Recent Discussions
Direct Bill - Suspended
Hello Today our CSP Direct account was suddenly suspended, and unfortunately we still do not know the reason. We opened a support ticket immediately and received a phone call shortly afterwards informing us that the case had been escalated to the Accounts and Enrollment team. However, since then, we have not received any further updates, nor any reply to our follow-up emails. At the moment, existing subscriptions are still being renewed automatically, which is a relief, but we are currently unable to perform any management actions on the existing subscriptions. I am becoming increasingly concerned that this may be one of the cases I have seen mentioned here by other partners. We currently manage hundreds of customers and thousands of subscriptions, all of which are now effectively without commercial management. Has anyone gone through a similar situation and can offer any advice, guidance, or suggestions on how to escalate the case and speed up the resolution process? Any help would be greatly appreciated. Thanks in advance. Daniel
How are Dynamics 365 partners handling complex legacy-to-cloud transitions today?
Hi all, I’m interested in understanding how partners are currently approaching complex ERP modernization scenarios, especially when working with long-standing legacy systems and heavily customized environments. From a partner delivery and strategy perspective: Are you seeing more clients choosing full reimplementation vs phased migration? How are you handling deeply customized legacy environments during transition to D365 Finance & SCM? What’s the biggest challenge today, technical complexity, client mindset, or cost justification? Are clients more open to cloud now, or still preferring hybrid/extended legacy setups? How are you positioning value when clients feel their current system is “good enough”? Would be great to hear real partner experiences across industries.Adding Azure into your multicloud strategy
Building a multicloud strategy? Learn why Azure plays a critical role in accelerating Marketplace success. Join WeTransact at the April 2nd Microsoft Marketplace webinar to explore how aligning Azure with your multicloud approach can help you increase deal size, unlock co-sell opportunities, and move faster using Microsoft tools, funding, and incentives. You’ll gain practical guidance on replication, modernization, and next steps to drive long-term Marketplace momentum. Learn more and attend: Why Azure belongs in your multicloud strategy - Microsoft Marketplace CommunitySecuring AI agents in the agentic era
As AI agents take on more autonomous roles across enterprise applications, security must evolve just as quickly. In this article, explore a practical security playbook for the agentic era—covering key risks, governance considerations, and foundational principles for deploying and scaling AI agents responsibly. You’ll also learn why these security considerations matter for solutions built, published, and transacted through Microsoft Marketplace, where trust, compliance, and enterprise readiness are essential. Read the full article to understand what secure AI agent adoption means for today’s enterprises—and Marketplace publishers. Securing AI agents: The enterprise security playbook for the agentic era | Microsoft Community HubThis Week on the Fabric Engineering Connection
After a two‑week pause for FABCON & SQLCON - The Microsoft Fabric & SQL Community Conferences, we’re excited to welcome partners back for our first Fabric Engineering Connection call since the conference. Welcome back—and what a great way to restart the conversation! 🙌 This week’s sessions bring partners closer to the people building Microsoft Fabric, with timely insights and takeaways straight from FabCon. 🎙 What’s on the agenda: Fabric AI‑Powered Automation for Pro‑Developers (Americas & EMEA) presented by Evelina Alroy-Brin and Hasan Abo-Shally Recap of Data Warehouse announcements from FabCon presented by Rakesh Krishnan and Tino Tereshko 🇺🇦 🌍 Session times: Americas & EMEA: Wednesday, March 25 | 8–9 AM PT APAC: Thursday, March 26 | 1–2 AM UTC / Wednesday, March 25 | 5–6 PM PT These calls are a great opportunity to reconnect after FabCon, hear directly from engineering, and dig deeper into what’s new—and what’s next—for Microsoft Fabric. 👉 Participation is open to members of the Fabric Partner Community. Join here: https://aka.ms/JoinFabricPartnerCommunityDrive partner pipeline and customer outcomes in Microsoft Marketplace with Microsoft Copilot
Microsoft partners are seeing growing demand for AI solutions—but many customers need guidance to move from curiosity to real business impact. In the March 2026 edition of the Copilot Monthly Series, learn how to help small and medium-sized businesses adopt Microsoft Copilot with confidence using a structured, repeatable approach aligned to the Microsoft Customer Engagement Methodology. This article explores how partners can position Copilot as a business solution, lead outcome-focused conversations, and uncover new services opportunities while supporting secure, governed AI adoption. Gain practical insights to build pipeline, accelerate customer value, and scale your Copilot practice across Microsoft Marketplace. Read the full article to learn how to turn AI interest into measurable customer outcomes and long-term growth with Microsoft Copilot. Copilot monetization for SMBs: Build pipeline with confidence by becoming Customer ZeroCustomer office hours: Chart your AI strategy for manufacturing with Microsoft Marketplace
