Microsoft Teams topics

Direct Routing PSTN calls to Teams Auto Attendant does not forward to Shared Voicemail

rudimentaire — Thu, 23 Apr 2026 20:51:16 GMT

Hi all,

I’m running into a strange issue with a Teams Auto Attendant and I’m hoping someone here has seen it before.

We have a Direct Routing number where business hours calls go to a Call Queue, which works, and after hours calls should go to Shared Voicemail for a Microsoft 365 Group. If I call the Auto Attendant from inside our Teams tenant, the after-hours Shared Voicemail works correctly. I can leave a message and the voicemail is delivered to the group inbox as expected.

If I call the same number from the PSTN over Direct Routing, I hear the after-hours greeting, so the schedule and call flow are clearly being hit, but once the greeting finishes I get: “Sorry, we cannot connect your call at the moment, please try again later.”

I have already verified that the resource account has the correct Teams Phone Resource Account license, Enterprise Voice is enabled, the LineURI is assigned, the Online Voice Routing Policy is assigned, the Direct Routing route and SBC look healthy, the Auto Attendant is associated with the correct resource account, the after-hours call flow points to the correct Microsoft 365 Group, and the group mailbox exists and is healthy.

What makes this more confusing is that redirects to internal or tenant-side destinations work, but redirect to Shared Voicemail from a PSTN-originated call does not work. I also tested redirect to an external PSTN number, and that fails with the same error as well.

Because the after-hours greeting plays correctly, and because internal Teams calls can successfully leave voicemail in the shared mailbox, I do not think the issue is with the Auto Attendant configuration itself or with the Microsoft 365 Group mailbox. At this point it looks more like the handoff or redirect path for PSTN-originated calls over Direct Routing is where things break.

Has anyone run into this with a Teams Auto Attendant, Shared Voicemail, and inbound PSTN over Direct Routing? I’m trying to figure out whether this is a known limitation, a bug, or if there is some specific setting related to PSTN-originated redirects that I am missing.

Thanks!

Surface Laptop/Pro shuts down during Teams Meeting

Thilo Langbein — Thu, 23 Apr 2026 10:03:23 GMT

Has anyone experienced the issue where their Surface computer suddenly shuts down during a long Teams meeting (with multiple participants)?

Phishing Simulation Training with Teams?

Schnittlauch — Thu, 23 Apr 2026 09:31:37 GMT

Hey all,

while setting up some Exchange Online Phishing Simulation Training, I saw the (greyd-out) option to use a teams payload when it comes to setting up a phishing simulation. I didnt find any very useful articles, why this is greyed out. Business Premium+ Defender and Purview Suite for BP is licensed. How do I set this up and configure it? Does this also support all types of attacks (Credital harvest, ...)

I'd be happy for any recommendations!

Schnittlauch

Continuous feedback in Teams without it getting lost in chat?

ElisaDelaney — Wed, 22 Apr 2026 05:36:06 GMT

Our company is trying to move from annual reviews to continuous feedback. The idea is that managers and peers give quick feedback throughout the year and it all gets captured somewhere. Right now people just send feedback in Teams chat or email and it vanishes. By the time reviews come around nobody remembers what was said 6 months ago. Is there a structured way to give and receive feedback inside Teams that actually saves it and makes it retrievable later?

Teams Transcription (Licensing / Button greyed out for some users)

AndiY — Tue, 21 Apr 2026 10:29:58 GMT

Hello,

i have questions regarding transcription in Teams. Our org has Microsoft 365 Business Standard licenses, two users have icrosoft 365 Copilot Business on top of that.

First question: is transcription possible for users without Copilot Business License?

If the meeting policy is specified as something other than "off", some people can start the transcription, even if all participants of the meeting have no Copilot Business License. Is this on purpose or am i using a loophole and am i violating my license agreement in any way?

Second question: some users can start the transcriptions, while others with the same teams version, license and meeting policy can not

I read that having the personal setting disabled to identify yourself automatically in meetings will prevent you from starting the transcription, but that setting is enabled for every participant. On the teams app for android, one participant can enable the transcription, in the same meeting in the desktop app it is not available (disabled by Administrator per Policy)

Teams version is 26072.519.4556.7438.

Any pointers how i can locate the user specific difference, that is responsible for the transcription? I checked the assigned meeting policy and it is the same.

