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gb1
Occasional Reader
Nov 20, 2025

Request for Manual 2FA Reset – Locked Out Despite Outlook App Access

I lost access to my Microsoft Authenticator because my old phone was factory-reset. Since then, I can’t sign in anywhere because I’m always asked for a 2FA code. Alternative verification methods (SMS/email) are also blocked due to too many attempts.

 

The account recovery form is not available because 2FA was enabled, and the form gets automatically rejected.

 

However, I am still signed in to the Outlook app on my old phone, but I cannot access any security settings or Microsoft account pages from within the app. This means I cannot change my 2FA options or disable two-step verification.

 

I urgently need a manual reset of my 2FA or access to advanced identity verification, so I can prove ownership and regain access to my account.

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