Randomly getting opt-out / opt-in in a CallQueue
Dear All, Once again one of my customers is experiencing something no other words can describe but: magical. Set-up: CallQueue "CQ1" Call answering: "Team1" (with 8 people in it) Conference mode: on Routing: attendant and not precence-based Users can opt out of taking calls 2 out of the 8 persons in Team1 is experiencing that they are randomly getting opt-out or opt-in during the day. Already deleted the cache, re-installed teams (newest versions) but this unwanted magical thingy is still occurring multiple times a day. Anyone else having or had this symptoms? Can't figure out what to do next. Thanks for you thoughts and time! Benjamin
Microsoft is removing the ability to dial 0 during a personal greeting in Teams Phone voicemail
An FYI for those of you using Teams Phone: We recently learned, due to customer complaints, that Microsoft is rolling out an update to the "voicemail bot" in Microsoft Teams Phone that takes personal voicemail messages. This new version of the bot has removed the ability for customers to press 0 to follow the configured opt-out (transfer) option for the mailbox (i.e. operator, call queue, etc). Pressing zero is ignored and does not interrupt the greeting. I'm specifically referring to setting VoicemailWithTransferOption with an associated TransferTarget. We see this as a customer service disaster that is not aligned with industry conventions or customer service best practice. We have pushed back strongly on Microsoft's decision making but they say that only a handful of customers have complained. This new bot is 70% rolled out to tenants as we speak. Microsoft customer support has associated our tenants to the "old bot" for the time being, but saying they are unsure how long they can maintain this as the rollout continues.
Team call handling - option to redirect calls if there is no answer
Dear Community To prevent calls from being dropped when the Teams client is offline, we have set the global calling policy 'Voicemail for inbound calls' to 'On' (AllowVoicemail: AlwaysEnabled in PowerShell CsTeamsCallingPolicy). With this setting enabled, incoming calls to users who are not logged in to a client are forwarded to their voicemail. Until recently (1-2 month?) users had the option to set the rule "When you can't answer a call" and "Ring for this many seconds before redirecting" in the Teams client. Now, only the 'Ring for this many seconds before redirecting' option is shown, and sometimes even that setting is unavailable. We cannot rule out an issue with the Teams client; however, resetting the app does not help at the moment. Reversing the entry on the calling policy 'Voicemail for inbound calls' to 'Let users decide' does solve the issue in the Teams client. However, depending on the user's configuration, calls may be dropped if the user is offline. According to Microsoft's documentation, this is an expected behaviour; however, the user should not be able to change the redirection time (fixed to thirty seconds). https://learn.microsoft.com/en-us/powershell/module/microsoftteams/set-csteamscallingpolicy -AllowVoicemail Enables inbound calls to be routed to voicemail. Valid options are: AlwaysEnabled: Calls are always forwarded to voicemail on unanswered after ringing for thirty seconds, regardless of the unanswered call forward setting for the user. AlwaysDisabled: Calls are never routed to voicemail, regardless of the call forward or unanswered settings for the user. Voicemail isn't available as a call forwarding or unanswered setting in Teams. UserOverride: Calls are forwarded to voicemail based on the call forwarding and/or unanswered settings for the user. What is the recommended policy setting for 'Voicemail for inbound calls' and how can we ensure that incoming calls are transferred to voicemail when the user is offline, while still enabling them to set 'When you can't answer a call'? Many thanks.
New to teams: Are multiple outgoing sales lines possible?
Hey everyone! I am the sys admin of my small law firm, and we officially switch to Teams and Microsoft as a phone provider on September 15th. Currently we use 3cx as our PBX and Callcentric as our provider. Most everything is already set up, and waiting for the port. I already have a reception and incoming sales queue set up with a main auto attendant, basically cloning what we have now. We are noticing that our main phone line is being marked as spam when we call out, likely due to it being our main line and our sales dept is going gangbusters. It was suggested we buy multiple sales lines and switch the number our salesperson is dialing from every so often. What I am wondering is: If we purchase a handful of these numbers, is there an easy way to switch what the outgoing number of our salesperson/sales team/sales queue is showing on outgoing calls and is there a way to have incoming calls from each of those numbers funnel into our incoming sales queue, which is often populated with at least two people? For reference, we will no longer be using 3cx after the 15th so everything is under MS's roof. I also asked copilot hoping it would have some insight, but Im not entirely sure if it understood my situation. Any help is appreciated.Queues App - Has Monitor/Whisper/Barge/Takeover gone live yet?
