"Add to Calendar" functionality in the New Outlook
When a user receives an email with a Calendar meeting attached to it, they are able to click on the dropdown in the attachment and select "Add to Calendar". This functionality is supposed to add the meeting to the calendar without opening the attachment/invite itself. However, when the user clicks on "Add to Calendar", the meeting is displayed temporarily on the Calendar and then disappears. If another calendar meeting is being "Added to Calendar", it doesn't show up at all, even temporarily. Occasionally, the second meeting is added successfully, however, the first meeting then disappears. This behaviour is reproducible using different, independent accounts and devices - personal devices, corporate devices, personal Live accounts, corp email accounts, etc. The only thing that does work is to open the attachment and use "+Add to Calendar" feature from the invite. Any ideas on what is causing this or how to address this?
Sync Issues with Tracking Meetings from Outlook to Dynamics 365
Hello, my work uses the Dynamic 365 App for Outlook to track meetings as appointments in Dynamics 365, but it has failed several times for several users (on both Mac and Windows, in Old and New Outlook and on web browsers); some meetings will fail to track immediately while in some cases, meetings that were successfully tracked will stopped working and are no longer tracked in Dynamics. In the spoiler below is a sanitized version of the diagnostic log for meetings that used to be tracked that stopped working: In the log, we have the following error message: "lastsyncerror": "ExchangeSyncGeneralCrmItemSyncError;Microsoft.Crm.Asynchronous.EmailConnector.ErrorSource.Crm:130;T:188\r\nActivityId: [Removed]\r\n>Exception : Microsoft.Crm.Asynchronous.EmailConnector.ExchangeSyncException: Failed to sync item to CRM server : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing. at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27 at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1ba at Microsoft.Xrm.Sdk.IOrganizationService.Execute(OrganizationRequest request) at Microsoft.Xrm.Sdk.WebServiceClient.WebProxyClient`1.ExecuteAction[TResult](Func`1 action) +0x15 at CrmSDKLib.OrganizationServiceWrapper.<>c__DisplayClass10_0.<Execute>b__0() in C:\\__w\\1\\s\\src\\lib\\CrmSDK\\OrganizationServiceWrapper.cs:line 13..." In Outlook, when I look at these meetings and check the app it gives the message: Recurring appointment occurrence cannot be tracked However, we have other series of recurring meetings that have been successfully tracked that does not run into the issue. Anyone has encountered this or similar issue? How do we resolve this so going forward the app can track all meetings without issue? Please let me know, thank you!
Outlook Search isue
HI All, We are having a search issue in Outlook Classic. User's unable to search from shared mailbox in outlook classic. issue started last week. is there any one know the fix for it? i have tried everything what normally suggested by Microsoft. i have created new machine for the user and issue is still there. thanks, Preyash PArekh
Encryption disappears in Outlook - Sensitivity Label not working
Hello everyone, we implemented Sensitivity Labels at our client and have iconsistent and unexpected behavior, we cannot explain. Maybe some of you can help or have ideas on whats going on: Scenario / Use Case A customer is using Sensitivity Labels to encrypt emails in Exchange Online. Label configuration: The sensitivity label applies encryption The label is scoped (published) to a Microsoft 365 group User A and User B are members of this Microsoft 365 group and therefore can apply the label User are licensed with M365 Business Premium The label is published and available to User A and User B (member of above M365 group) User C is an external recipient and not included in the label’s publishing scope Observed Behaviors Scenario 1 – Encryption Lost When Forwarded Externally User A (internal) sends an email to User B (internal) using a sensitivity label that applies encryption. User B receives the email correctly: The lock icon in Outlook is displayed, the message is encrypted as expected User B forwards the email to User C (external) User C receives the forwarded email unencrypted: No lock icon is shown, User C can read the entire conversation history, including content that was previously encrypted Scenario 2 – Encryption Disappears Within an Internal Email Conversation In addition to the external forwarding scenario, we are also observing the following behavior within an internal email thread: User A sends an encrypted email to User B using the sensitivity label. User B replies to User A: The reply remains encrypted User A replies again within the same conversation Suddenly, the encryption disappears: The lock icon is no longer shown The message and the full conversation history is no longer protected This happens without any user action to remove or change the sensitivity label. Key Observation Both scenarios occur intermittently: Sometimes encryption behaves as expected Sometimes encryption disappears “out of nowhere” The behavior is not reliably reproducible, which makes troubleshooting very difficult. Any help is appreciated!
Cannot update M365-Mac to 16.105.1?
Anyone else having an issue with this? Current Channel-Preview update (only 25-30MB per update) is failing with Outlook and Word (previously, PPT and XLS were fine). It takes forever to update ... then fails. Note that another computer which previously (early last week?) was fine. "Solution" is changing to beta channel (which comes with risk) to bypass and go direct to 16.106 (which updates fine/super fast; under 2 minutes). Doesn't matter internet connection and attempted to do this over a period of 4 days - tried hotel (duh), hotspot (less duh - 250-600mbps), Starlink (400+ Mbps) and home fiber (2Gbps).Outlook Not Syncing
Outlook is not syncing my emails properly. New emails are not coming, and sometimes sent emails stay in the outbox. I also get connection or server error messages. I have checked my internet connection and restarted Outlook, but the problem still continues. Please suggest how to fix this issue.
Outlook Classic for M365 - File > Encrypt > 'Encrypt-Only' option applies 'Do Not Forward' label?
I recently joined a new company and am helping support their M365 tenant and admin duties. I'm running into a very weird issue where no recipients can actually read/view the message when we encrypt emails using only 1 specific method (our organization largely uses the Outlook Classic for Microsoft 365 desktop app). If a user follows this method, for some reason the 'Do Not Forward' label is applied to the encryption, despite specifically selecting 'Encrypt-Only' - it defaults to 'Do Not Forward' every single time: New Email > File > Encrypt > Encrypt-Only Sending emails with this method gives any/all recipients a "You don't have sufficient permissions to open the mail." regardless of where they try to open the email (OWA, Outlook Classic, New Outlook) Yet, if the user tries this other method below - the proper Encrypt-Only label is applied, and any Outlook client immediately and opens/views the email as you'd expect: New Email > Options ribbon > Encrypt properly applies the Encrypt-Only label I verified IRM (Identity Rights Management) is enabled for our tenant: And encryption tests pass with flying colors: Ultimately, I'm at a loss for what's going on here and specifically where to check to fix this issue for this 1 specific encryption method. Poking around in the Purview portal, I'm having a hard time figuring out where these encryption policies/settings lie and how to get this method to stop defaulting to 'Do Not Forward' even though 'Encrypt-Only' is checked.
