The support channels are failing miserably
I own a company and registered for a work account 2 years ago. We haven't purchased any Microsoft products yet, and I got logged out of authenticator. We're in a vicious cycle where logging in requires authenticator and authenticator requires authenticator. I called technical support Monday and was told to sign up for new account to log a ticket. Mid-way through the call the agent said his shift ended in 2 minutes and he would call me back Tuesday. He never called back. I followed up and waited on hold for the data and privacy department for 45 minutes 3 times, and each time the call dropped. I tried using the support agent and it won't help me, because it says I'm not the global admin on any of my accounts (this makes no sense). Are there any channels for escalating this? We would like to buy Microsoft 365 for our business, but now I am terrified of doing this, because it seems like there is no way to get technical support.
Lost trying to activate Office Professional 2021 on machine Frankensteined from an old one
We had a terrible old PC that was running Office Pro 21 with valid key.~ I was given an nicer PC which was effectively a shell with two blank drives and a better spec. I placed the C from the old PC into a newer build and did a fresh Windows install and the Old C became a slave drive but was not wiped. I thought I would be able to install Windows Pro again on the new drive as it was a valid code but it seems not. Perhaps it's for one device only. The Old C became the E and is still accessible but I can't use and access the Office Suite and activation states that the code has already been used or is invalid. I don't know how to approach this. The original code was valid, can the code only be used on one device? I'm not sure how to resolve this. I would really appreciate some advice about how to approach this as the website doesn't really provide the answer. Please do ask if you have require any more info and thanks in advance for any help.
Hacked Microsoft Account Recovery with Semi Access
I'm at a complete loss and it is infuriatingly ridiculous. I am entirely unable to get a hold of a human being at Microsoft and am being turned down by automated responses nonstop. So here's what's happening: My Microsoft account has been hijacked (obviously not this one) for its valuable Minecraft account and has now been sold. I am logged into my account via my PC, have full access of the main email address, but I have been locked out of my account using the alias email. Whenever I want to log in to my account, it wants to instead send a code to an email address I do not own and can't access. I have tried the Sign-In Helper, the Recovery Form, the hotline, the support email without any result, let alone a non-automated response. I sadly don't have the Recovery Code of my 15 year old-ish account. Since I still have full access of my email address I get updates of security info being changed and what not. Last month a stranger sent me screenshots of someone trying to sell my Minecraft account, for which I myself have received multiple buying offers, and voila yesterday I received notification of my alias mail address changing followed by Minecraft server apps being added to my Microsoft account. While I had already given up retrieving my account, whenever I get notifications my heart sinks a new while some hope sparks up again. Do you people have any idea of what I could do? I don't even rule out legal actions at this point. While I do of course have the email address of the hijacker and the buyer, I fear that contacting them results in me being locked out permanently. I'm just begging to catch the attention of anyone involved with Microsoft. This being walled out with automated responses is killing me.Sketchy behaviour from Microsoft on MFA - what gives?
Recently, Microsoft has overwritten our Authentication Method Registration campaign settings, from 'Disabled' to 'Microsoft Managed' for dozens of tenants. Thanks guys. That's not super sketchy at all. /s This was ostensibly done for the Retiring of Voice and SMS based MFA or, as the article puts it 'To help enterprises adopt AI at scale,'.... what? Not because they're garbage MFA methods? But so Microsoft can market-capture MFA? Regardless of that bizarre statement, this article is sub par - like most Microsoft 'help' docs, it appears to have been written by someone in Marketing, with no technical experience. My chief concern is that the term 'OTP' doesn't appear ANYWHERE in here. So, for us and our customers - who block Voice/SMS already - this is alarming. Microsoft's Passkey flow is confusing af to people - and since it includes SYNCED passkeys by default, it faces the same risks as OTP. We specifically HAVEN'T rolled out passkeys because everytime we do, people get confused and frustrated - because they'll have 3-4 different things pop-up, offering to take a sync'd passkey. Really concerned with my 'do not allow microsoft to manage' setting, being explicitly set to 'Microsoft managed', and whatever decisions they're NOT publicly addressing at this point. We've spent years teaching people to use Microsoft Authenticator and password vault-based OTP. Now, Microsoft is pushing everyone to keep using those same tools, but to go through the mess that is the passkey setup interface?
