Escalation Inquiry: IP Logs Request for MS Account

Hello,

I am seeking advice regarding a security issue with my Microsoft account. There were unauthorized login attempts on my account between May 23 and May 25, 2025. I submitted a ticket to Microsoft Privacy / Security Incident Response (SIR) regarding IP activity logs.

My ticket was created on August 7, 2025 and escalated to the IP/SIR team on August 11, 2025.

Since then, I have sent multiple follow-ups, but no response has been received.

I also created a new ticket on September 17, 2025, but only received the automatic acknowledgment; no agent has contacted me.

I am concerned because the logs are important for verifying my account security and ensuring no unauthorized access occurred. Could anyone advise typical processing times for IP activity requests or suggest ways to escalate this issue effectively?

Thank you in advance for any guidance.