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Mayhemvenom's avatar
Mayhemvenom
Occasional Reader
Nov 11, 2025

Restore Authentication App do not work

Hi.

I have had a problem with the Microsoft Authenticator and have deleted it from my Android Smartphone.

Then I have installed it again and tried a recovery. But that is not working.

Then I would start from scratch and I have login with my Microsoft account and tried to activate "Cloud-Backup". But I get also an error message. What can I do. Thanks for your help.

 

What I have tried:

  • change WiFi to 5G
  • deinstalled Authenticator App several times
  • delete cache
Authenticator app

1 Reply

  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Nov 12, 2025

    Microsoft Authenticator recovery only works if you had Cloud Backup enabled before deleting the app. If backup was not set up, recovery won’t work. The error you are seeing when trying to enable backup usually comes from account sync issues, time/date mismatches, or Android restrictions. The fix is to check your Microsoft Account security settings, ensure the app has proper permissions, and re-add accounts manually if backup was not active.

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