Forum Discussion
OL client in-app link for getting OL for iOS or Android not working
Hello!
Redirected to this forum from here:
https://learn.microsoft.com/en-us/answers/questions/5617563/ol-desktop-link-broken-file-get-ol-app-for-ios-and
See error description and attempt to solve it by following the link.
For some reason, Windows clients in our organization can not follow the Outlook desktop client in-app link for getting Outlook for iOS or Android.
(hybrid, no mailboxes in MS-cloud, only on prem)
The link for getting the Outlook app for iOS and Android under File when logged into Outlook app does not seem to work. Clicking on it seems to send user to the URL:
go.microsoft.com/fwlink/?LinkId=2112779
but quickly redirects and ends up with
https://w2.outlook.com/l/mobile?WT.mc_id=Backstage**Win32**All**Hyperlink**
https://learn-attachment.microsoft.com/api/attachments/cb7d456f-ac6e-4566-a4ef-ffa912500423?platform=QnAhttps://learn-attachment.microsoft.com/api/attachments/cb7d456f-ac6e-4566-a4ef-ffa912500423?platform=QnA
We haven't been able to figure out why, but since the same two different accounts mentioned in the thread above works on a private device on a private home network, is seems like something in our environment is the cause.
1 Reply
krekits krekits it’s not you, that "Get Outlook for iOS/Android" menu item just opens a Microsoft fwlink that redirects through Outlook on the web. In hybrid / on-prem-only tenants and some locked-down networks, that redirect often fails or is blocked, so you end up at a dead w2.outlook.com/l/mobile... URL.
Quick way forward:
- Ignore the in-app link and deploy/install Outlook Mobile directly from the stores:
- iOS > App Store "Microsoft Outlook"
- Android > Google Play "Microsoft Outlook"
- If you want the in-app link to work, have your network/security team allowlist these domains used in the redirect:
- go.microsoft.com (fwlink), outlook.office.com, w2.outlook.com, and outlookmobile.com.
Since it works on a home network, this strongly points to an org proxy/URL filtering rule, not Outlook itself.
Let us know if the store install works and whether allowlisting fixes the in-app link.
- Ignore the in-app link and deploy/install Outlook Mobile directly from the stores:
