Outlook web UTF-8 charset
Outlook Web sends emails in my organization using the ISO-8859-1 character set. However, Copilot claims: "Outlook Web (Outlook on the Web, OWA) does not generate your messages in ISO-8859-1. It always uses UTF-8." My Outlook Web only switches to the UTF-8 character set if the email contains Unicode characters that cannot be displayed in ISO-8859-1. How can I enforce UTF-8 globally for my organization?
I can't add an O365 email to Outlook desktop client but I can access it from the web
I can't add a O365 to Outlook desktop client but I can access from the web This a weird thing, whenever I try to add in Outlook from File > Add Account I get the message "Something went wrong and Outlook couldn't set up your account". From Control Panel > Mail > Email accounts > New > Manual Setup > here I put the email and gets stuck at "Searching for... Settings" and then " An encrypted connection to your email is not available, click Next to attempt using an unencrypted connection", so I do that and get the error "We're sorry we couldn't set up your account automatically. To try setting up the account yourself click Next" which is basically the same. Everything works fine in the browser, any ideas on this?
Assist me with Shared Mailbox Alias Configuration in Outlook 365
We have a shared mailbox with different email alias configurations for various applications. Each application needs to send emails using its respective alias. Shared Mailbox Name: email address removed for privacy reasons Application 1: From email ID – email address removed for privacy reasons Application 2: From email ID – email address removed for privacy reasons Similarly, I need to define aliases for each application. Could you please assist me with setting this up in Outlook 365? Additionally, could you explain if there are any limitations related to using aliases?Import Contact List
I use Outlook for mac with a 365 email account with my domain name. I am trying to set up a "Contact List". This is not to confused with my list of contacts. The is a distribution list. This feature is only pin New Outlook. I have the names and email addressed in CSV format. I tried to import. The results say "No records imported" or "failed to import". I have tried it with and without column headers. there name format is First Last. Sugestions appreciated.New Outlook Gets Smarter DLP
The news that the new Outlook client will support custom oversharing dialogs for DLP policies might not seem very interesting, but it provoked me into looking more closely into how to build and deploy custom oversharing dialogs. All it takes is some well-structured JSON and an update to DLP rules, and the classic and Monarch Outlook clients should display custom tenant instructions to anyone who violates DLP rules. https://office365itpros.com/2026/02/12/custom-oversharing-dialog-dlp/
Sync Issues with Tracking Meetings from Outlook to Dynamics 365
Hello, my work uses the Dynamic 365 App for Outlook to track meetings as appointments in Dynamics 365, but it has failed several times for several users (on both Mac and Windows, in Old and New Outlook and on web browsers); some meetings will fail to track immediately while in some cases, meetings that were successfully tracked will stopped working and are no longer tracked in Dynamics. In the spoiler below is a sanitized version of the diagnostic log for meetings that used to be tracked that stopped working: In the log, we have the following error message: "lastsyncerror": "ExchangeSyncGeneralCrmItemSyncError;Microsoft.Crm.Asynchronous.EmailConnector.ErrorSource.Crm:130;T:188\r\nActivityId: [Removed]\r\n>Exception : Microsoft.Crm.Asynchronous.EmailConnector.ExchangeSyncException: Failed to sync item to CRM server : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing. at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27 at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1ba at Microsoft.Xrm.Sdk.IOrganizationService.Execute(OrganizationRequest request) at Microsoft.Xrm.Sdk.WebServiceClient.WebProxyClient`1.ExecuteAction[TResult](Func`1 action) +0x15 at CrmSDKLib.OrganizationServiceWrapper.<>c__DisplayClass10_0.<Execute>b__0() in C:\\__w\\1\\s\\src\\lib\\CrmSDK\\OrganizationServiceWrapper.cs:line 13..." In Outlook, when I look at these meetings and check the app it gives the message: Recurring appointment occurrence cannot be tracked However, we have other series of recurring meetings that have been successfully tracked that does not run into the issue. Anyone has encountered this or similar issue? How do we resolve this so going forward the app can track all meetings without issue? Please let me know, thank you!
Outlook Search isue
HI All, We are having a search issue in Outlook Classic. User's unable to search from shared mailbox in outlook classic. issue started last week. is there any one know the fix for it? i have tried everything what normally suggested by Microsoft. i have created new machine for the user and issue is still there. thanks, Preyash PArekh
Cannot update M365-Mac to 16.105.1?
Anyone else having an issue with this? Current Channel-Preview update (only 25-30MB per update) is failing with Outlook and Word (previously, PPT and XLS were fine). It takes forever to update ... then fails. Note that another computer which previously (early last week?) was fine. "Solution" is changing to beta channel (which comes with risk) to bypass and go direct to 16.106 (which updates fine/super fast; under 2 minutes). Doesn't matter internet connection and attempted to do this over a period of 4 days - tried hotel (duh), hotspot (less duh - 250-600mbps), Starlink (400+ Mbps) and home fiber (2Gbps).Outlook Classic for M365 - File > Encrypt > 'Encrypt-Only' option applies 'Do Not Forward' label?
I recently joined a new company and am helping support their M365 tenant and admin duties. I'm running into a very weird issue where no recipients can actually read/view the message when we encrypt emails using only 1 specific method (our organization largely uses the Outlook Classic for Microsoft 365 desktop app). If a user follows this method, for some reason the 'Do Not Forward' label is applied to the encryption, despite specifically selecting 'Encrypt-Only' - it defaults to 'Do Not Forward' every single time: New Email > File > Encrypt > Encrypt-Only Sending emails with this method gives any/all recipients a "You don't have sufficient permissions to open the mail." regardless of where they try to open the email (OWA, Outlook Classic, New Outlook) Yet, if the user tries this other method below - the proper Encrypt-Only label is applied, and any Outlook client immediately and opens/views the email as you'd expect: New Email > Options ribbon > Encrypt properly applies the Encrypt-Only label I verified IRM (Identity Rights Management) is enabled for our tenant: And encryption tests pass with flying colors: Ultimately, I'm at a loss for what's going on here and specifically where to check to fix this issue for this 1 specific encryption method. Poking around in the Purview portal, I'm having a hard time figuring out where these encryption policies/settings lie and how to get this method to stop defaulting to 'Do Not Forward' even though 'Encrypt-Only' is checked.
