Forum Discussion

crackerjam6's avatar
crackerjam6
Copper Contributor
Mar 19, 2026

Hotmail to Outlook Migration Broke My Account

A year or two ago, I updated my Microsoft account to try and migrate from hotmail.com to @outlook.com. Since then, my Microsoft account is broken. I log in with my @outlook.com email, but account.microsoft.com displays my hotmail.com email everywhere. Mobile apps will not stay logged in properly and kick me out after a day. On my account info page my @outlook.com email isn't even listed and hotmail.com is listed as primary, but only logging in with @outlook works.

I'm pretty sure when I originally tried to migrate my account some exception wasn't handled properly part way through the process and my account is in some sort of database limbo. Is there anyone at Microsoft here that can help with this?

Also, sorry if this isn't the right place to post this, but a call with Microsoft support pointed me here and there doesn't seem to be a "Microsoft Account Support" hub or space on this platform. If anyone knows of a better location feel free to suggest that as well.

Thanks!

No RepliesBe the first to reply