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What Licensing is require for a user to call as a Resource Account
What do the users and RA account have to have if they are setup in a AA and call queue to be able to call out as the RA account phone number? Is is possible for a user in a call queue to call out only as the RA phone number, ie they have no phone number tied to their personal account? Also if there is anydocumentation from Microsoft that spells this out I would appreciate it. I have found nothing on this topic.AdamA180Nov 06, 2024Copper Contributor95Views0likes1CommentTeams desktop client is no longer rendering Adaptive Card colors for table elements
Hello, Since the recent Teams update around October 20th, the Adaptive Card colors in my webhook-triggered Power Automate flows have stopped rendering correctly. The colors display as expected on iOS and in the Adaptive Card Designer, but not on the desktop or web versions of Teams. Please look at the example below. Thank you Following is the JSON I am using: { "type":"message", "attachments":[ { "contentType":"application/vnd.microsoft.card.adaptive", "contentUrl":None, "content":{ "$schema":"http://adaptivecards.io/schemas/adaptive-card.json", "type":"AdaptiveCard", "version":"1.4", "msteams": { "width": "Full" }, "body": [ { "type": "Table", "gridStyle": "default", "firstRowAsHeaders": True, "showGridLines": "true", "columns": [ { "width": 50 }, { "width": 25 }, { "width": 25 }, { "width": 25 }, { "width": 60 } ], "rows": [ { "type": "TableRow", "style": "accent", "cells": [ { "type": "TableCell", "style": "good", "items": [ { "type": "TextBlock", "text": "GREEN", "wrap": True, "weight": "Bolder" } ] }, { "type": "TableCell", "style": "warning", "items": [ { "type": "TextBlock", "text": "AMBER", "wrap": True, "weight": "Bolder" } ] }, { "type": "TableCell", "style": "attention", "items": [ { "type": "TextBlock", "text": "RED", "wrap": True, "weight": "Bolder" } ] }, { "type": "TableCell", "style": "accent", "items": [ { "type": "TextBlock", "text": "ACCENT", "wrap": True, "weight": "Bolder" } ] }, { "type": "TableCell", "style": "default", "items": [ { "type": "TextBlock", "text": "DEFAULT", "wrap": True, "weight": "Bolder" } ] } ] } ] } ] } } ] }Cheeku_The_FruitNov 06, 2024Occasional Reader18Views0likes1CommentGuest user Co-host unable to run breakout rooms
Guest user Co-host unable to run breakout rooms Hi all, we have a situation where a trusted consultant who is not a member of staff, needs to run an existing series of meetings and assign participants to breakout rooms. For this situation the meetings have to be set up by a member of staff, not the external consultant. By making them a guest in our environment, we are able to assign them as co-host to the meeting. My understanding is they need to be co-host to create or assign breakout rooms. However when they join the meeting they can't see the Breakout room option. (App as well as browser version) Documentation online suggests a guest user should be able to do this, but we haven't been able to make it happen. Any suggestions?Alan-JNov 06, 2024Occasional Reader4Views0likes0CommentsCall out ID - can it be selected with Direct Routing?
I have setup two inbound queues ("S" and "B") with different resource accounts and phone numbers. I understand that with the right setting, the agent who is member of the two queues, should be able to select the outgoing number while dialing. In fact, the two possibilitieds are shown in the Teams client (3), (4). However, only the number that is assigned via Call ID policy can be selected and produces a valid outbound call (3) (and is the default (1), (2) as well). Selecting the other number (4), results in an error: “Der Anruf konnte nicht verbunden werde. Die gewählte Nummer ist ungültir, oder Sie sind nicht berechtigt, diesen Anruf zu tätigen….” (Translated to english: The call could not be connected. The called number is invalid, or you do not have the permission to make this call...") I tried everything I can think of, but I can't get it working. Anyone has a hoint for me? I believe i read somewhere in the forum that this won't work with Direct Routing. True? If yes, could you point me to the respective documentation? If yes, will it be possible eventually? Or with a trick? Thanks DanDanHuberNov 06, 2024Iron Contributor6Views0likes0CommentsAgents in Call Queues are not able to see missed call history
Calls to two different Call Queues are sent to Teams Channel and also to Users and Group. but none of the agents could able to see the Missed calls history (any call queue call history). This feature is not available in MS Teams yet?Aswin25Nov 06, 2024Copper Contributor12KViews3likes6CommentsGeneral Channel Bug
Currently when anyone in my organization creates a team, the General Channel is missing from view, but available in the settings view. I cannot delete that channel, access it, or create another General channel. Has this issue come up for anyone, and is there a Teams roadmap fix on the way for this? Thank YouLositoNov 06, 2024Occasional Reader6Views0likes0CommentsStarLeaf + Teams integration
Hi all, I have a user that wants to integrate StarLeaf into one of his Microsoft Teams group. He is not the owner of the group. The issue he reported: "Currently, Starleaf for Teams is installed, but when there is any attempt to setup using the integration token generated from our systems admin in Starleaf, an error occurs." The link for instructions he used: https://support.starleaf.com/integrating/starleaf-for-microsoft-teams/#3-Install+StarLeaf+for One of the errors he gets: "Something went wrong. Reinstall StarLeaf for Teams." Any idea of what to do? Kind regards, DinoDiVojichNov 06, 2024Brass Contributor1.2KViews0likes2CommentsTeams Mobile on iPhone Transfer Screen Dissappears
Anyone have an issue where when you answer an incoming Teams Call from the lock screen, and then click the Teams icon to go to Teams, it shows you the screen to transfer for a second and then it disappears without a way to get back to it? That is happening with out of our team members and we need a resolution.SolvedxoxideinNov 06, 2024Iron Contributor482Views0likes3CommentsMonitor which users are opted in/out from call queue?
I need a way for an admin to monitor which users are opted in/out from a specific queue (some users forget to opt back in every so often). I don't seem to find the information on the MS Teams Admin Center. The queue is set up as a list of users, not as a MS Teams channel. Even as a member of the Call Queue, there is no way to view the opted in/out status of any user within the Call QueueSolvedxoxideinNov 06, 2024Iron Contributor3.9KViews0likes4Comments
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