"Unlock additional AI credits across M365 apps by upgrading your plan..." It didn't happen
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } I exhausted all my AI credits on Microsoft 365 Personal. I was then prompted to upgrade in order to get more AI credits. Based on that information, I upgraded to Microsoft 365 Family. However, after upgrading, I still have no AI credits available. 1. The prompt I received did not mention any specific plan needed to get more credits than I had. Simply stated that I needed to upgrade my account to get more credits (as shown here below). 2. I entered my Microsoft account and chose to upgrade. In any of the plans, the amount of AI credits included is shown. So I chose to upgrade to "365 family" 3. I did not get any credits for that as expected, and the prompt above kept showing the same. 4. The same day (Oct,10th) I contacted support to have this cleared out. They said it was a matter of account type migration for the upgrade to charge the AI credits, and I was told to wait for that to happen. If not, to come back for them to solve it. 5. I asked copilot about that, and I was told that "365 Personal" and "365 Family" have the same credits (????). So I did not get any additional credits unlocked for having done the upgrade as suggested by Microsoft. 6. Today I came back to support saying nothing happened, and I wanted to be compensated with the promised unlocked credits that I did not get, or to be refunded for the upgrade that did not produce the expected result. This might qualify the prompt as a misleading publicity teaser. 7. Support service unexpectedly told me they are not the ones to solve this complaint, and it was supposed to be solved by you here at the discussion forum. Which I found odd, but here I am asking you to solve my problem. Had I known that upgrading from Personal to Family would not provide additional AI credits I would not have upgraded. I believe the information presented to me was misleading, as I was not clearly informed that this specific upgrade would not serve the pourpose to unlock additional AI credits.
Planning a Google Workspace to Microsoft 365 Migration? What Should You Consider?
Hi everyone, Has anyone recently migrated from Google Workspace to Microsoft 365? I’m interested in knowing what challenges you faced during the migration, especially around mailbox data, calendars, contacts, user mapping, or the final cutover process. For those planning the migration, what are the key things you recommend preparing before getting started? Would like to hear your experiences and suggestions.
Microsoft Sign In Loop
I am trying to sing into Microsoft 365, but every time I do, it takes me back to the login screen. I sing in with my outlook account, but I can't reach the applications. I can sign in on the browser, but not the applications on my computer. I have tried uninstalling and reinstalling M365, but the issue still persistsM365 Business Standard renewal surprise: new subscription required!
Hi all, I wanted to share a recent experience in case it helps other Microsoft 365 admins. For many years, I have renewed several Microsoft 365 Business Standard subscriptions by purchasing annual product keys through the Microsoft eCompany Store and redeeming them in the Microsoft 365 Admin Center using the Extend end date workflow. This year, the renewal process suddenly stopped working. Symptoms When redeeming a newly purchased Microsoft 365 Business Standard key, the Admin Center displayed: "The product key you've entered can't be applied to this subscription. Instead, use this product key to add licenses to a new subscription." At first glance, this made no sense because: The existing subscription was Microsoft 365 Business Standard. The newly purchased product was also Microsoft 365 Business Standard. The purchase source was the same Microsoft eCompany Store that had been used previously. The renewal process had worked successfully for years. I initially suspected: Region mismatch Billing platform changes Subscription corruption Invalid product keys None of those turned out to be the cause. Investigation A few interesting findings: The subscription was still under MOSA (Microsoft Online Subscription Agreement). The keys were valid and recognized by Microsoft. The same behavior occurred with multiple Business Standard subscriptions. Redeeming from a US IP address vs. a non-US IP address made no difference. After multiple support escalations, Microsoft eventually confirmed that the behavior is by design. Root Cause (per Microsoft Support) Microsoft advised that although the product name is still Microsoft 365 Business Standard, the newly purchased keys belong to a different offer variant than the existing subscription. As a result: The keys are valid. The subscription is valid. However, the new keys cannot extend the existing subscription. The keys can only be used to create a new subscription. In other words, two products can both be called Microsoft 365 Business Standard while still being considered different offers internally. Workaround The Microsoft-recommended workaround was: Redeem the new product keys using Create Subscription. A new Microsoft 365 Business Standard subscription is created in the same tenant. Reassign users from the old subscription to the new one. Allow the old subscription to expire. The existing tenant, users, mailboxes, OneDrive, SharePoint, Teams, domains, etc. remain unchanged. Only the underlying subscription providing the licenses changes. Feedback The frustrating part was not the technical workaround. The issue was that there was no obvious indication prior to purchase that a Business Standard key purchased today would not be able to extend a Business Standard subscription that had historically been renewed using identical-looking keys from the same source. The eventual answer from Microsoft was reasonable, but it took over a week, multiple escalations, and considerable investigation to determine that the behavior was actually expected. Question for the community Has anyone else encountered this recently with: Microsoft 365 Business Standard eCompany Store purchases MOSA subscriptions Retail/prepaid product-key renewals I'm particularly interested in whether others have seen this offer-compatibility issue and whether future renewals of the newly created subscription behave normally. Thanks!I built a free, open-source M365 security assessment tool - looking for feedback
