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I can't add an O365 email to Outlook desktop client but I can access it from the web
I can't add a O365 to Outlook desktop client but I can access from the web This a weird thing, whenever I try to add in Outlook from File > Add Account I get the message "Something went wrong and Outlook couldn't set up your account". From Control Panel > Mail > Email accounts > New > Manual Setup > here I put the email and gets stuck at "Searching for... Settings" and then " An encrypted connection to your email is not available, click Next to attempt using an unencrypted connection", so I do that and get the error "We're sorry we couldn't set up your account automatically. To try setting up the account yourself click Next" which is basically the same. Everything works fine in the browser, any ideas on this?
Microsoft Places Analytics - Missing data
Hi! I'm looking to hear if anyone has succesfully configured Microsoft Places Analytics according to the guidelines here: Microsoft Places Analytics - Microsoft Places | Microsoft Learn I've reached out to Microsoft Support several months ago regarding this but the case has not progressed at all unfortunately when it comes to actually reaching a solution. I'm struggling to get enough data to show even though the following is OK: All buildings have analytics enabled The name of the building matches the attribute "Office Location" in Entra ID. A mail-enabled security group is used for assigning permissions to Places Analytics (as-per the requirements). All users of the above group have Teams Premium I'm mostly focusing on the building analytics here since that one is most interesting for us. Example of charts with missing or incomplete data: The above one shows nothing even though it should be fetched from the work location in conjuction with the leader's organisation data. In the above chart it's succesfully mapping the headcount of the number of people that have set their work plan with a chosen building, however it's completely ignoring the "remote" parts. Also ignoring the people that have no work plan set but do have the same Office location as the building name - which it should fetch from according to the "?" button: It's even more clear further down in the same "?": In my case it's ONLY showing the ones with a work plan set and with the actual building in question set. It's the same type of issue for most of the data but I believe that solving it on one end will solve the rest. So I'm really hoping there's someone else out there that has succesfully configured Places Analytics and might shed some light on what my configuration might be missing. Thanks!
New Outlook - can we get the view 3 lines shown in the new outlook?
I have tried to get the view 3 lines of UNREAD emails in the new outlook and the web version and it is just not possible. Do you think Microsoft 365 will bring it back in the next release? this helps so much when I need to skim many emails that came in overnight (as I work in a global role) :-)Microsoft Graph PowerShell SDK V2.28 Attempts to Restore Stability
On May 10, 2025, Microsoft released V2.28 of the Microsoft Graph PowerShell SDK in the hope that the new version would fix a bunch of annoying problems that have dogged the SDK for several months. The first few days haven’t revealed any new problems and bug reports are being closed, so the signs are positive. But do test before deploying V2.28 into production. https://office365itpros.com/2025/05/15/microsoft-graph-powershell-sdk-228/
Finding who a license is allocated to...
Hi, I have a client with multiple CSP subscriptions to various MS 365 products taken out at various times over the year. I am processing a renewal for an Exchange Online (Plan 1) subscription and the client has asked me who the license is allocated to? Which is a fair question. However, it seems to be one I can't answer, with any of the information given in various parts of the Admin Center. If I look under the users, I can see who has an Exchange Online (Plan 1) license allocated but no indication of which specific license (i.e. One that's up for renewal now). If I look at the list of Products for this client I can see that they have multiple Exchange Online (Plan 1) licenses but I cannot see any expiry dates to find out which one is being renewed? What I was expecting to see is a subscription GUID that I could use to tie between licensing and users. Am I or the Admin Center missing something fairly fundamental here, in terms of reporting and subscription management?
Outlook - Spellcheck moved from right click to left click
In the last week, the spell check option in my Office 365 Outlook has changed from the right click to the left click. I am assuming this was some kind of update to Office. The change hasn't occurred in any of my desktop office programs. The change is driving me insane; I keep clicking the wrong button and my work hence is taking longer. The is compounded by the fact I have to remember that other office programs still use right click so its doesn't matter which program I'm in now I click the wrong button first!! This may seen insignificant but it greatly affects the usability of the product. Right click has always been for spell-checking; not just in Office programs but generally through most software. Please advise how I can return Office 365 outlook to right click for spelling. I have attached a screen print showing my current menu options for right vs left click. Thank you for your help.
Visio Plan - Strange Issues
Hello All, This is a bit convoluted so I'll try and keep this as succinct as possible. Ask away if you need more info. I have created a network rack elevation diagram in Visio I used Visio stencils from several different manufacturers I needed to edit some of the Visio shapes that I used. I did this by Right-clicking the shape Under Group, clicking on "Open stencil name" Clicking the shape and ungrouping it Making my changes as needed Ctrl-A to select every part of the shape Grouping everything back together Closing the shape I save my work frequently, including immediately before closing the drawing or the application To this point, everything works and looks as expected But then: If I close the file or close Visio, and reopen my drawing, Every shape I edited is messed up in one way or another If I save the file as a DWG or DXF and open it in CAD Entire shapes are missing, or Elements or parts of shapes are missing If I save the file as a PDF 8 out of 10 times it's perfect, but 2 out of 10 times it exhibits some of the issues described above This is work-related and a few of us are mystified as to what is going on here. My employer is an O365 shop and all of our software is licensed. I am running all of the latest O365 updates. I'm happy to provide additional info, screenshots, etc. so please just ask. Thanks in advance for any assistance. BG
Microsoft Places individual desk booking is not working
Hi, Following the documentation, Configure desk booking - Microsoft Places | Microsoft Learn, I successfully ran the shared command lines without any errors. However, on Microsoft Places, I am unable to see individual desks appear; only desk pools are visible. Has anyone managed to get this to work? Thanks,
