Forum Discussion
OL client in-app link for getting OL for iOS or Android not working
Hello! Redirected to this forum from here: https://learn.microsoft.com/en-us/answers/questions/5617563/ol-desktop-link-broken-file-get-ol-app-for-ios-and See error description and attempt to sol...
krekits krekits it’s not you, that "Get Outlook for iOS/Android" menu item just opens a Microsoft fwlink that redirects through Outlook on the web. In hybrid / on-prem-only tenants and some locked-down networks, that redirect often fails or is blocked, so you end up at a dead w2.outlook.com/l/mobile... URL.
Quick way forward:
- Ignore the in-app link and deploy/install Outlook Mobile directly from the stores:
- iOS > App Store "Microsoft Outlook"
- Android > Google Play "Microsoft Outlook"
- If you want the in-app link to work, have your network/security team allowlist these domains used in the redirect:
- go.microsoft.com (fwlink), outlook.office.com, w2.outlook.com, and outlookmobile.com.
Since it works on a home network, this strongly points to an org proxy/URL filtering rule, not Outlook itself.
Let us know if the store install works and whether allowlisting fixes the in-app link.