Support tickets unresolved after 11 months; escalation requests ignored; stuck in a feedback loop

Hello,

We have been unable to update O365 applications for close to a year now.

When we update the applications, our end-users are unable to authenticate and receive 1001 errors.

We have had a support ticket open now for 11 months. We are stuck in a loop where support asks us to demonstrate the issue. I can consistently reproduce this issue.

This is a cry for help.

Thanks to anyone who has any suggestions.