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Getting Queues App in Teams
One of my co-workers asked me a question a few days back can we access Queues App in Teams without having Teams premium license and how it will improve Customer Service as this app is available for General Availability Channel? Can we access Queues App in Teams without having Teams premium license? Answer : No, we need to assign Teams premium license, phone license and voice enabled user in order to make the Queues App available for the user. How it will improve Customer Service as this app is now available for General Availability Channel? The Queues App is designed for managing call queues and auto attendants. The allows the team leads or supervisors set up and control these features directly from the Teams app, without needing extra help from administrators. Key Features of the Queues App Agent Management: Agents can choose which call queues they want to be part of, and managers can also assign agents to queues as needed, making staffing easier. Real-Time Statistics: The app provides live data on call queues. It shows the number of waiting calls, average response time, longest wait time, and service levels. This helps supervisors make better decisions. Collaboration and Reporting: Teams can work together while reviewing call queue data and managing auto attendants. The app also allows real-time monitoring and reporting, depending on user permissions. Summary: The Queues App provides excellent call management features, but it isn't a full-fledged contact center solution. It lacks advanced capabilities such as intelligent call routing, in-depth reporting, and call recording. To access these functionalities, businesses may need to integrate a third-party solution within Microsoft Teams.
Multi-Account into the new Teams
Hi, i'm using the new teams app for University and Personal Stuff. If i log-in my first account logged is the university account and, if i want to switch it's like a new teams page is open letting ALSO the previous opened. If i go to close the previous account window, all teams service will be closed, closing also the one i want to stay opened. It is simply horrible. Please just improved the account switcher system making a true switch from account to account letting just an instance opened. Thank you!
Teams missing GIF option in messaging
This morning we noticed the GIF option in Teams messaging is missing org wide. Desktop and Web client. Old messages that were sent with a GIF display as a link now instead of the image Our global org policy in the Admin porta is set to On Anyone else seeing this?
Persistent Bluetooth Headset Issues in Microsoft Teams
Many users, including myself, have encountered persistent issues using Bluetooth headsets with Microsoft Teams, particularly in the desktop app. Common problems include: Audio Output Problems: Low audio quality or no audio at all. Microphone Issues: The microphone does not function consistently or at all. Connection Drops: Devices disconnect unexpectedly during or after breakout sessions. Specific Trigger Points: These issues are often limited to Teams and do not occur in other applications. Notable Observations: Disabling the "Handsfree Telephony" service on the headset in Windows resolves many of these problems but renders the headset as a simple audio output device, necessitating an external microphone. The issues seem prevalent across various brands (e.g., Jabra, Poly Voyager, Sony, Bose) These issues are frustrating, especially since they are less frequent in other apps like Zoom or on the Teams web app. It seems related to how Teams interacts with Bluetooth profiles (A2DP vs. HFP) and prioritizes them during meetings. Action for the Community: To help Microsoft prioritize this issue, I’ve submitted detailed feedback on the Microsoft Teams Feedback Portal. If you’re experiencing similar problems, I encourage you to upvote and comment on the feedback to bring more visibility to this matter. Vote for the Feedback HereTeams Room System Autopilot deployment does not work - Error Code: 6, 0x80180014
Problem: We are attempting to deploy our Microsoft Teams Room (MTR) systems, some of which are already in use, using Windows Autopilot in self-deploying mode. Despite following the official guide, we keep encountering errors. https://learn.microsoft.com/en-us/microsoftteams/rooms/autopilot-autologin Procedure: Device: Certified Intel NUC, previously in use. Installation: Windows 11 Pro installed. Autopilot Import: Device imported into Autopilot. Group Assignment: GroupTag "MTR-ConsoleName" assigned. Dynamic Group: Device appeared in the Dynamic MTR group. Assignments: Deployment Profile and ESP (Enrollment Status Page) assigned. Teams Room Update App: Deployed via Intune, assigned to the MTR group, and integrated into the ESP. LAPS: Local Administrator Password Solution (LAPS) is active. Teams Rooms Pro Console: Device appeared and was assigned to a resource account with a Teams Room Pro license. Error Description: After the setup process, we consistently encounter an error during device registration for mobile management: Error Code: 6, 0x80180014 Attempts to resolve the issue: Deleted the device completely from Intune and Autopilot and re-added it. Created a custom Device Restriction Policy to allow all devices in the group. Additionally, during one attempt where the error did not occur, Teams failed to set up automatically. Questions: Why does error 6, 0x80180014 occur during device registration for mobile management? Are there specific requirements or settings beyond the official guide that need to be considered? What steps can be taken to ensure that Teams sets up automatically when the registration error does not occur? Objective: We aim to ensure that the MTR systems are smoothly deployed via Autopilot in self-deploying mode and that Teams sets up automatically. Thank you for your support!Teams Room System Autopilot deployment does not work - Error Code: 6, 0x80180014Attaching a gif displays "Sent a gif"
This just started happening recently. When I am chatting with someone and I use the GIF icon to attach a gif, I see the gif just fine until I post the message, at which time the gif goes away and is replaced by a link titled "Sent a GIF". Clicking on the link takes me to the image on giphy.com. The person I'm chatting with sees it fine. Is there a setting for this somewhere? Why is this happening?[REQUEST]
Is there any foreseen capabilities in Team's channel which could act as a forum ? So, create a Forum channel type would be perfect, and here is why: 1. Within Teams, it is commonly to find use-cases where a community drops some issues, questions and so on, and being able to : - pin discussions/communications - set tags and filter them - Mark as solved (which may help others, and save ans best answer) sort based on people following would be a perfect integrations. looking forward to see the answers.