Thanks for your time and help! Best regards,

AndiY

Planner task comments no longer send email notifications – critical regression

JörgWR — Wed, 15 Apr 2026 13:09:56 GMT

This change removed a previously existing core functionality without providing an adequate replacement.

With the new Planner experience, task comments no longer trigger automatic email notifications to assigned users. This breaks a critical communication mechanism that many teams relied on for reliable task coordination.

As a result, assigned users are no longer consistently informed about updates, introducing a high risk of missed information and operational issues in day-to-day work.

There is currently no supported or enforceable alternative to ensure users are notified.

Previous behavior:

Task comments triggered automatic email notifications
Assigned users were reliably informed
Communication was traceable and consistent

Current behavior:

No automatic email notifications
No configuration to restore this
@mentions required (manual, error-prone, not enforceable)

Microsoft Support has confirmed that this is by design and cannot be reverted.

From an enterprise perspective, this is not just a design change, but a regression of critical functionality without an equivalent replacement.

Request:
Please restore automatic email notifications for task discussions or provide a reliable, enforceable alternative for notifying assigned users.

Question to the community:
How are you handling this change in real-world scenarios?

Switching tools?
Enforcing @mentions?
Moving communication out of Planner?

Would appreciate hearing how others are dealing with this.

Inaccessible colour contrast for high text in Microsoft Teams in Dark mode on desktop

jlimbath — Tue, 14 Apr 2026 15:17:57 GMT

Issue:

All highlighted text in Teams has poor colour contrast when in Dark mode on desktop. While some may be readable, none of the highlight colour options meet WCAG colour contrast minimums.

How to reproduce

Go to MS teams app on Win 11 and set appearance to dark mode.
Create any default coloured text (this is white in dark mode) and apply any text highlight colour
The result is inaccessible: it does not meet WCAG colour contrast thresholds and is very hard to read.

Notes on behaviour

On mobile (android MS Teams app) - the text colour changes to black which does meet the colour contrast minimum.
This behaviour (illegible white text) on light backgrounds is also found on high contrast mode.
This is different behaviour from MS word, which meets colour contrast minimum in a different way. Here highlight colours in dark mode are adjusted (e.g. the background highlight ffff00 --> is shifted to 393900 when dark mode is selected), and the text colour remains unchanged so there is enough contrast between the highlight and the white text colour.

What happens next

This needs a fix in make this accessible to users in dark mode so content can be read if another user has highlighted text.

I'm not sure if this is the right place to post this but I was unable to register my MS account on the Microsoft Q&A - Microsoft Community page

Teams & channels names are blank

TCEQJackie — Tue, 14 Apr 2026 14:41:30 GMT

So fun UI issue on Desktop application (26072.519.4556.7438).. Teams and channels are blank and not clickable.. I've reset & repaired app, cleared the cache and reinstalled (temp fixed but same issue came back) Web version works good, but user wants a fix not a "workaround"

Any ideas?

attach file option not visible with bot joined call

arpit_jain — Tue, 14 Apr 2026 12:43:50 GMT

I have created bot using azure and recall.ai When bot joins adhoc or schedule team meetings, it is appearing as an external user.

While we have created bot email as well in azure AD. And I think due to this we are not able to see attach file option in teams chat when bot gets invited into the adhoc or schedule meeting

Question about Teams Phone licensing

santi31105 — Tue, 14 Apr 2026 12:00:45 GMT

Hi everyone, I have a question about Teams Phone licensing:

If I have some users who have Teams Phone to make and receive external calls, when one of them receives an external call, can they transfer it to another user who only has a regular Teams license but not a Teams Phone license?

Or does the user I want to transfer the call to also need a Teams Phone license? I couldn't find a KB article that clarifies this.

Thanks regards

User with intermittent poor performance in Teams

NoSpamSam — Mon, 13 Apr 2026 13:20:24 GMT

We have a Dell laptop user who has intermittent poor performance with Teams. Video and audio get laggy. Replaced all of his hardware with newer equipment, made sure drivers were all up to date, yet the problem continues. Clearing the Teams cache works most of the time. This doesn't happen with most other users in our company. Any ideas where to focus our efforts to fix this?

Can no longer "log out" (signing out is not logging out)

Justin0880 — Mon, 13 Apr 2026 07:56:39 GMT

Hello,

Up until recently, when right clicking the Teams icon on the task bar, there was an option to Log Out of teams, which had the effect of logging out (re-opening the program would instantly lead to LOGGING IN).

