actual caller when forwarding and to forward the call in the context of another predefined number. Is it possible to realize this? Via caller ID policies or something similar? Best regards Elias
