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Agents in Call Queues are not able to see missed call history
Calls to two different Call Queues are sent to Teams Channel and also to Users and Group. but none of the agents could able to see the Missed calls history (any call queue call history). This feature is not available in MS Teams yet?Aswin25Nov 06, 2024Copper Contributor12KViews3likes6CommentsGeneral Channel Bug
Currently when anyone in my organization creates a team, the General Channel is missing from view, but available in the settings view. I cannot delete that channel, access it, or create another General channel. Has this issue come up for anyone, and is there a Teams roadmap fix on the way for this? Thank YouLositoNov 06, 2024Occasional Reader5Views0likes0CommentsStarLeaf + Teams integration
Hi all, I have a user that wants to integrate StarLeaf into one of his Microsoft Teams group. He is not the owner of the group. The issue he reported: "Currently, Starleaf for Teams is installed, but when there is any attempt to setup using the integration token generated from our systems admin in Starleaf, an error occurs." The link for instructions he used: https://support.starleaf.com/integrating/starleaf-for-microsoft-teams/#3-Install+StarLeaf+for One of the errors he gets: "Something went wrong. Reinstall StarLeaf for Teams." Any idea of what to do? Kind regards, DinoDiVojichNov 06, 2024Brass Contributor1.2KViews0likes2CommentsTeams Mobile on iPhone Transfer Screen Dissappears
Anyone have an issue where when you answer an incoming Teams Call from the lock screen, and then click the Teams icon to go to Teams, it shows you the screen to transfer for a second and then it disappears without a way to get back to it? That is happening with out of our team members and we need a resolution.SolvedxoxideinNov 06, 2024Iron Contributor479Views0likes3CommentsMonitor which users are opted in/out from call queue?
I need a way for an admin to monitor which users are opted in/out from a specific queue (some users forget to opt back in every so often). I don't seem to find the information on the MS Teams Admin Center. The queue is set up as a list of users, not as a MS Teams channel. Even as a member of the Call Queue, there is no way to view the opted in/out status of any user within the Call QueueSolvedxoxideinNov 06, 2024Iron Contributor3.9KViews0likes4CommentsTeams audio issues with New Teams
We have suddenly started to have users reporting that they are suffering audio issues and random muting over the last few days. I believe the majority of the users are using wired Jabra headsets with new Teams. Is anyone else getting reports of this, and does anyone have any ideas about either the cause or the remedy, other than the usuals (update drivers, clear Teams cache, etc.)?AlanDay595Nov 06, 2024Copper Contributor9.3KViews0likes9CommentsVideo Tutorial: How To Use The Microsoft Teams Games For Work App
Microsoft recently added the ability to play games in Microsoft Teams meeting. In this Microsoft Teams tutorial, I will demonstrate how to use the Microsoft Teams Games For Work app. This app can be added to MS Teams meetings and allows participants to play from one of four games (at the time of release): Microsoft Solitaire, Microsoft Minesweeper, Wordament and IceBreakers. Note that you cannot use this app outside of meetings (i.e. you cannot play games directly in the MS Teams app) and each game supports 1-250 players. The app can also be used on the Microsoft Teams mobile application and is mobile responsive meaning meeting participants joining from their mobile device can also participate in the games. Lastly, the app can also be used in Microsoft Team meeting breakout rooms. To add the Games For Work App to a Microsoft Teams meeting: Click the “+ Add An App” button Search for and select “Games For Work” What are you thoughts about this app?SolvedLuiIacobellisNov 06, 2024Iron Contributor36KViews0likes9CommentsTeams keeps asking me to join my team again
Every few days, the Teams tab keeps leading me to the "Teams for you" page, despite already joining it multiple times: In order to gain access, I have to "join" it again. This constantly causes me to lose access to restricted channels and having to ask the owner to rejoin them.AgiNov 06, 2024Occasional Reader11Views0likes0CommentsKeyboard navigation to "Type new message" box
Am I missing some shortcut or is there no way to navigate to the Message box for current Chat conversation? When Teams is brought to the front i just want to type or to Ctrl+' (like VS Code to open Terminal window) to focus on Message box. Having to re-engage mouse is inefficient.craigontourNov 05, 2024Copper Contributor3.1KViews3likes4CommentsCant share/attach files in MS Teams chat
Hi All, I am hoping someone will be help me I cant attach files to teams chatLouisani84Nov 04, 2024Copper Contributor61KViews0likes15Comments
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