Microsoft Authenticator backup not recognized by the same recovery account
My old Android phone has completely failed, so I can no longer access Microsoft Authenticator on that device. I had previously enabled Cloud Backup in Microsoft Authenticator, and I am certain that I am signing in with the same Microsoft personal account that was originally used as the recovery account. On my new Android phone, I reinstalled Microsoft Authenticator and selected “Restore from backup / Begin recovery” before adding any accounts. I then signed in with the same Microsoft personal account. However, Authenticator says that the backup is not stored under this account and asks me to try another personal Microsoft account. I am certain that this is the correct recovery account. Both the old phone and the new phone are Android devices, so this is not a cross-platform restore issue. I would like to know: Could this be a problem with the association between the cloud backup and the recovery account? Is there any way for the Microsoft Authenticator team to verify whether a backup still exists? Is there any supported way to recover the original backup instead of manually resetting and re-enrolling every third-party 2FA account? My old device is completely inaccessible, so I cannot open Authenticator there or create a new backup. Any guidance from the Microsoft Authenticator or Identity team would be appreciated.Aucun accès au compte administrateur général, authentification MFA hors service
Bonjour, C'est un SOS que j'écris ici : je suis administratrice générale et la seule personne de ce compte Microsoft 365. Depuis un changement de téléphone, l'authentification MFA ne fonctionne plus : j'ai supprimé mon compte Microsoft dans l'application Authenticator sur mon ancien téléphone, puis ai téléchargé l'app sur mon nouveau. Impossible de m'enregistrer sur mon nouveau téléphone ni de retrouver l’authentification sur l'ancien : cela crée une boucle infinie de demande de code Authenticator auquel je n'ai plus accès. Aujourd'hui je n'ai plus du tout accès à mon compte : j'ai dû me connecter ici avec mon adresse personnelle pour accéder au forum. Microsoft est mon outil de travail, principalement pour l'usage de Copilot Pro, car je suis formatrice à Copilot Pro (et donc, promotrice des services Microsoft !!) J'ai tenté plusieurs fois d'appeler le service téléphonique, c'est une IA qui décroche, or son niveau de qualité de service client est déplorable, je ne m'étendrais pas ici, mais c'est une honte pour Microsoft d'un point de vue expérience utilisateur et IA... Mon ticket est existant mais je n'ai eu aucun retour, pas même le mail promis par l'IA téléphonique, qui devait sur l'adresse de secours fournie pendant le 1er échange téléphonique. En bref, je tourne en rond et n'ai aucun recours, donc je sollicite ici s'il vous plaît, s'il vous plaît, le modérateur du forum qui pourrait faire remonter mon ticket au service client ? Mon numéro de ticket : 2609 3014 2000 0444 Merci infiniment
Need to Restore PST Files to Office 365 Mailboxes - What's the Best Approach
Hey everyone, I have a task coming up where I need to restore several PST files back into Office 365 mailboxes. Haven't done this before at this scale and honestly not sure where to begin. I've looked at Microsoft's native import service through Purview but I have a few concerns: Some of the PST files are quite large — not sure how well it handles that I need to restore only specific folders for some users, not the entire PST I'm worried about data consistency after the restore Would prefer something that doesn't require too many admin roles or complex setup For those who have done PST to Office 365 restores — what approach worked best for you? Any tools, tips, or things to watch out for that you wish you knew before starting?
Entra ID 53003: How to identify primary authentication when Authentication Details are empty?
We are investigating repeated interactive Microsoft Entra ID sign-ins with the following pattern: - ErrorCode: 53003 (BlockedByConditionalAccess) - isInteractive: true - AppDisplayName: OfficeHome - Authentication requirement: Multifactor authentication Conditional Access correctly blocks these requests because they originate outside our trusted locations. We have already confirmed through controlled testing that the authentication flow can reach 53003 after the correct credentials are provided. Our current problem is different: We need to determine what mechanism satisfied the primary/first authentication factor for the observed 53003 events. For these events, Authentication Details are empty: - Authentication method: empty - Authentication method detail: empty - Result detail: empty Therefore, we cannot determine whether primary authentication was performed using a password, an existing token/session claim, PHS, PTA, federation, Seamless SSO, or another mechanism. Our questions are: 1. Is there any tenant-visible telemetry that can identify the primary authentication mechanism when AuthenticationDetails is empty? 2. Can fields such as AuthenticationProcessingDetails, AuthenticationProtocol, IncomingTokenType, OriginalTransferMethod, or AuthenticationMethodsUsed reliably distinguish between password validation and reuse of an existing authentication/token? 3. If additional authentication infrastructure is used: - can PTA Authentication Agent logs be correlated using RequestId or CorrelationId? - should Seamless SSO generate a corresponding Kerberos 4769 event for AZUREADSSOACC$? - should federated authentication be traceable in AD FS logs? 4. For Password Hash Synchronization, is there any tenant-visible telemetry confirming that Entra ID actually validated the password for a specific sign-in request? 5. If this information is not exposed to the tenant, can Microsoft Support retrieve backend authentication telemetry for a specific Sign-in ID / RequestId / CorrelationId and determine how primary authentication was satisfied? Our goal is not to determine why Conditional Access generated 53003 — that part is already understood. We specifically need to identify what satisfied primary authentication before the Conditional Access evaluation.
DNS connections
In 2021, I bought a domain and connected it to a Microsoft 365 account at the time. Over the years, I did not renew the domain and the 365 membership. Luckily last month, the domain was still available so I bought it back. Now, I can’t connect it to my new 365 account because it is still connected with the old one. I don’t have the username so I’m stuck at the moment
Trapped in an Authenticator Loop
Dear Community, please help! I am trapped in an Authenticator Loop. I've got a microsoft workplace account, but if I want to log in, I have to type in a code from the microsoft authenticator app. I downloaded the app, but in order to use it, I have to log into my account and in order to do so, I also have to type in a code from the authenticator app, which I don't get, because to get the code I would have to log into the authenticator app, what I would need a code for... No matter which link I click, I can't open anything before I enter the code, which I can't get. I am using teams on mac, either on a firefox browser or on the desktop app and the authenticator on an Iphone. Please don't just tell me "don't use teams on a mac", this wasn't my choice. Unfortunately, my emplyer's IT support also is chronically unavailable. So is here anyone who could help me? I've already gone through the usual deleting the app, using another browser etc. options. Best LukasEntra External ID email OTP send event requestType always set to "signIn" regardless of user action
Hi, In a recent workload, I'm assisting a client with implementation of Entra External ID for identity management and app authentication, which includes sending OTP codes with customized email templates. To accomplish this, a custom authentication extension has been created that authorizes the request and then communicates with an email service via an event-driven, loosely coupled architecture. While implementing and testing this feature together with the client, we noticed that it seems like the different modes or states in the user flows are not reflected in the requestType property in the request payload posted to the OnOtpSend auth extension configured. E.g., if a user tries to sign in but has forgotten their password and navigates to the password reset view and requests to send the OTP code to their email address to reset the password, the following payload is sent to the auth extension endpoint (the original payload below was logged with Application Insights, with identifiers below then redacted and formatted, otherwise intact): { "type": "microsoft.graph.authenticationEvent.emailOtpSend", "source": "/tenants/aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee/applications/11111111-2222-3333-4444-555555555555", "data": { "@odata.type": "microsoft.graph.onOtpSendCalloutData", "otpContext": { "identifier": "email address removed for privacy reasons", "oneTimeCode": "<REDACTED>" }, "tenantId": "aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee", "authenticationEventListenerId": "22222222-3333-4444-5555-666666666666", "customAuthenticationExtensionId": "33333333-4444-5555-6666-777777777777", "authenticationContext": { "correlationId": "44444444-5555-6666-7777-888888888888", "client": { "ip": "192.0.2.10", "locale": "en-gb", "market": "en-gb" }, "protocol": "UNDEFINED", "requestType": "signIn", "clientServicePrincipal": { "id": "55555555-6666-7777-8888-999999999999", "appId": "11111111-2222-3333-4444-555555555555", "appDisplayName": "Example Web App", "displayName": "Example Web App" }, "resourceServicePrincipal": { "id": "55555555-6666-7777-8888-999999999999", "appId": "11111111-2222-3333-4444-555555555555", "appDisplayName": "<client-app-name>-Web", "displayName": "<client-app-name>-Web" } } } } The above payload was captured using browser-based authentication (native auth is not used), with the below parameters passed (identifiers, tenant name etc. redacted, otherwise intact): https://example.ciamlogin.com/ aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee/oauth2/v2.0/authorize ?response_type=code &client_id=11111111-2222-3333-4444-555555555555 &redirect_uri=https%3A%2F%2Fexample.com%2Fsignin%2Fcallback%2F &scope=openid+profile+email &state=<REDACTED> &prompt=login &ui_locales=de-DE &mkt=de-DE &nonce=<REDACTED> &code_challenge=<REDACTED> &code_challenge_method=S256 Following having navigated to the authorize endpoint above, the issue can be reproduced by entering an email address or an existing user identity, then on the password entry view, press the “Forgot Password?” link under the password input field, and then press the button/element “Email code to <user-email>”. I have looked at using the requestType in the email OTP send event payload to determine which email template and email content are used as per client requirement, but noted that the requestType seemingly always contains the value "signIn" even if the OTP code was sent as part of a password reset operation. At first glance, it would seem like this property indicates which step in the UI the user is currently at, even though I’m not certain whether that is what the property is actually meant to represent or indicate or not. However, for the above scenario and requirement, some identifier or value indicating