Can't Login to Authenticator App
I am unable to login to my Microsoft 365 Business account, because I'm unable to login to my Authenticator App. I am also the only administrator on my business account, so no one in my organization can help me. Microsoft online support and phone support just keep sending me in circles. The only way I see to create a support ticket is to login, but my issue is that I can't login. Help, please!
Third-party access via Organisational Link
Hi, Previously when logging into my personal account on a Web Browser, it flashed up with what is the typically an organisational message about an IT administrator. After being ping-ponged back and forth from the Microsoft Support teams, it's been suggested there is an organisational link with my personal email account, which absolutely should NOT be the case. My concern is if someone has linked my email with an organisational account, then they are privy to a lot sensitive information from personal finances to healthcare (this has also correlated with some odd behaviour on certain devices). The agents that I have spoke to have not yet provided me with a viable solution to removing any links to an organisational account, nor getting a list of any organisations or entities that have been linked to my personal account. Does anyone have any ideas as to a way around this? Many thanks.
Changing the default @onmicrosoft domain
We recently have started to use sharepoint and noticed that the domain is our old business name. It is using the @onmicrosoft.com domain. Is there a way to change the domain that was created when we made the O365 account? The main reason this is wanted is because our sharepoint sites will show the old company name, that was used to signup for O365, and not the new domain that we added. If we share out a sharepoint site or folder to a client, having the new company name would be better. Anyone have any thoughts on a way to change this, besides creating a new O365 account?Replying to emails from M365 Outlook group
A problem I am stumped with, so I am reaching out for some help/guidance. One group wants to not have the emails going into their own inbox but manage and reply only from the group inbox itself (so they know the email has been processed by deleting it once replied). It worked OK to begin with and then some users couldn't reply, then more. Some still can. I have tried reindexing local copy, using browser instead of app & changing the send on behalf of permissions. Owner or member of group doesn't seem to make a difference. Error messages include "This message can't be sent because it no longer exists. It can only be discarded. Make sure you copy the contents of the message before you discard if you want to use them later." and "Couldn't send this message". Please see screenshots attached. My questions: 1: Is Outlook on M365 designed to allow users to reply from the group either as the "group" or as themselves? Information I found isn't clear. 2: If it is / can be - what can I do to make it work for all users? Thanks!Leadership of Outlook Newsletter
I’m requesting the ability to become the full administrator of Outlook newsletters not just in my organization, but across Microsoft 365. I want to manage templates, delivery settings, analytics, and permissions. My goal is to have broader control over how newsletters are created, customized, and distributed. I’m passionate about communication and want to help shape how newsletters work in Outlook. Please consider adding a role or feature that allows users like me to take ownership and lead newsletter strategy across organizations. I’ve seen cases where people used newsletters to share inappropriate content, including profanity and offensive language. Without proper moderation tools, this can damage professional communication and create serious issues. I want to help prevent misuse by having the ability to moderate, approve, or restrict newsletter content before it’s sent. I also want to contribute to improving the overall design and performance of the newsletter experience, making it more intuitive, professional, and reliable. Giving users like me full control over Outlook newsletters would improve communication quality, prevent abuse, and empower responsible leadership across organizations. If exclusive admin control isn’t granted, at minimum there should be a designated Admin role because without clear ownership, misuse and poor communication will continue unchecked. I’m ready to take on that responsibility and help shape the future of Outlook newsletters.
My hotmail account is blocked by Microsoft
My Hotmail account has been blocked by Microsoft due to “unusual activity,” and I urgently need help. I’ve attempted recovery multiple times, but the phone verification system is not working and all my requests keep getting rejected with the reason "that information I provided was not sufficient enough". I also have an active Microsoft 365 subscription tied to this email, and I can no longer access any of my Office 365 services. This issue needs immediate resolution.Microsoft 365 Certification
Why Microsoft 365 Certified Apps and Agents Matter for IT Admins As an IT Admin, you're constantly balancing innovation, security, and user productivity. With the growing ecosystem of apps/agents integrating into Microsoft 365, how do you ensure the ones your organization adopts are secure, compliant, and reliable? That’s where Microsoft 365 Certification comes in. What Is Microsoft 365 Certification? Microsoft 365 Certification is a rigorous program that evaluates third-party apps across key dimensions like security, compliance, data handling, and privacy. Certified apps/agents meet Microsoft’s highest standards and are verified through independent assessments and documentation reviews. Top Benefits for IT Admins 🔐 Enhanced Security & Compliance Certified apps/agents undergo thorough security testing, including vulnerability assessments and penetration testing. Many of the controls these apps / agents adhere to are based on established frameworks such as SOC 2, ISO 27001, and GDPR. This ensures that certified apps align with recognized industry standards, providing confidence when deploying them in enterprise settings. 🛠️ Streamlined Governance With certification, IT Admins can confidently shortlist apps or agents in their tenant, knowing they meet Microsoft’s governance criteria. This reduces the overhead of manual vetting and accelerates app adoption. 📍 Discoverability in Microsoft 365 Ecosystem Certified agents are tagged with a “Microsoft 365 Certified” badge in AppSource, Teams Store and the Microsoft 365 admin center, making them easier to find and trust. 📊 Transparency & Documentation The Microsoft Admin Center and Teams Admin Center include a Security & Compliance section under Integrated Apps where admins can view certification details for apps. This feature is designed to improve transparency and speed up app evaluation. Here’s what is available: Certification Class Publisher Verified – Confirms developer authenticity. Publisher Attested – Indicates the app’s security and compliance posture based on self-assessment. Microsoft 365 Certified – Shows that the app has passed Microsoft’s rigorous audit against security and compliance controls. These details help IT teams understand the app’s risk posture before deployment. Evidence Sharing Developers can opt to share certification evidence (e.g., policy docs, system configs, penetration test reports) directly in MAC. This evidence is uploaded during the certification process in Partner Center and, if consented, becomes visible to admins in Microsoft Admin Center and Teams Admin Center. How to Find Certified Apps Visit the Business Apps – Microsoft AppSource to explore certified apps by category, publisher, or certification level. You can also filter apps directly in AppSource or within the Microsoft 365 admin center. Join the Conversation Have you deployed a Microsoft 365 Certified agent in your organization? Share your experience in the comments below or start a thread in the Microsoft Tech Community to help others make informed decisions.
Language defaults audit for everything M365
We are struggling to find where and how the wrong language is being used for various parts of the M365 platform. We have Swedish set as default, but still English is used for a number of places which often are only realized as a consequence by a user. For example, in Viva Engage language is set to Swedish, and for the SharePoint as well. But: When a new user logs on VE is in English While the SharePoint web part is in Swedish, the link text have for some time ended with "- Home" (English) instead of as it was when we started 2+ years ago " - Startsida" (Swedish) Then when creating a VE group Event (Teams-meeting) default language is also English Tracking down what and where is making the wrong language being used is hard. I would be very grateful if pointed to a resource that give an as complete as possible overview of everything in M365 that we need to look over for making sure that the correct language is default everywhere it should be.