Join the upcoming customer office hours session on March 25 | 9:30 AM PDT to explore how manufacturers can scale AI apps and agents across the factory floor using Microsoft Marketplace. Go beyond AI theory and dive into practical scenarios—from connecting IoT and enterprise systems to enabling analytics, digital twins, and AI agents. Learn how to make informed build, buy, or blend decisions, turn unstructured plant data into actionable insights, and move from pilot to production faster—all while balancing governance and architectural trade‑offs. Bring your questions and engage directly during this interactive session. Learn more on how to attend this webinar: Charting your AI strategy for manufacturing with Marketplace - Microsoft Marketplace CommunityTurning AI Insights into Marketplace-Ready Solutions
Want to accelerate your AI journey on Microsoft Marketplace? This blog distills key takeaways from recent Microsoft and partner webinars, giving you expert guidance on building production-ready AI apps and agents. Learn best practices for performance, deployment, and scaling—so your solutions reach more customers, faster. Don’t miss these insider insights—read the full article today: Building production‑ready AI apps and agents for Microsoft MarketplaceMicrosoft AI Partner Innovate, Brisbane, April 16 | Content now available
Hi everyone, I'm happy to share the content from the "Microsoft AI Partner Innovate" run in Brisbane on April 16. You'll find 3 files here - one for each key segment - early morning, late morning, and after lunch. Again it was so good to catchup with the partners, share learnings, gain insights and enjoy chatting about work and life. I look forward to coming back to Brisbane, the Gold Coast and other parts of Queensland in the near future to help innovate further around Microsoft 365, the Copilots, Business Applications and Azure. Regards, PhilMarketplace sales are never showing as "Won"
I was looking through the Insights page of the Partner Portal today and I came across a weird quirk of the way Marketplace sales are reported. None of our Azure Marketplace Leads (the leads & sales we get from customers buying our solutions from the Azure Marketplace) are showing up as "Won". On the https://partner.microsoft.com/en-us/dashboard/opportunities/referral/cohort, under "Business performance" we see that Won rate, Lost rate, and Value won all are missing the customers we've gotten through the marketplace. It only appears to be showing manually entered co-sell leads. This seems to be messing pretty heavily with our cohort generation/analysis as we're placed into the incorrect tier. (Sidenote: are cohorts only generated once a year?) Under the https://partner.microsoft.com/en-us/dashboard/opportunities/referral/leads for the "Marketplace leads" tab I'm also seeing 0 "Won" and 0 "Won value" for all of our Marketplace Offers. They get stuck under "Leads" without progressing forward. Is there a way I'm missing to mark our Marketplace Leads as "Won"? We have a bunch of leads that I'd like to reflect in the tool properly.5 App Advisor capabilities that help sell faster on Microsoft Marketplace
Signing in to App Advisor unlocks features that help you manage projects, personalize your development guidance, and move from build to Marketplace sales faster. App Advisor helps streamline the process for anyone, with no barriers to start. However, when you sign in and authenticate, the experience becomes even more powerful. Read the 5 reasons to authenticate in App Advisor here.Tech Talks presents: Unlock SharePoint Embedded Integration with Power Platform Connectors
Join us on Thursday, March 19th at 8am PT as Steve Pucelik, Senior Product Manager, Microsoft presents 'Unlock SharePoint Embedded Integration with Power Platform Connectors'. In this session, we’ll spotlight the SPE Power Platform connectors and how it lets you rapidly build and deploy apps that manage and collaborate on documents—without custom API plumbing. You’ll see how makers can create solutions that enable one-click co-authoring, apply AI across sets of documents for summaries and insights, and still keep content securely within existing Microsoft 365 tenant boundaries. We’ll close with a quick walkthrough of a Projects-style app pattern that shows how fast teams can go from idea to working experience using Power Platform + SPE. We hope to see you there! Call to Action: Click on the link to save the calendar invite: https://aka.ms/TechTalksInvite View past recordings (sign in required): https://aka.ms/TechTalksRecording
SaaS Transactable Listing on Microsoft Marketplace — Questions & Best Practices