the action would be needed in order to tailor the email content. The alternatives to having a reliable context property in the payload to indicate user action would require more or less significant additional components and infrastructure, thus increasing the complexity of the solution. Based on its name and values, it would seem like the requestType property appears be a good candidate to carry a user action context identifier. A suitable alternative solution has been adopted currently, using a generalized OTP template, which works well, but the requirement that it would be preferable to tailor the content based on user context and intent, e.g., whether the request was triggered as part of a password reset action or for another authentication scenario, is still present, ideally via the event payload sent from Entra External ID to the auth extension. If there would be any further/follow-up questions on the above, e.g., to clarify the requirement, or further explain the reproduction steps and behaviour observed, or anything else, please tell, and I'll ensure to get back as soon as possible. Also, would someone have some input on potential other/additional ways to make the requestType include a context identifier, that would be much appreciated as well, thanks! Regards Kristoffer
Minha conta Microsoft foi comprometida e o e-mail original deixou de ser reconhecido
Olá, preciso de ajuda para recuperar minha conta Microsoft. Minha conta originalmente usava o endereço email address removed for privacy reasons. Recentemente perdi o acesso e, quando tento entrar ou usar o formulário de recuperação com esse endereço, aparece a mensagem de que “a conta Microsoft inserida não existe”. Acredito que o endereço de e-mail e as informações de segurança da conta tenham sido alterados sem minha autorização. O endereço email address removed for privacy reasons ainda aparece no meu Microsoft Authenticator. Ainda tenho o Authenticator associado à conta antiga, mas o código de verificação não é aceito. Durante uma tentativa de recuperação apareceu o endereço email address removed for privacy reasons, que não reconheço. A conta também ainda aparece associada ao meu perfil de administrador do Windows e ainda consigo acessar minha conta do Minecraft pelo site. Já tentei o Assistente de Entrada e o formulário de recuperação, mas o endereço original não é mais reconhecido. Gostaria de saber qual é o procedimento correto para recuperar a conta ou entrar em contato com o suporte responsável por contas Microsoft comprometidas. Obrigado pela ajuda!
Microsoft Account connected apps management
Why is there no visible “Connected apps” management page in Microsoft Account? I noticed that third-party applications connected to a personal Microsoft account can be managed at: https://account.live.com/consent/Manage However, I cannot find any obvious navigation path to this page from the main Microsoft Account portal: https://account.microsoft.com/ The main account portal provides sections such as Security, Privacy, Devices, Subscriptions, and Your info, but there does not appear to be a visible “Connected apps”, “Apps and services”, or “App permissions” entry. I only discovered the consent management page after receiving a Microsoft security notification that a new application had been granted access to my Microsoft account. The “Manage your apps” button in that email links to the older account.live.com consent page. This creates two usability and security concerns: Users may not know where to review or revoke third-party OAuth permissions unless they still have the original security notification email. Microsoft Account management currently uses both microsoft.com and live.com domains, which can be confusing for users trying to verify whether an account-management page is an official Microsoft page. Would it be possible to add a visible “Connected apps”, “Apps and services”, or “App permissions” entry under Security or Privacy in account.microsoft.com? This would not require redesigning the existing consent system. Even a simple link from account.microsoft.com to the existing account.live.com/consent/Manage page would make third-party permission management much easier to discover. Is there currently an official navigation path to this page that I may have missed?M365 only admin locked out MFA error 53003
I am learning this the hard way....so here it goes. Currently I am locked out of as the only admin on the tenant with error 53003. I was updating some Microsoft MFA default policy settings in Entra and mistakenly deleted the admin user from the exclusions list, and got locked out. Thankfully I have another tenant, not as big the one locked out. Initiated several support tickets for which everyone calls, and despite of subline mentioning the issue says that they have to assign this ticket to Entra. Then the ticket gets updated and noone has been assigned every since. I have initiated severity A support tickets from Azure portal but no one has called in last 24 hours to help. We area business with Business Premium licenses with over 20 users, and now completely locked out. I have looked almost everywhere online. There is no phone number that takes you to a support agent - PLEASE HELP........
