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IVR configuration in Microsoft teams - Configure Busy call message
Hi All, Please share your thoughts. I am currently working on Microsoft Teams IVR configuration for one of our customers. In my setup, I have a main Auto Attendant that transfers calls to either an English-speaking or Arabic-speaking Auto Attendant. Based on the menu selections, calls are then routed to an operator. Additionally, both Auto Attendants are configured with a "Dial by Extension" feature, allowing users to reach specific extensions directly. My question is regarding the busy message configuration. I have noticed that the Auto Attendant transfers a second call to a user's extension even when the user is already on an active call. Is there a configuration available to play a busy message, such as "The user is currently on another call. Please try again later"?Nithyanandham_SApr 18, 2025Copper Contributor36Views0likes1CommentAuto Attendant Call Forwarding: How to Mask Caller ID for External Transfers
Hello everyone, I have a question about the configuration of the Auto Attendant. A brief explanation of the problem: I am currently creating a hotline for one of our business units. A routing point of the Auto Attendant should be that the number 3 is forwarded to the specified external number by pressing a key. Everything works as it should. Now comes the problem: This number, to which the call is then forwarded, is the location of an attendant console (AC-Win system) of our Hipath4000 telephone system of one of our receptions. This can display which hotline the caller is currently coming from. This requires the Auto Attendant to remove the number of the actual caller when forwarding and to forward the call in the context of another predefined number. Is it possible to realize this? Via caller ID policies or something similar? Best regards EliasEliasMApr 18, 2025Copper Contributor34Views0likes1CommentPSTN forwarding (Microsoft Calling plan)
We are using Microsoft Calling Plan and have assigned 10-digit numbers to staff. One admin assistant is handling incoming (external) calls for their supervisor who does not want the PSTN calls ringing him directly in Teams. But with forwarding on, we're noticing ALL calls - including web and video, and including internal calls - are being forwarded. While this is useful for some scenarios, traditional delegation would call for distinguishing incoming external PSTN calls. What "clean" options do we have to forward the external PSTN calls to the assistant? I feel like this should already be an explicit setting in the Teams Call settings... Ideally the supervisor would retain the line for outbound and dial by name. I'm guessing I could create (yet another) call queue and assign both people, then opt out the supervisor (who does not want the incoming PSTN calls ringing him directly in Teams). But that means we lose outbound calls unless I assign a separate line to the supervisor and turn on an outbound caller ID policy that maps to the (now shared) line. Thanks!Solvedtbwork150Apr 18, 2025Copper Contributor36Views0likes1CommentExternally and Internally Call Divert
Hello Experts, Do I need to use Auto Attendant or any Call. Routing , If you can advise how to configure below in MS Teams Admin center. 1. If some one calls from Externally to my Teams Number then Divert that call to my Junior. 2. If there is Internally Incoming call to Me rings for 4 times then Divert that Call to my Junior. Thank you.Solvedprakashx86Apr 18, 2025Copper Contributor12Views0likes1CommentExternal and Internal Call routing or Attend
Hello Experts, Please provide steps and guide to achieve this from Teams Admin center. If someone Calls to me from External numbers then Divert or forward that call to my Junior. If someone Call to me from Internal numbers or from Teams clients and if it Rings for 4 time and If I do not answer the call then Divert that call to my Junior ThanksSolvedprakashx86Apr 18, 2025Copper Contributor15Views0likes1CommentTeams Integration problem
Hello I'm trying to integrate my SBC(OpenSIPS based) with Teams but I having an issue. SIP OPTIONS transaction is working either direction between Teams and my SBC(this should also mean TLS is working?). However, when I checked the Teams Admin center it shows like that; Even with those error if I make call from Teams client I see that SIP INVITE reaches to my SBC and my SBC responding with 200OK however I'm not receiving ACK for that call. I'm out of ideas to troubleshoot this problem and help is very much appreciated. Best Regards, AliAli-DoganApr 18, 2025Occasional Reader25Views0likes1Comment
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