Has anyone tenants queues app actually updated with Monitor/Whisper/Barge/Takeover yet? It was supposedly in GA a couple of months ago, but everyone I have asked have yet to see it yet. I have: - Confirmed the manager has Teams Premium and not just standard Teams Phone. - Verified Voice Applications Policy and includes the manager as an Authorized User. - Ensured the manager is using a supported Teams client (not web). - Checked for nesting issues with call queues or auto attendants lacking resource accounts. - Reviewed the number of queues assigned to the manager—too many can cause issues. Is it just the roll out has hit a bump?
Regular mobile phone call forces Teams meeting in desktop app on hold - how to disable?
Hello everyone, I was in a large Teams meeting on the desktop application. My desktop is connected to a Microsoft Teams-certified Jabra Evolve2 65 headset. I then received a regular phone call on my mobile phone, which also has Microsoft Teams installed and is connected to my Teams-certified Jabra Evolve2 65 headset. I accepted the call on my phone, which is where I was called. I also accepted it on the phone in such a way that the phone was used as microphone/speaker (like a regular phone). However, accepting the call placed the large Teams meeting on hold. This cannot be happening again in the future. How do I prevent a normal mobile phone call from putting a Teams meeting on my desktop app on hold? I was later unable to resume the large Teams meeting, but that is a separate problem that does not need to be addressed (the meeting would "resume", but I was unable to see or hear the participants). The above problem is the one I want addressed - no holding of a Teams meeting on the desktop application upon receiving and accepting a mobile phone call. There are no relevant options available. Sincerely Diddy
Teams with Third Party device
Hi. Is it possible to leverage teams as a "SIP Trunk" provider, or use a single user account with a third party desk phone? The reason for this would be to provide a couple SIP trunks to an onsite phone system which has SIP capabilities (Yeastar P series). I keep looking at provisioning phones, but it requires codes to be generated and entered, and I was hoping there would just be some standard SIP credentials available, such as the SIP domain name, username and password. This is all that is required to register a SIP Trunk usually. Is this possible at all? There are already many teams phone accounts in operation on the tenant, but one site has an existing phone system which is able to make internal extension calls just fine, but currently has no external calling available due to SIP trunks being cancelled by the owner. They had hoped to use Teams for the trunks. Thanks.
Teams Phone Numbers Mysteriously Unassigned
Over the last 2 weeks or so, we've noticed a handful of our Teams phone numbers which were assigned to users, become Unassigned. We have no automation in place - everything move, add or change we perform with our phone numbers is manual. The numbers in question have been assigned for months now. It wasn't until my phone number was assigned to someone else that we realized the issue. In order to assign a phone number that is already assigned, you'd have to delete the current user - which we certainly have not done. Mysteriously, the phone number status changed from assigned to unassigned. Has anyone experienced this? We have Operator Connect through Pure-IP. Thye don't touch our numbers once they are given to us in the Admin portal (or do they?). My MS Premier ticket came up empty. Apparently there are no audit logs for phone numbers, just licenses. And we verified no change in license status at all.
Teams audio (input and output) not working with Remote Desktop, audio input/output in other apps OK
Hello, Microsoft Teams does not play (output) or record (input) audio, when trying Teams call on a remote PC (connected with Windows Remote Desktop client). Sony WH-1000XM2 headphones connected to the local PC Remote Desktop audio settings in the local PC: Audio test on the remote PC with https://online-voice-recorder.com/ -> recording and playback OK (everything I recorded with the headphones can be heard via the headphones) Audio test on the remote PC with Teams: with the only available settings for Audio devices (Custom Setup), Speaker (Remote Audio), Microphone (Remote Audio) -> Make a test call Bell ringing, but when connection to Teams Echo established, then no audio can be heard If I hang up the call, I can hear the Teams Echo voice for a while, say sub-second Microsoft Teams version 1.3.00.28779 (64-bit). Any fix proposals would be appreciated. Thanks.
