Forum Discussion
SMS code is not sent due to blocking
Hi! Sorry, I was using a translator to write this thread.
About two weeks ago, I lost access to my Microsoft account. I haven't forgotten my password, and I haven't logged in from a new device—the system simply decided something was wrong and decided to send me an SMS code to verify my identity.
I currently live in Russia and have a Russian SIM card. My government has blocked receiving SMS codes from foreign companies (WhatsApp, Telegram, Microsoft, etc.). I enter the last four digits of my phone number and click "Send Code," but then it says "This feature is currently unsupported." I've submitted recovery forms numerous times, but the account is very old and some of the information has simply been lost!
I was barely able to contact a live person from Xbox support, and they opened a service request for recovery. The operator handling my issue completely ignores my messages. The only response he gave was that the form I sent him by email couldn't confirm my identity. He didn't even notice that I just needed a security code for the email address I used to REGISTER the account, as I couldn't receive an SMS code due to the political situation in my country.
Today, I contacted a real Microsoft employee again, and he told me to write here because engineers often respond to messages and they can send me the code by email.
Please help me. This account has no material value other than a copy of Minecraft. This account is precious as a memory and something that helped me through an important period in my life.
Thank you for reading this thread.
1 Reply
Hi Philipp_Ges ,
Unfortunately, people in the community forum (including engineers or Microsoft employees who may participate here) do not have the ability to send verification codes or bypass Microsoft’s account security systems. Account recovery and identity verification can only be handled through the official Microsoft account recovery process.
Because SMS delivery to Russian numbers is currently restricted, the normal verification method cannot complete. In these cases the only supported options are:
- Use another verification method already registered on the account (for example a recovery email, Microsoft Authenticator, or another phone number if one was previously added).
- Continue using the Microsoft account recovery form and provide as much historical information as possible (old passwords, services used, approximate account creation date, Xbox gamertag, etc.).
- Work with Microsoft Support through the service request that was already opened, since they are the only team that can review recovery attempts.
Community members cannot manually send security codes or override the verification process for security reasons. Microsoft account security is intentionally strict to prevent unauthorized access, even in difficult situations like SMS restrictions.
If the account has access to an alternate email or Microsoft Authenticator that was previously configured, trying the “Try another verification method” option on the sign-in page is often the best path forward.
