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Case 2512040040001886 - Cannot Access Account
Since the 4th of December we have been patiently waiting on MS Tech support to assist on resolving our Case with no success endless calls and endless promises with no luck. How do you proceed in using Microsoft for a Business if they don't deliver on the support. My business is taking the brunt of it. I suppose another call holding for hours and another Support person promise a solution. No other methods to log complaints as you cannot log into your Account Portal.Journey to Passwordless Authentication Might Include Some Bumps
Microsoft recommends passwordless authentication to help secure Microsoft 365 tenants. The latest is synced passkeys, something that apparently leads to “syncability,” whatever that might mean. In any case, after some struggles, I managed to enable synched passkeys for my iPhone and then started to consider how to remediate user accounts that are flagged with a high-risk (compromised) status when they can’t simply update their password. https://office365itpros.com/2025/12/04/passwordless-authentication/Entra ID’s Keep Me Signed In Feature – Good or Bad?
The Entra ID Keep Me Signed In (KMSI) feature creates persistent authentication cookies to allow users to avoid sign-ins during browser sessions. Is this a good or bad thing and should Microsoft 365 tenants enable or disable KMSI. I think KMSI is fine in certain conditions and explain my logic in this article. Feel free to disagree! https://office365itpros.com/2025/09/17/kmsi-good-or-bad/
Profile photo component adds unwanted overlay
Component https://myaccount.microsoft.com Run command: ms-settings:yourinfo Environment Profile picture uploaded through https://myaccount.microsoft.com Profile picture uploaded through Run command (WIN+R): ms-settings:yourinfo Retrieved via Microsoft Graph SDK / Graph REST API endpoint /v1.0/me/photos/$value Steps to Reproduce Go to https://myaccount.microsoft.com. Upload a new profile picture (no presence, badge, or branding requested). Retrieve the profile picture using Microsoft Graph endpoint: GET https://graph.microsoft.com/v1.0/me/photos/$value Render the image in the client application. Expected Result The raw profile photo is shown exactly as stored—no overlays, rings, badges, or branding. Actual Result The component renders an overlay (e.g., presence badge/ring/branding) on top of the photo, altering the image. Impact Users see altered profile photos, leading to inconsistencies with expectations. Breaks brand/UX design guidelines that rely on unmodified profile images. Severity Medium–High (affects identity consistency across apps using Graph). Notes This happens even though no overlay option was requested in either the upload or retrieval flow. Alternative: Steps to Reproduce and working as expected Run command (WIN+R): ms-settings:yourinfo Upload a new profile picture (no presence, badge, or branding requested). Retrieve the profile picture using Microsoft Graph endpoint: GET https://graph.microsoft.com/v1.0/me/photos/$value Render the image in the client application. Expected Result The raw profile photo is shown exactly as stored—no overlays, rings, badges, or branding. Actual Result The raw profile photo is shown exactly as stored—no overlays, rings, badges, or branding.
Support tickets unresolved after 11 months; escalation requests ignored; stuck in a feedback loop
Hello, We have been unable to update O365 applications for close to a year now. When we update the applications, our end-users are unable to authenticate and receive 1001 errors. We have had a support ticket open now for 11 months. We are stuck in a loop where support asks us to demonstrate the issue. I can consistently reproduce this issue. This is a cry for help. Thanks to anyone who has any suggestions.
SCIM - Provision null values
Hoping to get some more official feedback regarding Entra's in-ability to provision null values, mainly outbound provisioning. The SCIM standard caters for this use case, so what is Microsoft's reluctance on this functionality? If it's the concern of breaking functionality, surely it can be an 'opt-in' setting like the bulk delete setting? I know some good conversation has taken place here: https://learn.microsoft.com/en-us/answers/questions/223936/sending-an-empty-value-with-user-provisioning-(sci
Fallas AUTHENTICATOR
Tengo un problema enorme y es que no puedo iniciar sesión en mi cuenta de Outlook la cual tengo relacionada a Authenticator, me dice que me va a llegar un código y nunca me llega doy para ingresar el código manual y al ingresar el que me arroja en la app me dice que el código es erróneo, y no puedo montar un ticket porque para ello necesitaría iniciar sesión en la cuenta, y hablando con los soportes de chat no me dan una solución, soy de Colombia alguien me puede ayudar.
Problem z zalogowaniem się no nowym telefonie z maila firmowego
Dzień dobry , Mam problem , ponieważ wymieniłem swojego starego Iphona na nowszy model , i po przeniesieniu wszystkich danych na nowy telefon , ze starego Iphona usunąłem wszystkie dane i wyzerowałem go, jednak gdy chciałem zalogować się na nowym telefonie do aplikacji mailowej Outlook wyskoczyła mi informacja o zatwierdzeniu żądania logowania z numer "33". Nie mam możliwości potwierdzić tego numeru na starym telefonie ponieważ na starym telefonie już nic nie ma. Proszę o odpowiedź co w tej sytuacji mam zrobić ? P.S Próbowałem przez aplikacje Authenticator , logując się do aplikacji swoim prywatnym mailem i po zalogowaniu chciałem dodać konto służbowe jednak po raz kolejny wyskakuje informacja odnoście potwierdzenia logowania na urządeniu przenośnym ...How to exclude Forms from Conditional Access Policy blocking Exchange in browser on mobile?
MAM for mobile makes only sense when EXO gets blocked in the mobile browser. But then Forms gets blocked too. Forms service doesn’t have a dedicated mobile app. So, how to exclude Forms by blocking EXO with Conditional Access in the browser on mobile? Anyone / anything?Windows Hello for Business Configuration Issue with multiple Devices
Hello everyone, We are currently facing an issue with our Windows Hello for Business configuration for Multiple Users/Devices, and I'd like to seek your assistance and insights on this matter. We've implemented Windows Hello for Business through Group Policy (User Configuration) and deployed it within our User Organizational Unit (OU). Initially, everything seemed to be working seamlessly. Users were able to log in to their devices, set up Windows Hello for Business, and use it without any problems. However, a problem arises when the same user attempts to log in from another device. Ideally, we expect the same behavior, where the user gets the Windows Hello configuration, successfully sets up their PIN, and can use it for subsequent logins. However, after a reboot, the user is prompted to log in with their password only, and the Windows Hello Sign-in option does not appear. What's even more concerning is that this issue has now started affecting the user's ability to log in with a PIN on their initial device as well. We would greatly appreciate your insights and suggestions on how to troubleshoot and resolve this issue. If anyone has encountered a similar situation or has any guidance on resolving Windows Hello for Business configuration problems, please share your expertise. Thank you in advance for your assistance. Best regards, Rashad Bakirov
