Our experience migrating from Exchange Server to Microsoft 365
We recently performed a migration from an on-premises Exchange Server to Microsoft 365. Our goal was to transfer mailbox data while minimizing disruption to users. Before starting, we reviewed the source mailboxes, Microsoft 365 accounts, permissions, network availability and mailbox mapping. We then migrated a few test mailboxes to confirm the connection and verify emails, calendars, contacts and folder structures. For this migration, we used EdbMails Exchange Migration to connect the source and destination environments, map mailboxes and perform the migration in stages. Most historical data was transferred during the initial migration while users continued working. Before the final cutover, we ran an incremental migration to transfer newly received and modified items. After migration, we checked: Emails, folders, calendars and contacts Recent and sent messages Archive and shared mailboxes Item counts and migration logs Mail flow after the DNS changes Overall, the staged approach made the migration easier to manage and reduced the amount of work required during the final cutover. Our main lessons were: Always begin with a pilot migration. Verify permissions and mailbox mapping early. Run an incremental migration before cutover. Validate the migrated data before retiring the source server. The migration was completed successfully, and the structured approach helped us maintain data integrity while keeping disruption to users to a minimum.
MS support "unable to reach you loop" for locating only GA account.
For 5 day in a row I've received this response to my support case "I am writing this email in reference to case ID 2609070010000261. I was unable to reach you at your contact phone number provided. Please let me know the best time frame and phone number to call you back by replying to this email. " I do not have any missed calls on my phone, I have provided an alternative number, I have stated what I'm looking for in the email response, I have tried calling the number in the email but get to a " provide an update online " and hung up prompt. I have a tenant Ive paid for. I'm trying to attach a domain that is my mostly unique last name to it that I forgot I had on another tenant ( that wasn't paid for yet and has my first name last name) and I dont know the GA username on the tenant, I've tried every iteration I can think of for a username. I'd just love for a password reset email be sent from that tenant and I think I would get the email, reset it, release the domain, and move on. however I dont see that tenant's onmicrosoft url in any of my emails either if that's a possible secondary issue. If anyone has suggestions for getting into the tenant or getting something more than " unable to reach you" I'd greatly appreciate it!
Can't access Microsoft Authenticator for business accounts
Hello. I am the tech support for a small church, where I am the admin for our MS 365 accounts, which are set up as "business accounts". I have been using Microsoft Authenticator for MFA for years. Recently I switched to a new phone and installed Microsoft Authenticator. All of my personal Authenticator accounts transferred over just fine, but all of the church's business accounts say "Scan the QR Code provided by your organization to finish recovering this account". The thing is, I am the "organization" and I don't know how to generate any QR code to recover the accounts. It was suggested that I could do something about this by logging into my Microsoft 365 administrator account, but when I try to log into my admin account, the only MFA option is "enter the code from Microsoft Authenticator". It's not offering a text or alternate email, only Microsoft Authenticator, which is what I'm locked out of. So I'm stuck in a loop. I opened a ticket with Microsoft Support nine days ago. I have received one phone call since then. The support person insisted that they needed to talk to the account's "alternate administrator", which I set up as my pastor, who is pretty computer savvy but not a deep IT person. They tried to call him one time, but he was not available to answer right then. There has been no communication since then. I'm hoping someone in this group can help me figure this out.
microsoft 365 basic plan -- issue with products/licenses
Hello guys, I had subscribed for microsoft 365 basic plan around 1 month back for the purpose of getting organization email. I got the email. But I could not see any products in the billing menu or licenses under my admin center after logging in. Please see the below screenshots. Does this mean, did I get organization email freely, without any billing? Can someone please help me understand here.? unfortunately, I am not able to reach microsoft support also.. if you have email id of microsoft support, kindly provide to me so that I can ask them. Thank you in advance. Regards, Pavan.
