Cancelling Microsoft Customer Agreement (MCA)
I'm a Microsoft CSP provider. My customer wants to cancel their subscriptions because they want to leave the Microsoft. Do I need to cancel their MCA or will it be cancelled automatically? If it is necessary to cancel the MCA, where should this be done? Thank you very much!
Microsoft Feedback Portal account issue
I changed my Microsoft email a year ago, and it updated everywhere other than the Feedback Portal. As a result, I get an error when I try to login, or do anything on the page. Microsoft account support's suggestion was to login to the Feedback Portal which is insane given I'm having issues accessing it. How can I get this issue resolved? I've got three separate support tickets now and they keep asking me to wait 24 hours to get the issue resolved. Can someone from the Feedback Portal team please contact me to resolve this? This is what Microsoft Support have said: "understand your frustration, and yes—this is an account‑related issue because the Feedback Portal is still tied to your old alias, which causes login conflicts and forces you out. Your Microsoft account itself signs in correctly, but the Feedback Portal is pulling outdated identity data that you cannot update on your own. Since you cannot access the Portal to submit feedback, directing you back there is not a workable solution. What you need is for Support to escalate this to the internal Identity/Feedback Platform engineering team so they can manually correct the outdated alias mapping on the backend. In this situation, the Feedback Portal and Tech Community teams are the ones who manage and maintain that specific platform. Because the issue appears on the Feedback Portal side—even though your Microsoft account is working normally—only their dedicated team can make the necessary corrections on their end. That’s why we are guiding you to connect with them through the links provided: https://techcommunity.microsoft.com/ or https://feedbackportal.microsoft.com/feedback. They will be able to review the portal‑specific account data and assist you further. I understand why this is frustrating. Since you’re unable to stay signed in to the Feedback Portal, I completely see why posting there isn’t possible for you. However, I do need to be transparent: I’m not able to escalate this issue directly to the Feedback Portal team, as they don’t provide internal escalation channels for us and only accept requests through their own platform."Microsoft Feedback Portal account is not working
I changed my Microsoft password a year ago, and it updated everywhere other than the Feedback Portal. As a result, I get an error when I try to login, or do anything on the page. Microsoft account support's suggestion was to login to the Feedback Portal which is insane given I'm having issues accessing it. How can I get this issue resolved? I've got three separate support tickets now and they keep asking me to wait 24 hours to get the issue resolved. Can someone from the Feedback Portal team please contact me to resolve this?" This is what Microsoft Support have said: "understand your frustration, and yes—this is an account‑related issue because the Feedback Portal is still tied to your old alias, which causes login conflicts and forces you out. Your Microsoft account itself signs in correctly, but the Feedback Portal is pulling outdated identity data that you cannot update on your own. Since you cannot access the Portal to submit feedback, directing you back there is not a workable solution. What you need is for Support to escalate this to the internal Identity/Feedback Platform engineering team so they can manually correct the outdated alias mapping on the backend. In this situation, the Feedback Portal and Tech Community teams are the ones who manage and maintain that specific platform. Because the issue appears on the Feedback Portal side—even though your Microsoft account is working normally—only their dedicated team can make the necessary corrections on their end. That’s why we are guiding you to connect with them through the links provided: https://techcommunity.microsoft.com/ or https://feedbackportal.microsoft.com/feedback. They will be able to review the portal‑specific account data and assist you further. I understand why this is frustrating. Since you’re unable to stay signed in to the Feedback Portal, I completely see why posting there isn’t possible for you. However, I do need to be transparent: I’m not able to escalate this issue directly to the Feedback Portal team, as they don’t provide internal escalation channels for us and only accept requests through their own platform. "
People Skills Not Enabling – Possibly Due to Tenant Being Marked as “EDU”
Hi everyone, We’re trying to roll out People Skills across our organisation, but the feature never becomes active in our Microsoft 365 tenant. After a lot of investigation, it looks increasingly likely that the root cause is that our tenant is classified as an Education (EDU) tenant. Which is correct, we are a mixed tenant accurately so for licensed purposes, but Education tenants don't get People Skills. Service plans updated and all initially looked out just no configuration appeared. Anyone else having issues with People Skills? MC1060842 – (Updated) Microsoft 365 Copilot: People Skills will be available starting in May MC1060845 – New Service Plan: People Skills Announcing People Skills general availability and new Skills agent | Microsoft Community Hub
Integrated Apps & Central Deployment Fails
Issue with Integrated App and/or Central Deployment of add-ins ending with errors. After trying several different apps, for Excel or Word the process ends with a different error depending on which method is used. Integrated Apps, ends with a Failed Central Deployment, ends with “This operation was unsuccessful - reasons may include: Learn more about eligibility requirements.” We are trying to deploy the web version of the app All users have a Business Premium license all prerequisites appear to be fine tried 3-4 different apps using both methods, Integrated apps & Central Deployment (Add-in) using Global Admin account to deploy Tried setting everyone, dif individuals all fail We are trying to deploy an add-in for Excel web app, any assistance would be appreciated.
