Forum Discussion
Solved
removing an unused account from the welcome screen
I share an office computer with several colleagues and when I turn it on I see the Teams welcome screen with several accounts of those who have used it, including a former colleague who no longer works with us. I want to remove her name, but I don't know how. I have removed her account in the general Windows settings, but her name is still there in Teams and gives me a little trigger every time (she left to avoid mobbing charges...) How can I make Teams forget about her?
Hello tatiana_larina,
in the new Teams, previously logged in accounts are displayed for selection after you log out.
To remove the users from the new Microsoft Teams, you can do the following.
- Click on the Windows button > Run
- Run one by one path from this list and delete evrything in the folder:%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache
This will remove all the signed-in users (including the user you want to remove).
Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.If the post was useful in other ways, please consider giving it Like.
Kindest regards,
2 Replies
Hello tatiana_larina,
in the new Teams, previously logged in accounts are displayed for selection after you log out.
To remove the users from the new Microsoft Teams, you can do the following.
- Click on the Windows button > Run
- Run one by one path from this list and delete evrything in the folder:%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache
This will remove all the signed-in users (including the user you want to remove).
Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.If the post was useful in other ways, please consider giving it Like.
Kindest regards,
This worked for me as of 5/13/2025. We had former employees showing up on the Teams welcome page on our conference-room computer. This cleared all previously logged in accounts and refreshed the welcome screen to a clean slate. Thank you.