Aucun accès au compte administrateur général, authentification MFA hors service
Bonjour, C'est un SOS que j'écris ici : je suis administratrice générale et la seule personne de ce compte Microsoft 365. Depuis un changement de téléphone, l'authentification MFA ne fonctionne plus : j'ai supprimé mon compte Microsoft dans l'application Authenticator sur mon ancien téléphone, puis ai téléchargé l'app sur mon nouveau. Impossible de m'enregistrer sur mon nouveau téléphone ni de retrouver l’authentification sur l'ancien : cela crée une boucle infinie de demande de code Authenticator auquel je n'ai plus accès. Aujourd'hui je n'ai plus du tout accès à mon compte : j'ai dû me connecter ici avec mon adresse personnelle pour accéder au forum. Microsoft est mon outil de travail, principalement pour l'usage de Copilot Pro, car je suis formatrice à Copilot Pro (et donc, promotrice des services Microsoft !!) J'ai tenté plusieurs fois d'appeler le service téléphonique, c'est une IA qui décroche, or son niveau de qualité de service client est déplorable, je ne m'étendrais pas ici, mais c'est une honte pour Microsoft d'un point de vue expérience utilisateur et IA... Mon ticket est existant mais je n'ai eu aucun retour, pas même le mail promis par l'IA téléphonique, qui devait sur l'adresse de secours fournie pendant le 1er échange téléphonique. En bref, je tourne en rond et n'ai aucun recours, donc je sollicite ici s'il vous plaît, s'il vous plaît, le modérateur du forum qui pourrait faire remonter mon ticket au service client ? Mon numéro de ticket : 2609 3014 2000 0444 Merci infinimentMicrosoft Authenticator backup not recognized by the same recovery account
My old Android phone has completely failed, so I can no longer access Microsoft Authenticator on that device. I had previously enabled Cloud Backup in Microsoft Authenticator, and I am certain that I am signing in with the same Microsoft personal account that was originally used as the recovery account. On my new Android phone, I reinstalled Microsoft Authenticator and selected “Restore from backup / Begin recovery” before adding any accounts. I then signed in with the same Microsoft personal account. However, Authenticator says that the backup is not stored under this account and asks me to try another personal Microsoft account. I am certain that this is the correct recovery account. Both the old phone and the new phone are Android devices, so this is not a cross-platform restore issue. I would like to know: Could this be a problem with the association between the cloud backup and the recovery account? Is there any way for the Microsoft Authenticator team to verify whether a backup still exists? Is there any supported way to recover the original backup instead of manually resetting and re-enrolling every third-party 2FA account? My old device is completely inaccessible, so I cannot open Authenticator there or create a new backup. Any guidance from the Microsoft Authenticator or Identity team would be appreciated.Trapped in an Authenticator Loop
Dear Community, please help! I am trapped in an Authenticator Loop. I've got a microsoft workplace account, but if I want to log in, I have to type in a code from the microsoft authenticator app. I downloaded the app, but in order to use it, I have to log into my account and in order to do so, I also have to type in a code from the authenticator app, which I don't get, because to get the code I would have to log into the authenticator app, what I would need a code for... No matter which link I click, I can't open anything before I enter the code, which I can't get. I am using teams on mac, either on a firefox browser or on the desktop app and the authenticator on an Iphone. Please don't just tell me "don't use teams on a mac", this wasn't my choice. Unfortunately, my emplyer's IT support also is chronically unavailable. So is here anyone who could help me? I've already gone through the usual deleting the app, using another browser etc. options. Best Lukas
Minha conta Microsoft foi comprometida e o e-mail original deixou de ser reconhecido