Hi Microsoft Marketplace Community, We are Saturam Inc., the team behind Qualdo-DRX — a Data Observability, Reliability & Quality SaaS solution now listed on the Microsoft Azure Marketplace. As we continue to build and optimize our Marketplace presence, we have a few questions and would love to hear from experienced partners and the Microsoft team. Qualdo-DRX is a Managed Application offer on Azure Marketplace. We help enterprises monitor data quality, reliability, and observability across Azure-native data services including Microsoft Fabric, Azure Synapse, ADLS, and more. A free trial plan is also available. We are interested in connecting with other ISVs who have successfully published transactable SaaS offers and navigated the Microsoft Marketplace journey. If you have lessons learned, tips, or resources to share, we welcome the conversation! Feel free to reply below or reach out directly. We are happy to share our own experience listing Qualdo-DRX and support others on their Marketplace journey. #AzureMarketplace #SaaS #TransactableOffer #ISV #MicrosoftMarketplace #CoSell #MarketplaceRewardsHow organizations accelerate AI adoption with Microsoft Marketplace
AI is now a top priority for organizations looking to innovate and drive real business impact. Discover how Microsoft Marketplace helps customers accelerate AI adoption with confidence by providing a trusted, governed way to discover, evaluate, and deploy AI solutions. Explore key insights from Microsoft Marketplace Customer Office Hours and see how Marketplace supports the shift from AI experimentation to scalable, production-ready deployments. To learn more Read the full article: Accelerating AI adoption through Microsoft Marketplace | Microsoft Community Hub Watch the full customer office hour session on demand: Accelerating AI adoption through Microsoft Marketplace - Microsoft Marketplace Community
How to scale channel‑led sales in Microsoft Marketplace
Learn best practices for activating channel‑led sales through Microsoft Marketplace, including how to leverage multiparty private offers (MPO) to collaborate with partners, streamline procurement, and expand customer reach. Discover how aligning your channel strategy with Marketplace capabilities can help you accelerate deal velocity, unlock partner‑led opportunities, and drive scalable revenue growth. Read the full article: Best practices for scaling channel-led growth in Microsoft Marketplace | Microsoft Community Hub Attend the live session with Q&A: March 24 | 8:30 AM PDT: Best practices for scaling Marketplace channel-led sales - Microsoft Marketplace Community If you miss the live session- watch the recording via the same link above.Scaling healthcare AI with Microsoft Dragon Copilot and Microsoft Marketplace
At HIMSS 2026, Microsoft introduced major advancements in Microsoft Dragon Copilot, reinforcing its role as a unified AI clinical assistant designed to help healthcare organizations unify data, simplify workflows, and scale care. The latest updates bring together clinical intelligence, work context, and partner innovation—embedding AI directly into everyday clinical workflows and extending value through partner-built AI apps and agents available in Microsoft Marketplace. For healthcare organizations and partners alike, Dragon Copilot represents a powerful example of how AI can reduce administrative burden, support care teams across roles, and enable secure, scalable innovation. Read the full announcement to see how Microsoft Dragon Copilot is meeting the moment—embedding trusted AI into everyday clinical workflows and expanding innovation through Microsoft Marketplace: Unify. Simplify. Scale: Microsoft Dragon Copilot meets the moment at HIMSS 2026🚨 Partner‑Exclusive Event: AMA with Fabric Leadership
We’re excited to invite Fabric Partner Community members to a live Ask Me Anything (AMA) with Fabric leadership—a rare opportunity to get direct answers and insights from the team shaping Azure Data and Microsoft Fabric. Featured Guest Shireesh Thota CVP, Azure Data Databases Tuesday, March 24 8:00–9:00 AM PT With FabCon + SQLCon wrapping just days before, this session is designed for partners who want to go deeper—ask follow‑up questions, pressure‑test ideas, and understand what’s next as they plan with customers. Topics may include: What’s next for Azure SQL, Cosmos DB, and PostgreSQL Guidance on SQL Server roadmap direction Deep‑dive questions on SQL DB in Fabric Questions about the new DP‑800 Analytics Engineer exam going into beta this month Partners can submit any questions—technical, roadmap‑focused, certification‑related, or customer‑scenario driven. This event is exclusively available to members of the Fabric Partner Community. Not a member yet? Join the Fabric Partner Community to attend this AMA and unlock access to partner‑only events like this: https://aka.ms/JoinFabricPartnerCommunityTech Talks presents: Build Power Pages sites with AI using agentic coding tools
Join us on Thursday, March 12th at 8am PT as Neeraj Nandwana, Principal PM, Power Platform presents 'Build Power Pages sites with AI using agentic coding tools (preview)'. We'll get a public preview of the Power Pages plugin for GitHub Copilot CLI and Claude Code. With this plugin, you simply describe the site you want in natural language. The plugin takes care of everything else, from project scaffolding and Dataverse setup to API integrations, permissions, and deployment. This plugin is purpose-built for Power Pages. It understands table permissions, web roles, site settings, setting up authentication and Web API patterns. The code it generates is platform-aware, so you spend less time on manual configuration and more time building your site. We hope to see you there! Call to Action: Click on the link to save the calendar invite: https://aka.ms/TechTalksInvite View past recordings (sign in required): https://aka.ms/TechTalksRecordingAccelerating AI Innovation with Microsoft Marketplace: Key Takeaways from AI Tour London