Audit Log, what is TokenIssuedAtTime?
I used audit log to search user delete MS Teams files, by using Recycled File and Recycled Folder, I got the log file. Why the TokenIssuedAtTime and the CreationTime are so much different? Below is one of the log record {"AppAccessContext":{"AADSessionId":"8f382a1d-b233-425c-92f4-3cf9ed395c9e","CorrelationId":"ae68fba0-40db-2000-ce07-a7bde7727c3f","TokenIssuedAtTime":"2023-12-23T00:47:57","UniqueTokenId":"U4m5SFCmckOiN_QLrysqAQ"},"CreationTime":"2023-12-26T04:24:52","Id":"7a3dc23c-2699-485b-0a87-08dc05ca9b40","Operation":"FolderRecycled","OrganizationId":"7cf9c29c-c6af-4790-b98b-4eff7637f9be","RecordType":6,"UserKey":"i:0h.f|membership|email address removed for privacy reasons","UserType":0,"Version":1,"Workload":"SharePoint","ClientIP":"2001:d08:e2:58d:61cb:e4bc:c451:aef9","UserId":"email address removed for privacy reasons","AuthenticationType":"FormsCookieAuth","BrowserName":"","BrowserVersion":"","CorrelationId":"ae68fba0-40db-2000-ce07-a7bde7727c3f","EventSource":"SharePoint","IsManagedDevice":false,"ItemType":"Folder","ListId":"33880cd7-1db1-450f-9cd0-5c437c0ccaee","ListItemUniqueId":"184cd92b-40cf-4fa1-82aa-ad5fa61a2a05","Platform":"WinDesktop","Site":"f1bb631d-8ff4-4411-b49f-066e20be905c","UserAgent":"Microsoft SkyDriveSync 23.246.1127.0002 ship; Windows NT 10.0 (19045)","WebId":"aa607282-8b47-47d1-938b-c0cde8e2d87d","DeviceDisplayName":"2a01:111:2055:202:4701:ee31:fe3f:156","CrossScopeSyncDelete":false,"HighPriorityMediaProcessing":false,"SharingType":"","SourceFileExtension":"","SiteUrl":"https://mysharepoint.sharepoint.com/sites/mysite/","SourceRelativeUrl":"Shared Documents/test/MyFolder","SourceFileName":"Quotation","ObjectId":"https://mysharepoint.sharepoint.com/sites/mysite/Shared Documents/test/MyFolder/Test1"}Driving Trust Through Certification: New TAC Feature Updates for IT Admins
Managing app security and compliance in Microsoft Teams just got easier! With recent updates in Teams Admin Center (TAC), IT admins can now quickly identify trusted apps and enforce organizational standards with confidence. These enhancements not only simplify governance but also underscore the value of Microsoft 365 Certification as a key trust driver. What Existed in TAC? Before the recent trust‑based enhancements, Teams Admin Center already provided foundational visibility into app trust through the Security & compliance tab in the app details experience. This surfaced key signals such as publisher information, permission scopes, data access, and links to security and compliance documentation, helping admins perform due diligence during app reviews. While these signals required manual review and cross‑checking, they established an important baseline for evaluating risk and compliance, reinforcing the role of TAC as the central place for governing apps in Microsoft Teams. What’s New in TAC? Trust Visibility Enhancements The new “Apps to Consider Allowing” tile highlights certified apps, publisher-attested apps, and those providing compliance evidence. This feature enables IT admins to quickly filter and identify apps that meet organizational standards. Security & Compliance Column and filters Amins can now view compliance attributes—such as SOC 2, FedRAMP, and penetration testing—directly in TAC. This helps admins speed up app reviews with trust-based filters and make informed choices without leaving the dashboard. Trust-based filters enable IT Administrators using Teams admin center to view and easily filter apps and agents by specific industry standards, certifications and compliance attributes such as SOC 2, ISO 27001, HIPAA, GDPR, and more. This will help to streamline app evaluation workflows, enabling broader access to trusted apps across the organization. Dedicated Collections Curated lists of certified apps and agents for easier discovery. Saves time by grouping trusted solutions in one place. Why It Matters For IT Admins: Streamlined governance, reduced risk, and faster compliance checks. For ISVs: Certification boosts visibility and credibility, helping apps stand out in a competitive marketplace. Call to Action Get certified to boost visibility and trust. Learn more about Microsoft 365 Certification →A Method to track current and upcoming changes to M365 Products
