Ability to reject / silence ringing calls from call queues?
We recently switched from an on-premise phone system to MS Teams phone system. We have several call queues set up using attendant routing that ring multiple people. The challenge we are facing is that when someone calls the call queue, Teams rings for everyone in the queue. The users have the option to reject the call, but when they do so, the call will stop ringing for approx 1 second and will then start ringing again. This is problematic, because if someone is actively on a call, they have no way to stop teams from ringing, which is hugely distracting. I know presence based routing is an option, but there are multiple problems with PBR. For one, it will only allow calls to ring when a user's status is available. If someone is idle/afk, their status will go to 'away' and Teams will not ring. We still want Teams calls to ring idle users because they may simply be doing something other than working on their computer. Another issue is that if a user has a meeting on their calendar that finishes early (a frequent occurrence), the Teams status will still show busy for the remainder of the scheduled time and will not allow calls to ring, even though the scheduled meeting has ended and the user is not busy. I know users can manually set their status to DND when on a call to prevent other calls from ringing, but the problem with this is users will either forget to turn DND on, or worse, they'll forget to turn DND off. Every other phone system I've used has the option to silence a ringing call, but I cannot seem to find a way to do this in Teams. Suggestions?
Teams auto selecting "Missed Calls"
I have the calls tab selected. On that tab I have "All" selected. I then click the Activity tab. Teams is selecting "Missed" on that tab. Why is it selecting "Missed"? The issue is when I click back to the calls tab Teams then selects the "Missed" on the calls area. Now if I click on "All" on the Activity tab and then click back to the Calls tab everything is fine. Seems like it is auto selecting stuff for me I didn't ask it to do.
Teams duplicates contacts until it maxed out at 15000
Hi, I have a weird issue with some users, Teams seems to be duplicating old Skype for Business contacts until it maxes out at 15000 contacts. I have been digging into it a bit and found out the location of the folder through Exchange powershell but I can't clear or delete it. Skype for Business is phased out and disabled in my tenant for a long time now so I couldn't do much there, I can't login to it through powershell. We've had Teams since like 2017 so I suspect this is a niche legacy issue popping up recently somehow. Manual deleting is possible through the browser environment but that is such a hassle because it keeps glitching if you delete per 100 and skipping pages and stuff, need to refresh constantly. Just a pain, it would take days. And no guarentee its not coming back either. See screenshots. Does anyone know why this is happening and how to fix this? Thanks for reading, cheers!
Unable to unmirror camera on Microsoft Teams
Hello, I am currently unable to un-mirror any camera feeds that go in microsoft teams. The button and option is completely missing in the options. See pic below. What is even more baffling is that I did see this option there earlier but now it is missing. I am on a Mac running macOS Big Sur 11.6 and Microsoft teams desktop app is running version 1.6.00.19353. Why is this option missing and how can I bring it back?Shared Number Group Channel Operator Options Missing in Microsoft Teams 260043.403
After updating to Microsoft Teams version 260043.403, options in Group Channels related to shared number / calling queue operator availability appear to have changed. Previously, when selecting a channel associated with a calling queue, operators could: View a list of all queue operators See each operator’s availability for that specific calling queue (not general Teams presence) Change their own availability for that queue With this update, the ability for operators to change their availability now appears to be located under Settings → Calls. However, the channel-level view that displayed the availability of other operators seems to have been removed entirely. Can someone confirm whether the operator availability view within Group Channels has been deprecated, or if it is now accessible elsewhere in Teams?
Teams Calls using Transfer with consult
Hi all, I have a Yealink MP56E2 desk phone with the extension EXP50. When adding "Consult Transfer" to a line key on the extension then the text "Consult with" plus the contact name is added to display on the extension. Consult with is displayed on the first of two lines, taking away a lot of space. Even worth if you change the language to German. Then only 3-4 characters remain to display the contact name. See pictures below. Has anyone managed to change the leading text? In my opinion, no text is needed as the Icon already indicates the "Consult Transfer" function.
How to create an audio calling bot for the Marketplace?
What is the correct set of framework(s)/tools that allow a bot to make audio calls to teams users that can be installed to multiple customer's Teams instances, and added to the Teams Marketplace, as of January 2026? It seems that there is a lot of transition going on in the various bot frameworks that are supported by Microsoft. The new Microsoft 365 Agents https://github.com/microsoft/Agents/issues/377 , and won't do until at least March 2026. The Teams Microsoft Graph Comms libraries still work and appear to be current, however that is only half the puzzle. I need to also package up the bot that has been built, including build an app manifest, etc. The AzureBot still works, but upon packaging up, it seems that Multi-tenant support was https://github.com/microsoft/botframework-sdk/issues/6698. The permissions for the various Microsoft graph https://github.com/microsoftgraph/microsoft-graph-comms-samples do not match up with the permissions for the packaging of the new agent (e.g. Calls.AccessMedia.All, Calls.Initiate.All are required, but not present). It also isn't clear to me Microsoft Graph App Manifest can help in this matter. Any clarity on the matter would be much appreciated. This is kinda urgent, so can't wait until Agent SDKRandomly getting opt-out / opt-in in a CallQueue
Dear All, Once again one of my customers is experiencing something no other words can describe but: magical. Set-up: CallQueue "CQ1" Call answering: "Team1" (with 8 people in it) Conference mode: on Routing: attendant and not precence-based Users can opt out of taking calls 2 out of the 8 persons in Team1 is experiencing that they are randomly getting opt-out or opt-in during the day. Already deleted the cache, re-installed teams (newest versions) but this unwanted magical thingy is still occurring multiple times a day. Anyone else having or had this symptoms? Can't figure out what to do next. Thanks for you thoughts and time! BenjaminStrange ringtone is played through Bluetooth headphones when receiving call in MS Teams
Windows 11 22621.1413 (happened on previous builds as well) Asus Zephyrus M16 GU603ZW Microsoft Teams Version 1.6.00.4472 (64-bit) (happened on previous versions as well) Headphones: Jabra Elite Active 7 Have a very weird and annoying problem: if I connect a headset to the notebook via Bluetooth, I am getting a strange ringtone when I receive a call in MS Teams. I have turned off "play sound for incoming calls and notifications" option, but it is still ringing. I thought it was a feature of Jabra headphones (tried on Jabra 75t), but when I connected wife's Samsung headphones (Samsung Buds 2), I got the different ringtone! 🙂 Neither of these ringtones are MS Teams ringtones (checked all available) and weirdly enough, none of them are visible on visualization in System->Sound->More sound settings -> Playback (it seems it plays on headphones itself). Jabra support said they do not have any pre-loaded ringtones on the headphones. Additionally, when I'm on the meeting in MS Teams, this ringtone is not playing when I receive calls. Having this issue for a year already, but to be honest, was not able to understand the cause of it. When I connect a non-Bluetooth headset (SteelSeries Arctic 7) I don't hear any additional ringtone. Reinstalled Teams completely - did not help. Any ideas how to disable it?
