Broken Account Recovery (discontinued product)
Hello everyone, We have the MSFT Office Family plan which has the now discontinued custom domain support that used to be an option as a "Premium" feature. Back in August we upgraded the phone of one of the account members on the family plan and lost connection to their MS Office account with the only device that was accessing to the account (the phone with access was reset as part of the upgrade/trade in process). I have tried the account recovery form and it simply doesn't work. I have tried to explain to MSFT support that the tool is broken but can't get anywhere. For the account in question we have an Outlook email client (with non working password) that has a cache of all of the email until loss of access occurred. So when I do the account recovery form, I have name, DOB, region, past passwords and data for all fields including sent email Id's and send subjects, But every time the MSFT recovery mechanism says "Unfortunately, we have determined that the information provided was not sufficient...". WTF. Every time I contact MSFT support I get the same answer, an explanation of the point system used to reset the the account. Same steps to recover....based on this, the recovery should work...yet it doesn't. I have tried somewhere 50+ attempts now over the last 9 months. I even have a contact who is VP level at MSFT who sponsored a support ticket internally but that just ended up with the support person sending me a link to the account recovery form and closed the ticket without looking in the details of the ticket. I can't modify / add a new account as MSFT has as a discontinued product no longer allow members to add/change id's. So I'm locked at the current user set. I have created another email address by saving the cached data to OLM file and importing via the Outlook client but that doesn't restore use of the @mydomain.com for that person. I even retained a lawyer who send a demand to MSFT legal...but the email address didn't go anywhere so at the point of needing to do this on headed paper/send via snail mail. Does anyone have any idea how to get through to MSFT explain the recovery tool is broken? I assume there are so few accounts using custom domains pin family plans that they simply don't test this recovery path. At this point without some internal guidance is a) lawyer and force a demand for password reset b) give up, ditch all of the users using the custom domain, configure an alias for all of the accounts and then change my MX record to a company doing email forwarding and then forward to the new/old legacy accounts (i.e. the ones with the mailto:email address removed for privacy reasons).
Config Question: Microsoft 365, Microsoft Authenticator, Mac Mail Users
Hello All, We are currently using Microsoft 365 which is "hosted" or "federated" through GoDaddy. I want to pilot Microsoft Authenticator, so that we can have either MFA, SSO, or a combo of both. I'm running into a possible issue when I enable MFA for myself, as an enduser. We run TEAMS, and I only get asked to re-login into Teams to authenticate, which does work. However, if Mac Mail running as a client on the endpoint machine, should I assume that MFA will not work, since it is always communicating to the "hosted/federated" backend? That it never disconnects the connection? If there is something I should do differently with the config, I'd appreciate the guidance here.
Hotmail to Outlook Migration Broke My Account
A year or two ago, I updated my Microsoft account to try and migrate from hotmail.com to @outlook.com. Since then, my Microsoft account is broken. I log in with my @outlook.com email, but account.microsoft.com displays my hotmail.com email everywhere. Mobile apps will not stay logged in properly and kick me out after a day. On my account info page my @outlook.com email isn't even listed and hotmail.com is listed as primary, but only logging in with @outlook works. I'm pretty sure when I originally tried to migrate my account some exception wasn't handled properly part way through the process and my account is in some sort of database limbo. Is there anyone at Microsoft here that can help with this? Also, sorry if this isn't the right place to post this, but a call with Microsoft support pointed me here and there doesn't seem to be a "Microsoft Account Support" hub or space on this platform. If anyone knows of a better location feel free to suggest that as well. Thanks!Microsoft Feedback Portal account is not working
I changed my Microsoft password a year ago, and it updated everywhere other than the Feedback Portal. As a result, I get an error when I try to login, or do anything on the page. Microsoft account support's suggestion was to login to the Feedback Portal which is insane given I'm having issues accessing it. How can I get this issue resolved? I've got three separate support tickets now and they keep asking me to wait 24 hours to get the issue resolved. Can someone from the Feedback Portal team please contact me to resolve this?" This is what Microsoft Support have said: "understand your frustration, and yes—this is an account‑related issue because the Feedback Portal is still tied to your old alias, which causes login conflicts and forces you out. Your Microsoft account itself signs in correctly, but the Feedback Portal is pulling outdated identity data that you cannot update on your own. Since you cannot access the Portal to submit feedback, directing you back there is not a workable solution. What you need is for Support to escalate this to the internal Identity/Feedback Platform engineering team so they can manually correct the outdated alias mapping on the backend. In this situation, the Feedback Portal and Tech Community teams are the ones who manage and maintain that specific platform. Because the issue appears on the Feedback Portal side—even though your Microsoft account is working normally—only their dedicated team can make the necessary corrections on their end. That’s why we are guiding you to connect with them through the links provided: https://techcommunity.microsoft.com/ or https://feedbackportal.microsoft.com/feedback. They will be able to review the portal‑specific account data and assist you further. I understand why this is frustrating. Since you’re unable to stay signed in to the Feedback Portal, I completely see why posting there isn’t possible for you. However, I do need to be transparent: I’m not able to escalate this issue directly to the Feedback Portal team, as they don’t provide internal escalation channels for us and only accept requests through their own platform. "Hacked Live account
Hello, On of our customers accounts was hacked. This is a Live account linked to his own emailadres (not hotmail) from his Internet Provider. A few weeks ago someone gained access to this account. They changed the recovery email address and the phone number. The customer has a paid Office 36 family account, which is paid for with his MasterCard and he can provide the invoice from the last years.. We tried the account recovery Form multiple times, opened a case with CDOC Case Management. We simply got the reply that they could not do anything but to suspend the account. I Think this is crazy, is there no solution to this ? Thanks,Can't Login to Authenticator App
I am unable to login to my Microsoft 365 Business account, because I'm unable to login to my Authenticator App. I am also the only administrator on my business account, so no one in my organization can help me. Microsoft online support and phone support just keep sending me in circles. The only way I see to create a support ticket is to login, but my issue is that I can't login. Help, please!