Good evening (from Ireland at least), I've spent most of today traipsing down a variety of dead-ends and soon-to-be-discontinued features looking to create a useful location where I can find/send all new updates to products that I can peruse and ultimately highlight ones that may be of particular importance in my organisation. I've had a long chat with Copilot today and while I've made significant progress in some areas (had upwards of 30 great questions according to Copilot! ;P), when it comes to the final product, there's always some missing connector, or some RSS feed that is no longer supported. What I'm looking for here is any input on how you manage to stay ahead of changes and I'll share everything I'm doing and have learned as well, in the hope that the discussion is somewhat mutually beneficial. What I do: Message Centre: Manually check the Message Center (under Service Health in M365 Admin Center). You can sort by product here and by relevance which is quite handy. Link: https://admin.cloud.microsoft/?#/MessageCenter (Access to the M365 Admin Center on your tenant is required for this). Today I found out you can also send emails to yourself (and Teams channels) here so awaiting the next message to see if this has worked. Unfortunately, there doesn't seem to be a way of migrating past messages over so I'll have to go through these myself first. Road Maps: These have been the bane of my day. Currently, I actively check the road maps of the products I manage but going forward, I'd like to be able to track major changes to products used in my organisation so I can give users a heads up. I initially tried Power Automate to send updates to myself, however, it's not a feature widely used in our org yet and isn't well supported, so I wasn't too surprised when my efforts were blocked by existing policy. Not long after, I found RSS feeds, which seemed to be the answer to my problems. I created RSS Feeds for each of the Road Maps that I found useful, assured by Copilot that these would work. The assurance wasn't fell founded however as, true to form, once I showed Copilot by errors, they remembered that they were there all along! :') I'm yet to find a useful solution here beyond my current efforts so any assistance would be greatly appreciated. Community Blogs The final recommendation was these Community Blog posts which, to be fair, I've had immense success with to date. However, there is a slight issue with filtering. While I did finally get the RSS Feed to work on something (the Tech Comm M365 RSS Feed), it did then proceed to send me a mass of emails on every topic under the Sun & Moon. I've decided to return to the drawing board tomorrow with this, but I'm content in knowing that RSS isn't just a myth at least. I think what I'd like here is just to receive notifications when approved Blogs are posted (i.e., Monthly OneDrive Updates and the equivalent for other products). OneDrive Office Hours: This is a fansastic resource I do use every month as it gives you the opportunity to get in contact with the people who know the most about the product and the issues you're facing. I've spent weeks in a ticket before, only to raise it in one of these meetings and get a solution that took half an hour to set up. You'll get a yes or a no, but at least you'll have an answer. Copilot Chat: I don't have the full Copilot license because I haven't had a need for it yet. Everything I've wanted to do, I've been able to do in Copilot Chat. We haven't yet looked too much into Agents, and as a Public body, aren't going to rush into it until we know it's viable and can be supported. In the interim, I'm happy to test the waters with Copilot Chat asking it for Monthly Summaries on a variety of products, time frames, etc. It isn't perfect but it's faster than I am. It can find the sources for me and I can take it from there. As an organisation, we'll be pushing out all users on the most recent version (-1) on the Monthly Enterprise Channel. This means that they'll be supported whilst also being shielded from any brand new features. Our team will be on the most recent version and will be able to note any upcoming changes ahead of time. These are what I'm using so far but would be very grateful for any further input. Thanks in advance, Chris Martin