Olá, preciso de ajuda para recuperar minha conta Microsoft. Minha conta originalmente usava o endereço email address removed for privacy reasons. Recentemente perdi o acesso e, quando tento entrar ou usar o formulário de recuperação com esse endereço, aparece a mensagem de que “a conta Microsoft inserida não existe”. Acredito que o endereço de e-mail e as informações de segurança da conta tenham sido alterados sem minha autorização. O endereço email address removed for privacy reasons ainda aparece no meu Microsoft Authenticator. Ainda tenho o Authenticator associado à conta antiga, mas o código de verificação não é aceito. Durante uma tentativa de recuperação apareceu o endereço email address removed for privacy reasons, que não reconheço. A conta também ainda aparece associada ao meu perfil de administrador do Windows e ainda consigo acessar minha conta do Minecraft pelo site. Já tentei o Assistente de Entrada e o formulário de recuperação, mas o endereço original não é mais reconhecido. Gostaria de saber qual é o procedimento correto para recuperar a conta ou entrar em contato com o suporte responsável por contas Microsoft comprometidas. Obrigado pela ajuda!
Microsoft Account connected apps management
Why is there no visible “Connected apps” management page in Microsoft Account? I noticed that third-party applications connected to a personal Microsoft account can be managed at: https://account.live.com/consent/Manage However, I cannot find any obvious navigation path to this page from the main Microsoft Account portal: https://account.microsoft.com/ The main account portal provides sections such as Security, Privacy, Devices, Subscriptions, and Your info, but there does not appear to be a visible “Connected apps”, “Apps and services”, or “App permissions” entry. I only discovered the consent management page after receiving a Microsoft security notification that a new application had been granted access to my Microsoft account. The “Manage your apps” button in that email links to the older account.live.com consent page. This creates two usability and security concerns: Users may not know where to review or revoke third-party OAuth permissions unless they still have the original security notification email. Microsoft Account management currently uses both microsoft.com and live.com domains, which can be confusing for users trying to verify whether an account-management page is an official Microsoft page. Would it be possible to add a visible “Connected apps”, “Apps and services”, or “App permissions” entry under Security or Privacy in account.microsoft.com? This would not require redesigning the existing consent system. Even a simple link from account.microsoft.com to the existing account.live.com/consent/Manage page would make third-party permission management much easier to discover. Is there currently an official navigation path to this page that I may have missed?
[URGENT] Sole Global Admin MFA Lockout - No escalation after 7 days (Ticket #2609050040000232)
Hello, I'm dealing with a critical "Sole Global Administrator MFA Lockout" scenario for one week now, and standard ticket support is taking 24h per reply with no effective escalation so far. Ps: I had to use my personnel account to login because my business account is unavailable!! PROBLEM SUMMARY: After switching phones, the only registered MFA method (Microsoft Authenticator) became orphaned. There's no MFA backup method and no working second admin account on the tenant. As a result, I'm locked out of: - Microsoft 365 Admin Center login - Microsoft Entra Admin Center login - Corporate email and Teams access WHAT I'VE ALREADY TRIED (unsuccessfully): - Deleting the broken MFA method (error: "delete operation failed") - Enabling and generating a Temporary Access Pass (blocked - admins cannot generate a TAP for themselves, and the second admin account is also affected by the same broken MFA issue) - Checking for account lockout status (not the case) - Error received during sign-in attempts: Error Code 500121 OPEN TICKET: Ticket #2609050040000232, open for 5 days now, only generic responses received so far. REQUEST: Could someone from the Microsoft team (moderator, MVP, or any direct contact) help escalate this to the Tenant Recovery / Data Protection team? I'm available to prove tenant ownership (domain control, subscription details, billing information). Any guidance on how to expedite this specific type of case would be greatly appreciated. Thank you.