MC1269241 - Can't turn off antropic for agentmode
Hi, I’m trying to figure out how to turn off the new feature where Anthropic is enabled by default for everyone in the EU for agent mode in excel and powerpoint, as described in the Message Center news in the title. It is not possible to press Save when you have unchecked the setting unless you also consent to the terms of use, it is greyed out. Since we want the feature turned off, we do not want to agree to any terms of use. Has anyone found a solution? This seems to be misconfigured.Entra and Microsoft 365 Could Improve License Reporting
License insights is a new feature in the Entra admin center. The Microsoft 365 admin center also shows some license insights in a dashboard card. The two views don’t line up. This isn’t very surprising because different teams generated the information, but it would sure be nice if Microsoft delivered comprehensive license reporting for Microsoft 365 tenants, including the Entra premium licenses. https://office365itpros.com/2026/04/24/license-insights/
Former short-term employee added as Billing Admin
Hi everyone, I’m hoping to get some insight into how this could have occurred and what we should review to prevent it from happening again. We are a small organization, and we recently discovered that a former employee (who only worked with us for about two weeks) was listed as a Billing Administrator in our Microsoft 365 tenant. This person is no longer with the company. Their Microsoft account has already been deleted. We are a small team with very limited admin roles assigned. We do not recall intentionally granting them billing-level permissions. We are trying to understand: How could a short-term user have been assigned the Billing Administrator role? Could this have been done automatically through another role assignment (e.g., Global Admin inheritance)? Is it possible this occurred through a CSP/partner relationship? Are there logs we should specifically review beyond standard audit logs? What are best practices to prevent this from happening again in a small tenant? We are currently reviewing: Admin role assignments Audit logs Partner relationships MFA enforcement for all admins If anyone has seen something similar or can suggest specific logs, settings, or controls we should review, I would really appreciate the guidance. Thanks in advance for your help.Transfer MS Office 365 Business ownership from MSP to own MS Business account
Hello Everybody I need to transfer my clients MS Office 365 Business from current MSP to their own MS Business account. Current MSP very bad service. So, at the end they want to manage their Emails\Licenses on MS Admin Center. What are the steps on doing this?Copilot agents are scaling faster than most organizations expected
Copilot agents are easy to pilot. Across organizations, teams are building agents to automate tasks, surface insights, and streamline everyday work. Early results are positive—and encouraging. One agent leads to another. Interest spreads. Adoption grows. Then a different question starts to surface: What happens when Copilot agents move beyond experiments and start to scale across the organization? That’s where things are getting more complicated. When success creates a new problem In early stages, conversations about Copilot agents focus on how to build, with questions centering on tools, prompts, and connectors. As usage expands, the challenge shifts away from delivery and toward coordination. Organizations see signals like: Multiple teams building agents independently Overlapping use cases with different risk profiles Unclear ownership as agents move into shared workflows Hesitation around approving the next agent These aren’t failures. They’re signs that agent usage is becoming meaningful enough to require intent, especially at an enterprise level. Why scale changes the conversation As Copilot agents move from isolated experiments to shared enterprise capability, the conversation shifts. The challenge is no longer just how to deliver agents, but how—and which—agents the organization should operate at scale. That shift introduces tradeoffs that rarely appear during pilot phases: How much autonomy should teams retain? Where does consistency start to matter? How should we support experimentation without creating fragmentation? How can leadership stay aligned as impact grows? Without a shared way to reason through these decisions, choices begin to outpace clarity. This is where many IT and business leaders pause. Not to stop innovation, but to ask a more fundamental question: What does “scaling well” actually look like for us? A CIO‑level framework for deliberate scale Organizations that recognize themselves at this inflection point will want to read Microsoft’s Accelerator article, A CIO framework for scaling Copilot agents—a CIO‑level perspective designed for when agent adoption begins to scale. The framework explores: What changes as agents move from pilots to enterprise capability How leadership decisions evolve with scale How to balance flexibility with coherence How to guide growth before friction sets in It’s framed for CIOs and senior IT leaders who are thinking beyond approving the next agent build, who are focusing now on aligning teams, expectations, and operating models at scale. 👉 Read the full framework on Microsoft 365 Accelerator Discussion What signals tell you it’s time to move from experimenting with agents to planning for scale? Where does agent growth create the most tension in your organization today? What’s the one decision you wish had been clearer earlier in your agent journey? Microsoft 365 Accelerator is where planning conversations go deeper. If your organization is moving from “can we build this?” to “how do we scale this responsibly?”, Accelerator is where you want to go next.
Lost Access to Microsoft Authenticator
Hello team, I reimage my phone, unfortunately lost Microsoft Authenticator, I dont have cloud backup enabled in my Authenticator, I try login account in Microsoft Authenticator, but still ask me Authenticator verification, and no other option (like email, SMS, or backup codes) shown, I'm register Microsoft 365 developer account, i'm only admin, could you please let me know the exact steps I need to take or if there is a support escalation route I should follow, thanks for advance.
The Admin Center offers a uniquely retro approach to licensed group management
You can see the name of licensed groups from the licensing blade, but you can’t click it or copy the name. Instead, you manually retype it elsewhere—because nothing says “modern cloud platform” quite like a 1997‑era workflow.
Unable to remove Office Store applicaitons in admin center:
Hi! Yesterday I changed the settings in the screenshot below and it worked. It showed that IT blocked access when clicking on the Add-Ins button in Word and Excel. Today it shows the list off add ins and nothing was changed in the settings. Users can install add ins again: Google shows results of an Org setting in M365 admin panel that doesn't exist anymore. Any help would be appreciated.
Finding Forwards based upon to address
I have a distribution list that is designed to send an email to every mailbox associated with my company's domain. This distribution list only contains company generated mailboxes. When I send an email to this list, I get automatic replies from 2 email addresses that are not associated with my company. The emails state that those employees have new email addresses and to update my address book. The address that I get the reply from does not disclose the employee's name. All I know is that it's from a business position like school principal or school resource officer. Yes, I can lookup the name of the current office holder, but the account is generically tied to the position rather than a specific employee. The most likely cause of this is that 2 of the email accounts in my company have forwarding turned on. How do I search my company directory to find the 2 mailboxes that are forwarding to external email addresses so I can turn off that forwarding? I've read that this can be achieved with a powershell command but have not seen anything in the way of a working script. Nor do I have the slightest knowledge to write my own script.
