Forum Discussion
MRingtunatus
Dec 19, 2025Copper Contributor
Teams App Error After 60 Seconds: "There was a problem reaching this app"
Problem
My Teams tab app loads and works perfectly fine, but after exactly ~60 seconds, it shows this error screen:
"There was a problem reaching this app" with a Retry button
(Screenshot attached)
Setup
- Teams Personal & Meeting tabs
- Node.js backend on Azure
- Azure AD authentication
- Multi-tenant app
What I've Checked
- ✅ No errors in browser console
- ✅ No errors in server logs
- ✅ All API calls complete successfully
- ✅ Teams SDK initializes without errors
- ✅ Authentication tokens are valid
- ✅ App works fine locally - only happens in production
The Strange Part
The app functions normally during those 60 seconds. Everything loads, authentication works, API calls succeed. Then suddenly this error appears.
The 60-second timing seems too consistent to be coincidental - suggests some kind of timeout.
Question
Has anyone seen this before? Is there a Teams SDK timeout or callback I'm missing? Should I be calling some kind of notifySuccess() or similar after initialization?
Any suggestions on what could cause a delayed error like this would be appreciated!
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