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Transfer Authenticator data from one iPhone to another
I bought a new iPhone. All the apps and settings that were present on my old iPhone are now on the new one but Microsoft Authenticator is empty. How can I transfer all my Authenticator accounts and passwords from the old iPhone to the new one, please?Journey to Passwordless Authentication Might Include Some Bumps
Microsoft recommends passwordless authentication to help secure Microsoft 365 tenants. The latest is synced passkeys, something that apparently leads to “syncability,” whatever that might mean. In any case, after some struggles, I managed to enable synched passkeys for my iPhone and then started to consider how to remediate user accounts that are flagged with a high-risk (compromised) status when they can’t simply update their password. https://office365itpros.com/2025/12/04/passwordless-authentication/
Microsoft authenticator
Good day. I’d like to ask how to solve a problem with Microsoft Authenticator. A Microsoft Authenticator suddenly appeared on my account out of nowhere, and I can’t remove it because I’ve lost access to the account. Logging in with a password doesn’t work, it can’t send an SMS to my phone, and the account is logged out everywhere. As far as I remember, I never set up Microsoft Authenticator.
Locked out because of bugged 2FA
Hello, I have one irritating problem. I did a reset of my microsoft authenticator app since it stopped working, i did not save the Authenticators security code, i got 2FA activated on my account. Now i have been trying to log in on my microsoft account for one month without succes. The 3 options i have for 2FA is Code to external my gmail - This works 2 times a day, then locked for 24h Code by text to my cellphone - This does not work when trying to log in, i get the error "Try another verification method, this method does not work at the moment". I know it works, its just in the combination with 2FA it wont work. Microsoft Authenticator - I cannot log into this one since the textmessage does not work on 2FA-login. I have been in a loop for the last month, i cant log into my ordinary e-mail, xbox and so on. Im still logged in on my computer and cellphone at the moment but im afraid it will time out very soon. Microsoft support says that they cannot do anything about it, it is only a server doing all the security. I cant remove 2FA on the account im still logged into, i need 2FA for that. Help!
Microsoft Authenticator issues
I’m simply locked out of my personal account because I lost access to my 2FA and the recovery form rejects due to active two-step verification. I’ve tried my verifying email and phone number but it rejects is due the active two step verification. I need manual identity verification or an escalation so my 2FA can be reset. Can you point me to the correct support channel for personal account recovery, because the link you sent is not working
Request for Manual 2FA Reset – Locked Out Despite Outlook App Access
I lost access to my Microsoft Authenticator because my old phone was factory-reset. Since then, I can’t sign in anywhere because I’m always asked for a 2FA code. Alternative verification methods (SMS/email) are also blocked due to too many attempts. The account recovery form is not available because 2FA was enabled, and the form gets automatically rejected. However, I am still signed in to the Outlook app on my old phone, but I cannot access any security settings or Microsoft account pages from within the app. This means I cannot change my 2FA options or disable two-step verification. I urgently need a manual reset of my 2FA or access to advanced identity verification, so I can prove ownership and regain access to my account.My hotmail account is blocked by Microsoft
My Hotmail account has been blocked by Microsoft due to “unusual activity,” and I urgently need help. I’ve attempted recovery multiple times, but the phone verification system is not working and all my requests keep getting rejected with the reason "that information I provided was not sufficient enough". I also have an active Microsoft 365 subscription tied to this email, and I can no longer access any of my Office 365 services. This issue needs immediate resolution.
Restore Authentication App do not work
Hi. I have had a problem with the Microsoft Authenticator and have deleted it from my Android Smartphone. Then I have installed it again and tried a recovery. But that is not working. Then I would start from scratch and I have login with my Microsoft account and tried to activate "Cloud-Backup". But I get also an error message. What can I do. Thanks for your help. What I have tried: change WiFi to 5G deinstalled Authenticator App several times delete cacheWindows Hello for Business 0x80090010 NTE_PERM
Hi all, I'm encountering an issue with Windows Hello for Business on the latest version of Windows (July 2025 update). The setup process fails during initialisation, and no biometric or PIN options are being provisioned for the user. Environment: Windows version: 11 24H2 Enterprise (latest update) Deployment mode: Hybrid Cloud Trust Hybrid joined devices Symptoms: Users are prompted to set up WHfB but the process fails at the last step with error 0x80090010 Users who already have WHfB authentication methods created can successfully login Event ID 311 & 303 in the User Device Registration logs Screenshots: Troubleshooting so far: Unjoined and rejoined to Entra ID Granted modify permissions on folder in which NGC container would be created Rolled back to June 2025 update (this worked) So it seems like this is caused or related to the latest Windows Update, which is rather unfortunate for us as we are just beginning to rollout WHfB for our organisation. I'm posting here to raise awareness of the issue, if there is a more appropriate place to post then please suggest.
Can't Login to Authenticator App
I am unable to login to my Microsoft 365 Business account, because I'm unable to login to my Authenticator App. I am also the only administrator on my business account, so no one in my organization can help me. Microsoft online support and phone support just keep sending me in circles. The only way I see to create a support ticket is to login, but my issue is that I can't login. Help, please!
