Import Contact List
I use Outlook for mac with a 365 email account with my domain name. I am trying to set up a "Contact List". This is not to confused with my list of contacts. The is a distribution list. This feature is only pin New Outlook. I have the names and email addressed in CSV format. I tried to import. The results say "No records imported" or "failed to import". I have tried it with and without column headers. there name format is First Last. Sugestions appreciated.New Outlook Gets Smarter DLP
The news that the new Outlook client will support custom oversharing dialogs for DLP policies might not seem very interesting, but it provoked me into looking more closely into how to build and deploy custom oversharing dialogs. All it takes is some well-structured JSON and an update to DLP rules, and the classic and Monarch Outlook clients should display custom tenant instructions to anyone who violates DLP rules. https://office365itpros.com/2026/02/12/custom-oversharing-dialog-dlp/
Assist me with Shared Mailbox Alias Configuration in Outlook 365
We have a shared mailbox with different email alias configurations for various applications. Each application needs to send emails using its respective alias. Shared Mailbox Name: email address removed for privacy reasons Application 1: From email ID – email address removed for privacy reasons Application 2: From email ID – email address removed for privacy reasons Similarly, I need to define aliases for each application. Could you please assist me with setting this up in Outlook 365? Additionally, could you explain if there are any limitations related to using aliases?
Making call from Outlook contact card to a phone number no longer working since 1.6.00.18681
Dear all Since Update to Teams 1.6.00.18681, starting a call from Outlook contact card to a phone number is no longer working. Presence is visible, which indicates Teams Presence Plugin, which is handling these requests, is in general working. Making calls to a SIP address of a contact (IM address) is still working, only calls to phone numbers are broken. After clicking to link with phone number under "Work phone" nothing happens. This worked before. User is fully enabled for Teams Telephony. Does someone else mentioned this issue and found a solution to make it work again? Best Regards,"Add to Calendar" functionality in the New Outlook
When a user receives an email with a Calendar meeting attached to it, they are able to click on the dropdown in the attachment and select "Add to Calendar". This functionality is supposed to add the meeting to the calendar without opening the attachment/invite itself. However, when the user clicks on "Add to Calendar", the meeting is displayed temporarily on the Calendar and then disappears. If another calendar meeting is being "Added to Calendar", it doesn't show up at all, even temporarily. Occasionally, the second meeting is added successfully, however, the first meeting then disappears. This behaviour is reproducible using different, independent accounts and devices - personal devices, corporate devices, personal Live accounts, corp email accounts, etc. The only thing that does work is to open the attachment and use "+Add to Calendar" feature from the invite. Any ideas on what is causing this or how to address this?
Sync Issues with Tracking Meetings from Outlook to Dynamics 365
Hello, my work uses the Dynamic 365 App for Outlook to track meetings as appointments in Dynamics 365, but it has failed several times for several users (on both Mac and Windows, in Old and New Outlook and on web browsers); some meetings will fail to track immediately while in some cases, meetings that were successfully tracked will stopped working and are no longer tracked in Dynamics. In the spoiler below is a sanitized version of the diagnostic log for meetings that used to be tracked that stopped working: In the log, we have the following error message: "lastsyncerror": "ExchangeSyncGeneralCrmItemSyncError;Microsoft.Crm.Asynchronous.EmailConnector.ErrorSource.Crm:130;T:188\r\nActivityId: [Removed]\r\n>Exception : Microsoft.Crm.Asynchronous.EmailConnector.ExchangeSyncException: Failed to sync item to CRM server : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing. at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27 at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1ba at Microsoft.Xrm.Sdk.IOrganizationService.Execute(OrganizationRequest request) at Microsoft.Xrm.Sdk.WebServiceClient.WebProxyClient`1.ExecuteAction[TResult](Func`1 action) +0x15 at CrmSDKLib.OrganizationServiceWrapper.<>c__DisplayClass10_0.<Execute>b__0() in C:\\__w\\1\\s\\src\\lib\\CrmSDK\\OrganizationServiceWrapper.cs:line 13..." In Outlook, when I look at these meetings and check the app it gives the message: Recurring appointment occurrence cannot be tracked However, we have other series of recurring meetings that have been successfully tracked that does not run into the issue. Anyone has encountered this or similar issue? How do we resolve this so going forward the app can track all meetings without issue? Please let me know, thank you!
Outlook Search isue
HI All, We are having a search issue in Outlook Classic. User's unable to search from shared mailbox in outlook classic. issue started last week. is there any one know the fix for it? i have tried everything what normally suggested by Microsoft. i have created new machine for the user and issue is still there. thanks, Preyash PArekh
Encryption disappears in Outlook - Sensitivity Label not working
Hello everyone, we implemented Sensitivity Labels at our client and have iconsistent and unexpected behavior, we cannot explain. Maybe some of you can help or have ideas on whats going on: Scenario / Use Case A customer is using Sensitivity Labels to encrypt emails in Exchange Online. Label configuration: The sensitivity label applies encryption The label is scoped (published) to a Microsoft 365 group User A and User B are members of this Microsoft 365 group and therefore can apply the label User are licensed with M365 Business Premium The label is published and available to User A and User B (member of above M365 group) User C is an external recipient and not included in the label’s publishing scope Observed Behaviors Scenario 1 – Encryption Lost When Forwarded Externally User A (internal) sends an email to User B (internal) using a sensitivity label that applies encryption. User B receives the email correctly: The lock icon in Outlook is displayed, the message is encrypted as expected User B forwards the email to User C (external) User C receives the forwarded email unencrypted: No lock icon is shown, User C can read the entire conversation history, including content that was previously encrypted Scenario 2 – Encryption Disappears Within an Internal Email Conversation In addition to the external forwarding scenario, we are also observing the following behavior within an internal email thread: User A sends an encrypted email to User B using the sensitivity label. User B replies to User A: The reply remains encrypted User A replies again within the same conversation Suddenly, the encryption disappears: The lock icon is no longer shown The message and the full conversation history is no longer protected This happens without any user action to remove or change the sensitivity label. Key Observation Both scenarios occur intermittently: Sometimes encryption behaves as expected Sometimes encryption disappears “out of nowhere” The behavior is not reliably reproducible, which makes troubleshooting very difficult. Any help is appreciated!
