Shared Number Group Channel Operator Options Missing in Microsoft Teams 260043.403
After updating to Microsoft Teams version 260043.403, options in Group Channels related to shared number / calling queue operator availability appear to have changed. Previously, when selecting a channel associated with a calling queue, operators could: View a list of all queue operators See each operator’s availability for that specific calling queue (not general Teams presence) Change their own availability for that queue With this update, the ability for operators to change their availability now appears to be located under Settings → Calls. However, the channel-level view that displayed the availability of other operators seems to have been removed entirely. Can someone confirm whether the operator availability view within Group Channels has been deprecated, or if it is now accessible elsewhere in Teams?
Teams Calls using Transfer with consult
Hi all, I have a Yealink MP56E2 desk phone with the extension EXP50. When adding "Consult Transfer" to a line key on the extension then the text "Consult with" plus the contact name is added to display on the extension. Consult with is displayed on the first of two lines, taking away a lot of space. Even worth if you change the language to German. Then only 3-4 characters remain to display the contact name. See pictures below. Has anyone managed to change the leading text? In my opinion, no text is needed as the Icon already indicates the "Consult Transfer" function.Randomly getting opt-out / opt-in in a CallQueue
Dear All, Once again one of my customers is experiencing something no other words can describe but: magical. Set-up: CallQueue "CQ1" Call answering: "Team1" (with 8 people in it) Conference mode: on Routing: attendant and not precence-based Users can opt out of taking calls 2 out of the 8 persons in Team1 is experiencing that they are randomly getting opt-out or opt-in during the day. Already deleted the cache, re-installed teams (newest versions) but this unwanted magical thingy is still occurring multiple times a day. Anyone else having or had this symptoms? Can't figure out what to do next. Thanks for you thoughts and time! BenjaminStrange ringtone is played through Bluetooth headphones when receiving call in MS Teams
Windows 11 22621.1413 (happened on previous builds as well) Asus Zephyrus M16 GU603ZW Microsoft Teams Version 1.6.00.4472 (64-bit) (happened on previous versions as well) Headphones: Jabra Elite Active 7 Have a very weird and annoying problem: if I connect a headset to the notebook via Bluetooth, I am getting a strange ringtone when I receive a call in MS Teams. I have turned off "play sound for incoming calls and notifications" option, but it is still ringing. I thought it was a feature of Jabra headphones (tried on Jabra 75t), but when I connected wife's Samsung headphones (Samsung Buds 2), I got the different ringtone! 🙂 Neither of these ringtones are MS Teams ringtones (checked all available) and weirdly enough, none of them are visible on visualization in System->Sound->More sound settings -> Playback (it seems it plays on headphones itself). Jabra support said they do not have any pre-loaded ringtones on the headphones. Additionally, when I'm on the meeting in MS Teams, this ringtone is not playing when I receive calls. Having this issue for a year already, but to be honest, was not able to understand the cause of it. When I connect a non-Bluetooth headset (SteelSeries Arctic 7) I don't hear any additional ringtone. Reinstalled Teams completely - did not help. Any ideas how to disable it?
Where is the Pay-As-You-Go Calling Plan for GCC Tenant License
Currently we are using Direct Routing for calling and want to transition to a PAYG calling plan for GCC license. Unfortunately, direct purchase through Microsoft 365 Admin Center "Microsoft Online Subscription Agreement" (MOSA) billing account is not available; and the license does not appear on our reseller "Microsoft Customer Agreement" (MCA) billing account price list. https://www.microsoft.com/licensing/docs/documents/download/Modern%20Work%20FAQ_Microsoft%20Teams_July2024.pdf (last updated July 29, 2024), item 103 states pay-as-you-go calling plan is available for GCC. Has anyone successfully purchased a PAYG calling plan for GCC license since the implementation of the new Microsoft billing experience?
Test call option not showing up in Teams?
Hi I've downloaded a personal version of Teams and need to test it. However, the 'Test call' option is not available? I've tried 2 methods: 1) typing 'Test call' in the search bar and pressing enter - nothing happens when I do this! 2) going to Settings then Devices then checking for the 'Test call' option - but it's not there! I've attached what I can see when I got to Devices and what I should be able to see (from a video I watched online) I'm using Version 1.4.00.22472 (64-bit). Can anyone please advise?
Ringtones keeps playing after answer
With the roll out of the Windows Teams app 25332.1210.4188.1171 an old bug resurfaced. If the user answers an incoming call too quickly the ringtones won't stop playing. To make the ringtones stop the user must exit Teams and restart the application. I think this is the third time with different versions we have seen this bug. When using 3rd party tools that automatically answers the call for the user this happens basically with every call. Please roll out a fixed version asap. Please add a test case so that this won't happen again. Teams shows incoming call toast and the call is answered very quickly. Teams starts playing the ringtone Teams is waiting for the call to get answered The call has already been answered so there won't be an answered event that stops the ringtones from playing. The user keeps hearing the ringtones while trying to have a conversation The user must restart Teams to make the ringtones stop. RepeatTeams auto attendant holiday call flow problems
I have a holiday schedule applied to an auto attendant. That schedule contains all of our annual holidays. In the auto attendant holiday call flow routing options, I have it play an audio file and I specify menu options to redirect to voicemail or to search by name. What I want to do is just change the audio file that's played for the greeting to be appropriate for the holiday (we'll be closed for Christmas, New Year, etc.). But when I delete the current audio file and upload a new one, the Save option is greyed out. I thought perhaps it was just auto-saved, so go out to the list of auto attendants, then back into that attendant and check to see what audio file is listed. It's the one I just uploaded. Ok, cool. I refresh the browser tab and check again. Now it's the previous greeting. The only way I have found to save that new audio file, is to make some other change to the call flow (change Directory search option) which makes the Save button available. I save it and it takes me out of the holiday call flow setting, so I go back in (my new greeting is now saved) and change the Directory search option back to what it was previously and save again. There's got to be an easier way, right?Remote participants can't hear me when they speak
Hi, I've been trying to solve this problem for a long time. We're using Windows 11 (previously Windows 10) with all the latest updates. We have a Jabra 810 connected to our computer. Everything works fine. But when the other person starts talking, he stops hearing us (or our voice is so quiet they don't notice). As soon as he stops talking, he starts hearing us normally again. What could be the cause, and how can I fix this? Best regards, Dmitry
