Forum Discussion

MRingtunatus's avatar
MRingtunatus
Copper Contributor
Dec 19, 2025

Teams App Error After 60 Seconds: "There was a problem reaching this app"

Problem

My Teams tab app loads and works perfectly fine, but after exactly ~60 seconds, it shows this error screen:

"There was a problem reaching this app" with a Retry button

(Screenshot attached)

Setup

  • Teams Personal & Meeting tabs
  • Node.js backend on Azure
  • Azure AD authentication
  • Multi-tenant app

What I've Checked

  • ✅ No errors in browser console
  • ✅ No errors in server logs
  • ✅ All API calls complete successfully
  • ✅ Teams SDK initializes without errors
  • ✅ Authentication tokens are valid
  • ✅ App works fine locally - only happens in production

The Strange Part

The app functions normally during those 60 seconds. Everything loads, authentication works, API calls succeed. Then suddenly this error appears.

The 60-second timing seems too consistent to be coincidental - suggests some kind of timeout.

Question

Has anyone seen this before? Is there a Teams SDK timeout or callback I'm missing? Should I be calling some kind of notifySuccess() or similar after initialization?

Any suggestions on what could cause a delayed error like this would be appreciated!

 

 

No RepliesBe the first to reply

Resources