Broken Account Recovery (discontinued product)
Hello everyone, We have the MSFT Office Family plan which has the now discontinued custom domain support that used to be an option as a "Premium" feature. Back in August we upgraded the phone of one of the account members on the family plan and lost connection to their MS Office account with the only device that was accessing to the account (the phone with access was reset as part of the upgrade/trade in process). I have tried the account recovery form and it simply doesn't work. I have tried to explain to MSFT support that the tool is broken but can't get anywhere. For the account in question we have an Outlook email client (with non working password) that has a cache of all of the email until loss of access occurred. So when I do the account recovery form, I have name, DOB, region, past passwords and data for all fields including sent email Id's and send subjects, But every time the MSFT recovery mechanism says "Unfortunately, we have determined that the information provided was not sufficient...". WTF. Every time I contact MSFT support I get the same answer, an explanation of the point system used to reset the the account. Same steps to recover....based on this, the recovery should work...yet it doesn't. I have tried somewhere 50+ attempts now over the last 9 months. I even have a contact who is VP level at MSFT who sponsored a support ticket internally but that just ended up with the support person sending me a link to the account recovery form and closed the ticket without looking in the details of the ticket. I can't modify / add a new account as MSFT has as a discontinued product no longer allow members to add/change id's. So I'm locked at the current user set. I have created another email address by saving the cached data to OLM file and importing via the Outlook client but that doesn't restore use of the @mydomain.com for that person. I even retained a lawyer who send a demand to MSFT legal...but the email address didn't go anywhere so at the point of needing to do this on headed paper/send via snail mail. Does anyone have any idea how to get through to MSFT explain the recovery tool is broken? I assume there are so few accounts using custom domains pin family plans that they simply don't test this recovery path. At this point without some internal guidance is a) lawyer and force a demand for password reset b) give up, ditch all of the users using the custom domain, configure an alias for all of the accounts and then change my MX record to a company doing email forwarding and then forward to the new/old legacy accounts (i.e. the ones with the mailto:email address removed for privacy reasons).
Outlook 2016 blank MFA screen for some users
I have a Conditional Access rule so that when someone connects from outside a trusted IP it requires MFA, I have a few users that get the "Requires password" message come up, they get a window and type in their username and click next, then the window disappears without prompting for MFA and it's back to where they were. Same thing if they go to File->Accounts if they are signed out and try to sign in they get asked for Email and then it just closes and they are still signed out. It's not for all users and everyone is using the same Office 365/2016 installation, monthly channel 1903, we use ADFS
Frequent Account lockouts
We are having passthrough authentication setup and we see lot of errors recently with the below process Process Information: Caller Process ID: 0x8e4 Caller Process Name: C:\Program Files\Microsoft Azure AD Connect Authentication Agent\AzureADConnectAuthenticationAgentService.exe Users are getting locked out too frequently. The auditing software points to the server where AD connect is installed. I am not sure why this is happening but need your advice and suggestions please. Thank you all.
NgcSet stays NO despite working WHFB setup - RPC 0x800706ba error
Hi everyone, I need help with a Windows Hello for Business certificate trust deployment that's almost working but stuck on the final step. **What's Working:** - Manual certificate enrollment works perfectly: `certreq -enroll -user -config "MyCA.domain.local\MyCA-CA" "MyWHFBTemplate"` - TPM 2.0 is ready, enabled, and functional - All Group Policies applied correctly (computer and user) - CA server healthy, templates published **What's NOT Working:** - `dsregcmd /status` shows `NgcSet : NO` (should be YES) - `NgcSvc` (Microsoft Passport) service is stopped on client - Getting error: "RPC server is unavailable (0x800706ba)" during automatic certificate enrollment - PIN setup fails because NGC containers won't create **The Strange Part:** Manual certificate enrollment works perfectly, but automatic enrollment fails with RPC errors. Both should use the same communication path to the CA. **Environment:** - On-premises certificate trust deployment (no Azure AD) - Domain-joined Windows 11 clients - Windows Server 2019/2022 infrastructure **Questions:** 1. Should NgcSvc start automatically when WHFB policies are applied? 2. Why would manual cert enrollment work but automatic fail with RPC errors? 3. Is there a difference in how system context vs user context accesses the CA? Has anyone seen this specific combination before? Any ideas what could cause this behavior? Thanks for any help!