My hotmail account is blocked by Microsoft
My Hotmail account has been blocked by Microsoft due to “unusual activity,” and I urgently need help. I’ve attempted recovery multiple times, but the phone verification system is not working and all my requests keep getting rejected with the reason "that information I provided was not sufficient enough". I also have an active Microsoft 365 subscription tied to this email, and I can no longer access any of my Office 365 services. This issue needs immediate resolution.Profile photo component adds unwanted overlay
Component https://myaccount.microsoft.com Run command: ms-settings:yourinfo Environment Profile picture uploaded through https://myaccount.microsoft.com Profile picture uploaded through Run command (WIN+R): ms-settings:yourinfo Retrieved via Microsoft Graph SDK / Graph REST API endpoint /v1.0/me/photos/$value Steps to Reproduce Go to https://myaccount.microsoft.com. Upload a new profile picture (no presence, badge, or branding requested). Retrieve the profile picture using Microsoft Graph endpoint: GET https://graph.microsoft.com/v1.0/me/photos/$value Render the image in the client application. Expected Result The raw profile photo is shown exactly as stored—no overlays, rings, badges, or branding. Actual Result The component renders an overlay (e.g., presence badge/ring/branding) on top of the photo, altering the image. Impact Users see altered profile photos, leading to inconsistencies with expectations. Breaks brand/UX design guidelines that rely on unmodified profile images. Severity Medium–High (affects identity consistency across apps using Graph). Notes This happens even though no overlay option was requested in either the upload or retrieval flow. Alternative: Steps to Reproduce and working as expected Run command (WIN+R): ms-settings:yourinfo Upload a new profile picture (no presence, badge, or branding requested). Retrieve the profile picture using Microsoft Graph endpoint: GET https://graph.microsoft.com/v1.0/me/photos/$value Render the image in the client application. Expected Result The raw profile photo is shown exactly as stored—no overlays, rings, badges, or branding. Actual Result The raw profile photo is shown exactly as stored—no overlays, rings, badges, or branding.
Old Microsoft Office 2010 (Unknown version) license
Hello everybody, I've been having an annoying activation problem with my old Microsoft Office 2010 license because of a number of reasons. In order to provide relevant details of my case, I've made a list of peculiar characteristics of this device and this Office 2010 license bought long ago and installed in a corporate CPU now under maintenance. Original Microsoft Office 2010 (Unknown version) license provided in a DVD case was bought in 2011 or 2012 for corporate purposes, purchase not performed by me. The software was originally installed in my corporate CPU, but the case with original intallation DVD was lost over the years after several administrative changes Serial product number was carefully kept by me in an anticipation of the possibility this DVD could be lost, which came true over the years. CPU is monitored in a corporate environment and has a specific Microsoft Windows 10 license unknown by me, which DOES NOT INCLUDE Microfost Office, though. This CPU is an Intel i3 with 16 Gb of RAM memory on a 64-based Windows 10 Home Single Language OS, version 22H2. Microsoft no longer provides support for Office versions older than 2013, therefore preventing me from finding a solution in Microsoft documentation and automated Microsoft Internet tutorials/assistants. I've risked downloading and installing a non-official Microsoft Office 2010 on this CPU from a third-party website with no relationship to Microsoft because of its absence from Microsoft official sources with good results. Activation fails continuously, though, even when I copy and paste the correct serial Microsoft Office 2010 serial number I have in my backups. I have a strong suspicion this has to do with the wrong software version (Home & Student X Pro), but I am not entirely sure of it. Product number error code is 0x8007232B My corporate environment does not provide Microsoft Office to all of its computers because of budgetary constraints and the availability of alternative freeware. Moreover, they are located in an institution completely separated from where I work, because the Windows 10 version I currently use is registered with the local regional Government under an institutional corporate e-mail completely apart from this centralized IT facility. This organization is called PRODESP (https://www.prodesp.sp.gov.br), which in turn is understaffed and deals with all kinds of issues, with a particular focus dedicated to financial issues, because of the countless employees the Government of Sao Paulo State (Brazil, South America) possesses accross the entire State. Recently I tried some alternative Office suites but neither option I tried had an advanced "Find and Replace" tool which only Microsoft Office has, which made me even more strongly attached to my user experience with Microsoft Office 2010 and this is why I would like to continue using it despite this license being now almost 15 years old, and its broad operational compatibility with the current Microsoft Office 365 version, particularly with regards to file formats, recorded MACROs and many other aspects not of interest and neither discussed here. An illustrative screenshot with my problem shown on it is provided below here too. Any help from whoever is able to help me solve this problem would be greatly appreciated, particularly if provided by a Microsoft representative. Thank you.
