Microsoft Feedback Portal account is not working
I changed my Microsoft password a year ago, and it updated everywhere other than the Feedback Portal. As a result, I get an error when I try to login, or do anything on the page. Microsoft account support's suggestion was to login to the Feedback Portal which is insane given I'm having issues accessing it. How can I get this issue resolved? I've got three separate support tickets now and they keep asking me to wait 24 hours to get the issue resolved. Can someone from the Feedback Portal team please contact me to resolve this?" This is what Microsoft Support have said: "understand your frustration, and yes—this is an account‑related issue because the Feedback Portal is still tied to your old alias, which causes login conflicts and forces you out. Your Microsoft account itself signs in correctly, but the Feedback Portal is pulling outdated identity data that you cannot update on your own. Since you cannot access the Portal to submit feedback, directing you back there is not a workable solution. What you need is for Support to escalate this to the internal Identity/Feedback Platform engineering team so they can manually correct the outdated alias mapping on the backend. In this situation, the Feedback Portal and Tech Community teams are the ones who manage and maintain that specific platform. Because the issue appears on the Feedback Portal side—even though your Microsoft account is working normally—only their dedicated team can make the necessary corrections on their end. That’s why we are guiding you to connect with them through the links provided: https://techcommunity.microsoft.com/ or https://feedbackportal.microsoft.com/feedback. They will be able to review the portal‑specific account data and assist you further. I understand why this is frustrating. Since you’re unable to stay signed in to the Feedback Portal, I completely see why posting there isn’t possible for you. However, I do need to be transparent: I’m not able to escalate this issue directly to the Feedback Portal team, as they don’t provide internal escalation channels for us and only accept requests through their own platform. "
Case 2512040040001886 - Cannot Access Account
Since the 4th of December we have been patiently waiting on MS Tech support to assist on resolving our Case with no success endless calls and endless promises with no luck. How do you proceed in using Microsoft for a Business if they don't deliver on the support. My business is taking the brunt of it. I suppose another call holding for hours and another Support person promise a solution. No other methods to log complaints as you cannot log into your Account Portal.
Can't access Microsoft Authenticator for business accounts
Hello. I am the tech support for a small church, where I am the admin for our MS 365 accounts, which are set up as "business accounts". I have been using Microsoft Authenticator for MFA for years. Recently I switched to a new phone and installed Microsoft Authenticator. All of my personal Authenticator accounts transferred over just fine, but all of the church's business accounts say "Scan the QR Code provided by your organization to finish recovering this account". The thing is, I am the "organization" and I don't know how to generate any QR code to recover the accounts. It was suggested that I could do something about this by logging into my Microsoft 365 administrator account, but when I try to log into my admin account, the only MFA option is "enter the code from Microsoft Authenticator". It's not offering a text or alternate email, only Microsoft Authenticator, which is what I'm locked out of. So I'm stuck in a loop. I opened a ticket with Microsoft Support nine days ago. I have received one phone call since then. The support person insisted that they needed to talk to the account's "alternate administrator", which I set up as my pastor, who is pretty computer savvy but not a deep IT person. They tried to call him one time, but he was not available to answer right then. There has been no communication since then. I'm hoping someone in this group can help me figure this out.
In "Per-user multifactor authentication" I disabled MFA for one user; All got disabled
Hi, I'm the 365 admin for our org. Today I had a user that got a new phone and became stuck in a MS Authenticator app loop. (The app required MFA to login to the app, but they can't login to the app because they aren't logged into the app. This happened once before, and is a ridiculous Kafkaesque situation; but I digress.) To solve it, I went to disable MFA on their account, allowing them to login to the app. Then MFA could be re-enabled. Problem solved. And indeed that did work. However, on the admin side (per the screenshot) I checked off their user account (the user starting with the letter "B") and hit the "Disable MFA" link. A confirmation appeared asking me if I wanted to disable MFA for all selected users. Because I'm the careful sort, I could still see that only that one user was checked off as the popover div didn't cover that much of the screen. Hence I confirmed that I wanted to disable MFA for the selected users (i.e. that one user). I then refreshed the page, and all users are now shown as having MFA disabled. I'm 100% sure only that one user was selected, not everyone in my org. That would've been foolish. Trying to figure out what's wrong with this portion of the admin site.Can't Login to Authenticator App
I am unable to login to my Microsoft 365 Business account, because I'm unable to login to my Authenticator App. I am also the only administrator on my business account, so no one in my organization can help me. Microsoft online support and phone support just keep sending me in circles. The only way I see to create a support ticket is to login, but my issue is that I can't login. Help, please!
My hotmail account is blocked by Microsoft
My Hotmail account has been blocked by Microsoft due to “unusual activity,” and I urgently need help. I’ve attempted recovery multiple times, but the phone verification system is not working and all my requests keep getting rejected with the reason "that information I provided was not sufficient enough". I also have an active Microsoft 365 subscription tied to this email, and I can no longer access any of my Office 365 services. This issue needs immediate resolution.Conditional Access enforces MFA but Service Account still ask to secure account
Hi, I've setup Conditional Access policies to enforce MFA. But it excludes a group for service accounts. Whenever we login to a Service Account, they all ask to secure your account. Hit next > It says no MFA options are available > Skip. Both our own MFA conditional access policy and MS per-user conditional access policy excludes this group. The Legacy per-user authentication policy has all accounts disabled there in favour of the conditional access policy. We must be missing something here. Some of these are shared inboxes, others regular user accounts. Many of these services requires login through the typical Microsoft sign in screen to authorize access. Some does not support OpenID. So how do I 100% exclude service accounts from MFA? And how do I get rid of this popup to secure these accounts when it says no MFA options are available? TIA
Best setup for multiple machines
I have a live account for my email address as I have a surface and originally registered for an account to use for machine backups, browsing syncing etc. I also use onenote and wanted it syncing to a 365 onedrive account so I signed up for office 365 business basics so that I could sync onedrive and all of the associated attachments, audio records etc to it. I would love to use use the paid business account but I cant sign into the surface with the business account, only home accounts as I dont have pro. The next issue is that I use another laptop, android tablet and phone also signing into the business 365 account. These all used to sync fine but now, all other devices disconnect as the one you have signed into it connects. Not a major issue, you sign into the device you want to use, sync and then continue However i jump from device to device that often that it starts to grate on me that i cant just grab a device and sync. Is there any way I can register each device so that they are trusted and then more than one device can stay connected.
