Lost Backup with Microsoft Authenticator
Hello, I lost the phone where I had set up 2FA using Microsoft Authenticator for this email address. I had previously enabled cloud backup and have now tried to restore it to a new phone by carefully following the correct backup and recovery process. However, some very valuable and critical 2FA accounts are still missing and were not restored.
Lost Backup with Authenticator App
I recently changed phones and followed Microsoft’s documented process for transferring my Authenticator accounts. Before changing devices, I enabled cloud backup and confirmed that authenticator showed a successful backup dated 21 June. I then installed the app on the new phone, selected the recovery option, and signed in using the same Microsoft account. Both phones used the same operating system, and all required cloud settings were enabled. Despite this, only two of my seven accounts were restored on the new phone. The app on my old phone then stopped working. I disabled VPNs, cleared the cache, confirmed a stable internet connection, checked notification permissions, and ensured battery optimisation was not interfering. When none of this worked, I updated the app. After the update, the remaining account data had disappeared, leaving only the same two accounts restored on the new phone. I followed the correct backup and recovery process. The app confirmed that the backup had completed successfully, yet five of seven accounts were not restored. Is there any way to recover an earlier backup or should I assume that the data I need is lost because of this useless app?
I received 2FA request but I can't identify the source
Since a couple of weeks, I've started received unwanted prompt on my phone to "confirm my identity": asking me to approve (second factor). Obviously, this isn't me and I reject those. At first, I was thinking it was just some phishing/stuffing attack, but I tried to find out how I could see those attempts and it is impossible to see "failed attempt" on the Windows Account web page or on the 2FA application. I have no clue how to investigate this, I would like to confirm what is the "source" of these attempts. Is there any way to have more extensive logs?
Microsoft Authenticator führt Wiederherstellung nicht aus
Ich möchte die App auf meinem neuen Handy weiter nutzen und habe dafür auf dem alten Gerät eine Sicherung erstellt. Wenn ich nun die App auf dem neuen Handy einrichten möchte, bekomme ich eine Fehlermeldung, daß es angeblich keine Sicherung gibt. Ich benötige die App dringend für die MFA. Kann jemand helfen?Can't access Microsoft Authenticator for business accounts
Hello. I am the tech support for a small church, where I am the admin for our MS 365 accounts, which are set up as "business accounts". I have been using Microsoft Authenticator for MFA for years. Recently I switched to a new phone and installed Microsoft Authenticator. All of my personal Authenticator accounts transferred over just fine, but all of the church's business accounts say "Scan the QR Code provided by your organization to finish recovering this account". The thing is, I am the "organization" and I don't know how to generate any QR code to recover the accounts. It was suggested that I could do something about this by logging into my Microsoft 365 administrator account, but when I try to log into my admin account, the only MFA option is "enter the code from Microsoft Authenticator". It's not offering a text or alternate email, only Microsoft Authenticator, which is what I'm locked out of. So I'm stuck in a loop. I opened a ticket with Microsoft Support nine days ago. I have received one phone call since then. The support person insisted that they needed to talk to the account's "alternate administrator", which I set up as my pastor, who is pretty computer savvy but not a deep IT person. They tried to call him one time, but he was not available to answer right then. There has been no communication since then. I'm hoping someone in this group can help me figure this out.Web-signin 3rd party IDP not working
We have a working Entra ID SAML federation to a third-party IdP that uses FIDO2/WebAuthn (IdP as Relying Party) for browser sign-in, and we are trying to use the same federation through Windows Web sign-in on an Entra-joined Windows 11 device — but the IdP page loads blank in the WebView and Microsoft-Windows-WebAuthN/Operational records zero events, while the same security key works fine for FIDO2 sign-in with login.microsoft.com as RP on the same device. Questions: - Is WebAuthn brokering to third-party Relying Parties inside the Web sign-in WebView supported? - If not, is it on the roadmap? - What is the supported architectural path for delivering passwordless Windows sign-in using a federated IdP's own FIDO2/WebAuthn credentials, given Graph API passkey provisioning is Beta-only?How Do I Target the Azure VPN Client in a Conditional Access Policy?
I am using the Azure VPN Client to connect users to an Azure VPN Gateway using their Entra ID credentials to authenticate. I want to target this application with a CA policy that requires MFA every time it connects. The problem is that I don't see the applications in my Enterprise Apps and all of my searching says that it won't appear because it was "pre-certified" by Microsoft. In the Gateway setup I used the Audience GUID of c632b3df-fb67-4d84-bdcf-b95ad541b5c8. And this is working as expected. The only solution that I have found for targeting the Azure VPN Client app is to create a Service Principal using that Audience GUID. This seems like a bit of a hack, so I am posting here to see if there are any other methods that I am missing to target this app when it doesn't appear in my Enterprise Apps list.Outlook 2016 blank MFA screen for some users
I have a Conditional Access rule so that when someone connects from outside a trusted IP it requires MFA, I have a few users that get the "Requires password" message come up, they get a window and type in their username and click next, then the window disappears without prompting for MFA and it's back to where they were. Same thing if they go to File->Accounts if they are signed out and try to sign in they get asked for Email and then it just closes and they are still signed out. It's not for all users and everyone is using the same Office 365/2016 installation, monthly channel 1903, we use ADFS
Config Question: Microsoft 365, Microsoft Authenticator, Mac Mail Users
Hello All, We are currently using Microsoft 365 which is "hosted" or "federated" through GoDaddy. I want to pilot Microsoft Authenticator, so that we can have either MFA, SSO, or a combo of both. I'm running into a possible issue when I enable MFA for myself, as an enduser. We run TEAMS, and I only get asked to re-login into Teams to authenticate, which does work. However, if Mac Mail running as a client on the endpoint machine, should I assume that MFA will not work, since it is always communicating to the "hosted/federated" backend? That it never disconnects the connection? If there is something I should do differently with the config, I'd appreciate the guidance here.Login Catch-22: locked out of Work account due to MFA mismatch.
"I am the owner of the domain mydomain.be, registered at one.com. I have a Microsoft 365 Business Premium subscription. I am locked out of my work/school tenant admin account (mailto:email address removed for privacy reasons) due to an MFA issue — the Microsoft Authenticator is configured but not delivering push notifications, and the TOTP code length does not match what the login screen expects. I cannot access the admin center. I need to recover Global Admin access to my flavo.be tenant so I can manage users and licenses. I can prove domain ownership via DNS if required.