Hotmail to Outlook Migration Broke My Account
A year or two ago, I updated my Microsoft account to try and migrate from hotmail.com to @outlook.com. Since then, my Microsoft account is broken. I log in with my @outlook.com email, but account.microsoft.com displays my hotmail.com email everywhere. Mobile apps will not stay logged in properly and kick me out after a day. On my account info page my @outlook.com email isn't even listed and hotmail.com is listed as primary, but only logging in with @outlook works. I'm pretty sure when I originally tried to migrate my account some exception wasn't handled properly part way through the process and my account is in some sort of database limbo. Is there anyone at Microsoft here that can help with this? Also, sorry if this isn't the right place to post this, but a call with Microsoft support pointed me here and there doesn't seem to be a "Microsoft Account Support" hub or space on this platform. If anyone knows of a better location feel free to suggest that as well. Thanks!
SMS code is not sent due to blocking
Hi! Sorry, I was using a translator to write this thread. About two weeks ago, I lost access to my Microsoft account. I haven't forgotten my password, and I haven't logged in from a new device—the system simply decided something was wrong and decided to send me an SMS code to verify my identity. I currently live in Russia and have a Russian SIM card. My government has blocked receiving SMS codes from foreign companies (WhatsApp, Telegram, Microsoft, etc.). I enter the last four digits of my phone number and click "Send Code," but then it says "This feature is currently unsupported." I've submitted recovery forms numerous times, but the account is very old and some of the information has simply been lost! I was barely able to contact a live person from Xbox support, and they opened a service request for recovery. The operator handling my issue completely ignores my messages. The only response he gave was that the form I sent him by email couldn't confirm my identity. He didn't even notice that I just needed a security code for the email address I used to REGISTER the account, as I couldn't receive an SMS code due to the political situation in my country. Today, I contacted a real Microsoft employee again, and he told me to write here because engineers often respond to messages and they can send me the code by email. Please help me. This account has no material value other than a copy of Minecraft. This account is precious as a memory and something that helped me through an important period in my life. Thank you for reading this thread.Microsoft Feedback Portal account is not working
I changed my Microsoft password a year ago, and it updated everywhere other than the Feedback Portal. As a result, I get an error when I try to login, or do anything on the page. Microsoft account support's suggestion was to login to the Feedback Portal which is insane given I'm having issues accessing it. How can I get this issue resolved? I've got three separate support tickets now and they keep asking me to wait 24 hours to get the issue resolved. Can someone from the Feedback Portal team please contact me to resolve this?" This is what Microsoft Support have said: "understand your frustration, and yes—this is an account‑related issue because the Feedback Portal is still tied to your old alias, which causes login conflicts and forces you out. Your Microsoft account itself signs in correctly, but the Feedback Portal is pulling outdated identity data that you cannot update on your own. Since you cannot access the Portal to submit feedback, directing you back there is not a workable solution. What you need is for Support to escalate this to the internal Identity/Feedback Platform engineering team so they can manually correct the outdated alias mapping on the backend. In this situation, the Feedback Portal and Tech Community teams are the ones who manage and maintain that specific platform. Because the issue appears on the Feedback Portal side—even though your Microsoft account is working normally—only their dedicated team can make the necessary corrections on their end. That’s why we are guiding you to connect with them through the links provided: https://techcommunity.microsoft.com/ or https://feedbackportal.microsoft.com/feedback. They will be able to review the portal‑specific account data and assist you further. I understand why this is frustrating. Since you’re unable to stay signed in to the Feedback Portal, I completely see why posting there isn’t possible for you. However, I do need to be transparent: I’m not able to escalate this issue directly to the Feedback Portal team, as they don’t provide internal escalation channels for us and only accept requests through their own platform. "
Case 2512040040001886 - Cannot Access Account
Since the 4th of December we have been patiently waiting on MS Tech support to assist on resolving our Case with no success endless calls and endless promises with no luck. How do you proceed in using Microsoft for a Business if they don't deliver on the support. My business is taking the brunt of it. I suppose another call holding for hours and another Support person promise a solution. No other methods to log complaints as you cannot log into your Account Portal.
MFA Enabled> conditional MFA policy setup > not prompting users to authenticate
I pulled a report in Entra that shows users with no MFA authentication methods setup, but we have a conditional mfa policy setup that should enforce MFA. I have worked with a user showing on the report. Their PC is joined in entra and managed Intune. I have revoked the user session reset his MFA still the user is able to sign in to his pc with his windows hello pin or his 0365 credentials without being prompted for MFA registration authentication setup...any help