I work as an IT consultant, and a good chunk of my time is spent assessing Microsoft 365 environments for small and mid-sized businesses. Every engagement started the same way: connect to five different PowerShell modules, run dozens of commands across Entra ID, Exchange Online, Defender, SharePoint, and Teams, manually compare each setting against CIS benchmarks, then spend hours assembling everything into a report the client could actually read. The tools that automate this either cost thousands per year, require standing up Azure infrastructure just to run, or only cover one service area. I wanted something simpler: one command that connects, assesses, and produces a client-ready deliverable. So I built it. What M365 Assess does https://github.com/Daren9m/M365-Assess is a PowerShell-based security assessment tool that runs against a Microsoft 365 tenant and produces a comprehensive set of reports. Here is what you get from a single run: 57 automated security checks aligned to the CIS Microsoft 365 Foundations Benchmark v6.0.1, covering Entra ID, Exchange Online, Defender for Office 365, SharePoint Online, and Teams 12 compliance frameworks mapped simultaneously -- every finding is cross-referenced against NIST 800-53, NIST CSF 2.0, ISO 27001:2022, SOC 2, HIPAA, PCI DSS v4.0.1, CMMC 2.0, CISA SCuBA, and DISA STIG (plus CIS profiles for E3 L1/L2 and E5 L1/L2) 20+ CSV exports covering users, mailboxes, MFA status, admin roles, conditional access policies, mail flow rules, device compliance, and more A self-contained HTML report with an executive summary, severity badges, sortable tables, and a compliance overview dashboard -- no external dependencies, fully base64-encoded, just open it in any browser or email it directly The entire assessment is read-only. It never modifies tenant settings. Only Get-* cmdlets are used. A few things I'm proud of Real-time progress in the console. As the assessment runs, you see each check complete with live status indicators and timing. No staring at a blank terminal wondering if it hung. The HTML report is a single file. Logos, backgrounds, fonts -- everything is embedded. You can email the report as an attachment and it renders perfectly. It supports dark mode (auto-detects system preference), and all tables are sortable by clicking column headers. Compliance framework mapping. This was the feature that took the most work. The compliance overview shows coverage percentages across all 12 frameworks, with drill-down to individual controls. Each finding links back to its CIS control ID and maps to every applicable framework control. Pass/Fail detail tables. Each security check shows the CIS control reference, what was checked, what the expected value is, what the actual value is, and a clear Pass/Fail/Warning status. Findings include remediation descriptions to help prioritize fixes. Quick start If you want to try it out, it takes about 5 minutes to get running: # Install prerequisites (if you don't have them already) Install-Module Microsoft.Graph, ExchangeOnlineManagement -Scope CurrentUser Clone and run git clone https://github.com/Daren9m/M365-Assess.git cd M365-Assess .\Invoke-M365Assessment.ps1 The interactive wizard walks you through selecting assessment sections, entering your tenant ID, and choosing an authentication method (interactive browser login, certificate-based, or pre-existing connections). Results land in a timestamped folder with all CSVs and the HTML report. Requires PowerShell 7.x and runs on Windows (macOS and Linux are experimental -- I would love help testing those platforms). Cloud support M365 Assess works with: Commercial (global) tenants GCC, GCC High, and DoD environments If you work in government cloud, the tool handles the different endpoint URIs automatically. What is next This is actively maintained and I have a roadmap of improvements: More automated checks -- 140 CIS v6.0.1 controls are tracked in the registry, with 57 automated today. Expanding coverage is the top priority. Remediation commands -- PowerShell snippets and portal steps for each finding, so you can fix issues directly from the report. XLSX compliance matrix -- A spreadsheet export for audit teams who need to work in Excel. Standalone report regeneration -- Re-run the report from existing CSV data without re-assessing the tenant. I would love your feedback I have been building this for my own consulting work, but I think it could be useful to the broader community. If you try it, I would genuinely appreciate hearing: What checks should I prioritize next? Which security controls matter most in your environment? What compliance frameworks are most requested by your clients or auditors? How does the report land with non-technical stakeholders? Is the executive summary useful, or does it need work? macOS/Linux users -- does it run? What breaks? I have tested it on macOS, but not extensively. Bug reports, feature requests, and contributions are all welcome on GitHub. Repository: https://github.com/Daren9m/M365-Assess License: MIT (free for commercial and personal use) Runtime: PowerShell 7.x Thanks for reading. Happy to answer any questions in the comments.
