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Levi1's avatar
Levi1
Copper Contributor
Nov 10, 2025

Can't Login to Authenticator App

I am unable to login to my Microsoft 365 Business account, because I'm unable to login to my Authenticator App. 

I am also the only administrator on my business account, so no one in my organization can help me. Microsoft online support and phone support just keep sending me in circles. The only way I see to create a support ticket is to login, but my issue is that I can't login. Help, please!

3 Replies

  • Eclectic's avatar
    Eclectic
    Copper Contributor

    I am in same boat. Did you get resolution? I am going in circle too.

  • Eclectic's avatar
    Eclectic
    Copper Contributor

    I am in same boat. Did you find solution to it? I am going in circle.

  • Seems not possible but Microsoft support since you are the ONLY administrator and Authenticator App are the only MFA approach?

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