Taken over MS365 tenant, failed payment stuck
Hi all, I have taken over an MS365 tenant for a customer that took over another company. This was a tenant managed by an MSP, but they canceled the relationship. So I tried to purchase a Business Premium subscription for one month and couple it to my admin account, so that I can decoupled some devices from Intune, and also reinstate 1 or 2 accounts for the time being. I added a new billing profile (I could not add a billing account) while ordering from Microsoft directly. However the payment failed, there were 3 attempts in very quick succession. Probably because my card setting were too strict. So I switched the payment method to another card after this. However since then I have one product under "Your products" with the label "failed", the errors it gives: "We weren't able to create a subscription for one of your products. Update the selected filters and choose subscription status Failed to view the product in the list below." Clicking the product just shows "subscription failed". It does show renews on 1-7-2026. So it is expiring? How can I retry the payment? Unfortunately all support options keep pointing to the previous tenant owner so I'm posting here. So I'm trying here. I've been at this for way too long already.
Microsoft SSO SAML Assertion Claims
While getting the assertions back from SAML Assertion Claims, I have configured the user.country & assigned some value in the field. But while getting the claim we are reading the some different value like "IN" ? can I know does the user.country claim supports or not during the claim?AI agent ownership change
I was just in the M365 Admin Center because I needed to transfer ownership of an agent for a colleague – but it now suddenly looks like Microsoft has changed something in their permission structure. As a result, I can no longer transfer ownership of agents, and the system tells me that I don't have permission to manage that particular app. So, the question is: do I now also need the Application Administrator role in order to continue managing this? I get this message:
Help on MS365 Business Std license issue
Hi Community - Issue with MS365 Business Standard license I have a ms365 biz standard subscription/license attached to my email (email address removed for privacy reasons) - Australian subscription. I am global admin to the account. It expired on 5/9/26. I bought a new one on 5/9/26 from a office supplies store (Officeworks, a large chain in Australia) I took help of MS telephone support to add the new product key. so far so good. However, it appears that the new subscription's license is not attaching to my id. under my id, Under 'Your Products' - it is showing both the expired subscription; and the new subscription. Under the 'Licenses' - it is showing MS 365 Biz Standard - 'Available licenses - 1' and 'Assigned licenses - 1/2' - if i click on MS 365 Biz Std - it tells me - 'Licenses - 2 purchased' - under Assigned Licenses - 1 ; and under its drop down - 'user's name' - 'Type' -> 'user' / Assigned licenses - blank / email - user's email. Under 'active users' -> my id -> 'licenses and apps' - it is showing MS 365 Biz Std - check - and 1 of 2 licenses available. After much engagement with MS telephone support; I am assured that everything that needs to be done has been done; the expired subscription will simply disappear after a time; and licenses has been properly applied. We did much poking around over Quick Assist - including unassign / assign license. However, the fact that that the account continues to show an expired subscription and active subscription at the same time; and the fact that there seems to be one license still available (there should technically be no extra license available - as old has expired and new one should be in use) is kinda bothering me. This is an id for my business, and I am naturally concerned of any abrupt disruption / data loss etc. Can someone please help to clarify / give suggestions that whether all is well, and i should have a peaceful sleep, as MS tele support suggests; or is there a cause for concern? Kind regards ManishWho's Performing Microsoft 365 License Audits For Their Clients?
If you’re an MSP or IT leader and aren't running these regularly, you might be leaving money on the table or letting your clients overpay by over 20% on average. Common quick wins we see all the time: Disabled user accounts that still hold active paid licenses. Inactive or dormant users that could easily be converted to free shared mailboxes. Over-licensed users who only need OWA/web access instead of full desktop suites. Paying for unassigned licenses sitting idle in the tenant. Doing a full, manual audit can feel tedious, but following a structured process makes it painless. If you want to run a complete audit via the Admin Center, PowerShell, or free automated tools, check out this comprehensive guide: https://www.gitbit.org/docs/microsoft-365-license-audit