Error office 365 e3 developer license will be deleted on XXXXX. Currently disabled
My Office 365 E3 Developer has been marked for deletion and disabled today. No earlier comms from Micrsoft or any sort of messages.It just locked our my E3 Developer license has there a not supporting it any more. I wanted to try and backup/export my mail box and no luck - the option is greyed out. My SharePoint admin center has been blocked also can't backup any of my files. I'm just helpless.What a shame Microsoft What other plans can i move to and what should i do now since Teams and mail is not working. Can I at least get a a grace period. Any resources or advice would be appreciatedNeed to Restore PST Files to Office 365 Mailboxes - What's the Best Approach
Hey everyone, I have a task coming up where I need to restore several PST files back into Office 365 mailboxes. Haven't done this before at this scale and honestly not sure where to begin. I've looked at Microsoft's native import service through Purview but I have a few concerns: Some of the PST files are quite large — not sure how well it handles that I need to restore only specific folders for some users, not the entire PST I'm worried about data consistency after the restore Would prefer something that doesn't require too many admin roles or complex setup For those who have done PST to Office 365 restores — what approach worked best for you? Any tools, tips, or things to watch out for that you wish you knew before starting?
Changing Microsoft 365 billing frequency from monthly to yearly unexpectedly increased the price
Hello everyone, I would like to raise an issue with Microsoft 365 Business Standard that I find very difficult to understand and even harder to explain to my customer. I manage two Microsoft 365 Business Standard licenses for a customer. The pricing history was as follows: Until May 2026: €23.40/month total for 2 users From June 2026: €21.66/month total for 2 users This means the annual cost at the latest monthly rate was €259.92/year On September 28, 2026, I changed only the billing frequency from monthly to yearly. During this process, I was not shown any clear warning that the actual subscription price would increase. After the change, Microsoft created a new annual subscription with: €145.56 per user/year €291.12/year for 2 users So simply changing from monthly billing to yearly billing increased the annual subscription price from the equivalent of €259.92 to €291.12. This is particularly confusing because the Microsoft website normally presents annual billing as the cheaper option. I contacted Microsoft Support today. According to the support agent: this behavior is the same worldwide the billing change cannot be reverted the agent cannot revert it it cannot be escalated to a supervisor who could revert it there is apparently no email address or written complaint channel where I can formally dispute the change What concerns me most is not only the price increase itself, but the fact that I was apparently moved to a higher price simply by changing the billing frequency, without a clear indication during the process that the subscription price itself would change. I now also have to explain to my customer why their Microsoft 365 costs suddenly increased, even though no additional licenses or services were requested. From my perspective, changing how often a subscription is billed should not silently result in a different commercial price without a very clear confirmation beforehand. Has anyone else experienced this? I would especially like to know: Is this expected Microsoft behavior? Why does changing the billing frequency trigger a new, higher price? Is there any official escalation or written complaint process for Microsoft 365 billing issues? Is there really no way to revert such a billing-frequency change shortly after it was made? I would appreciate clarification from Microsoft, because at the moment this leaves both the reseller/admin and the customer in a very poor position. Regards
DNS connections
In 2021, I bought a domain and connected it to a Microsoft 365 account at the time. Over the years, I did not renew the domain and the 365 membership. Luckily last month, the domain was still available so I bought it back. Now, I can’t connect it to my new 365 account because it is still connected with the old one. I don’t have the username so I’m stuck at the moment