On the most recently release, this is gone. There is now only an option to SIGN OUT, which is done through a menu in the program itself, and has further consequences (namely a full Sign in (with username/password etc) is required, themes disappear etc).

How to log out of current session, but not SIGN OUT?

Struggling to keep 1:1 meeting notes organized across weeks in Teams

ClaireB — Fri, 10 Apr 2026 09:04:14 GMT

I have 8 direct reports and we do weekly 1:1s. Right now I'm keeping notes in OneNote but theres no easy way to carry over action items from last week or see what we talked about 3 months ago without scrolling forever. Teams meeting notes are even worse because each meeting creates a separate note. Someone in my company suggested using a Loop page but that still doesnt solve the continuity problem. How are other managers keeping a running history of 1:1 conversations thats actually searchable and organized?

External sharing recommendations?

TomCSB — Wed, 08 Apr 2026 13:13:12 GMT

Our Teams environment is fairly restrictive when it comes to external sharing. We do not permit OneDrive external sharing, and Teams sharing is disabled except for guest accounts that IT creates. That has become a bit of a pain when we need to provide access to external entities that might need just a one-time access for files. Creating a guest account for a one-time/short-term use takes time and seems administratively cumbersome. Anyone have any suggestions for these sort of needs?

Unily app within Teams

kbowling580 — Tue, 07 Apr 2026 16:19:55 GMT

we are in the process of migrating from our current intranet vendor to Unily, and we had full Teams integration as a requirement during the RFP process. we were told it existed. fast forward to last week when we asked about it and we were told there is no Unily app for Teams. i could've sworn this existed, and when i google it, the AI results (i know, not the most reliable source) says there is a unily app for Teams. i know you can send notifications from the Unily broadcast center to Teams channels, but we want the actual 'intranet' app like the sharepoint app where it appears in the left navigation pane and essentially is an iframe of SP inside of Teams. i know other intranet vendors have this capability (staffbase, firstup, maybe simpplr), but for Unily to be a big partner of microsoft's and not have a Teams app seems crazy. does anyone know if it used to exist but doesn't anymore? thanks in advance!

How are you running performance reviews without leaving Teams?

EmmaHastings — Fri, 03 Apr 2026 06:04:29 GMT

Our HR team keeps pushing us to use this separate web portal for performance reviews, but nobody actually logs into it. We basically live in Teams all day so I've been wondering - has anyone found a way to do the whole review cycle (self assessments, manager ratings, calibration) without making people leave Teams?

Events & Multiple Organizers

Xtina — Mon, 30 Mar 2026 20:06:55 GMT

I know there is a co-organizer option but it still limits the editing capabilities for events and event series. Is or will there be an option for multiple organizers? It becomes frustrating for a team who often switch roles for availability.

Teams webinar poll participant numbers

Ros12369 — Thu, 26 Mar 2026 14:08:16 GMT

I'm trying to work out whether a Teams webinar using a premium account will allow more than 300 people to take part in a poll. At a recent webinar with over 500 attendees the polls crashed because too many people were trying to vote.

According to some info I'm finding online, a webinar set up with a premium account will enable 1000 people to take part in the poll. However, other places seem to suggest that still capped at 300.

Anyone know for sure?

Thanks

Teams Planner Duplication

madelinebratt — Tue, 24 Mar 2026 14:55:23 GMT

Does anyone know if you can duplicate Microsoft Teams Planners for onboarding tasks? I am trying to create an easily replicable Teams Planner with links to files in Sharepoint folders, for example. I want to be able to copy this planner for each new hire and have a copy of all the files and planner tasks in the new copy. Any advice or expertise would be much appreciated!

Copilot Studio Agent in Teams shows usage limit error

viksolank — Tue, 24 Mar 2026 12:47:53 GMT

I have developed an AI Agent using Copilot Studio, which works as expected within the Copilot Studio environment. The agent can:

Provide step-by-step guidance from SOP documents
Create tickets using Power Automate
Handle user queries effectively

All functionalities work correctly when tested directly in Copilot Studio. However, after publishing the agent and adding it to a Microsoft Teams channel, I encounter this issue:

The agent was successfully added to the Teams channel
End users receive the error: “This agent is currently unavailable. It has reached its usage limit. Please try again later.”
The issue does not occur for the Copilot Studio admin/owner — only for standard users

Has anyone faced this issue, and what steps can resolve it?