How much should Teams presence influence call routing

One thing I've noticed recently is that many Teams Phone environments still treat presence as a destination state rather than a routing input.

A typical flow might look like:

Caller selects an option

Call is transferred

User is unavailable

Caller ends up in voicemail or another queue

Technically the routing worked.

From the caller's perspective, it often didn't.

I'm curious how others are approaching this.

Are you using Teams presence as part of your call-routing logic?

For example:

Available → transfer immediately

Busy → offer an alternative path

In a meeting → capture context

Offline → route elsewhere

Or are traditional queues and escalation paths still sufficient for most scenarios?

Interested to hear what people are doing in real deployments.