At the recent AI Tour in London, I had the opportunity to connect with partners and customers to discuss how organizations are accelerating artificial intelligence adoption through the marketplace ecosystem. One theme came through clearly: Microsoft Marketplace is becoming a key platform for discovering, purchasing, and scaling AI solutions - and ultimatley enterprise wide deploying through partner-led private offers. In my latest article, I share key takeaways from the event, including how developers and channel partners are using Microsoft Marketplace to bring AI innovations to market faster, simplify procurement for customers, and drive new growth opportunities across the partner ecosystem. Read the full article to learn how Microsoft Marketplace is helping organizations move from AI experimentation to real business impact—and what these insights mean for partners building and selling AI-powered solutions. https://techcommunity.microsoft.com/blog/marketplace-blog/how-microsoft-marketplace-is-accelerating…Microsoft SMB Copilot Bundles — CSP Partners Undercut on Pricing. Are Others Experiencing This?
I want to raise something that's creating real problems for us as a CSP partner, and I suspect we're not alone. Microsoft recently launched the SMB Copilot Business bundles — including a M365 Business Premium + Copilot Business bundle at 25% off. Great initiative. The problem? Through eCommerce (direct), customers can purchase this bundle from 1 seat. Through CSP, the bundle has a 10-seat minimum. This is causing a very specific and common issue: we have customers with well over 10 seats on Business Premium who want to trial Copilot with a small group first — say 3 to 8 users — before committing to a wider rollout. That's a completely reasonable approach. But because CSP enforces a 10-seat minimum on the bundle, we can't offer them the discounted pricing for a small initial rollout. Meanwhile, they can see that if they went direct with Microsoft, they'd get 25% off from just 1 seat. The result? Our customers are asking us why we — their trusted Microsoft Partner — are charging them more than Microsoft itself. Some are outright accusing us of trying to rip them off. These aren't micro-businesses slipping through the cracks. These are established customers with legitimate deployments who simply want to pilot Copilot sensibly before scaling up. We've raised this with Microsoft and the justification we received boils down to: the direct channel serves even the smallest customers, while CSP requires a 10-seat minimum to "ensure sufficient scale and support for partner-led deals" and to "protect partner business interests." With respect, this doesn't protect our interests at all. It actively undermines them. Here's what's actually happening: • Customers who want to trial Copilot on a handful of seats see a better deal going direct and question why they're paying a partner at all • It erodes trust in the partner relationship — the very thing Microsoft says it wants to strengthen • It creates an incentive for customers to move licensing to the direct channel for the trial, fragmenting their management and making our job harder • We're left in the impossible position of either absorbing margin to match the direct price, or losing the customer's confidence • Ironically, it discourages the very Copilot adoption Microsoft is pushing — customers who would happily trial on a few seats are put off by being told they need to commit to 10 or more through us We're not asking for special treatment. We're asking for parity. If Microsoft believes 25% off is the right price for this bundle, let us offer it to our customers too — regardless of how many seats they want to start with. We're the ones providing the onboarding, the training, the support, and the ongoing management. We shouldn't be penalised for it. Is anyone else running into this with customers who want to trial Copilot on fewer than 10 seats? How are you handling the conversation when they come to you asking why Microsoft is cheaper direct? Would love to hear how others are navigating this, and whether there's any appetite to push back on this collectively.
Events
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AgentCon is coming to Hong Kong! 🚀 The AI Agents Developer Conference lands on Saturday, 11 April 2026, at Hong Kong Institute of Information Technology (HKIIT) (VTC Tsing Yi Complex). If you'...
In-Person
Join us for a practical, end‑to‑end walkthrough of seamless private offer execution—from creation to customer purchase to partner activation.
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How to create private offers in Par...
Online
Recent Blogs
- Governing AI apps and agents Governance is what turns powerful AI functionality into a solution that enterprises can confidently adopt, operate, and scale. It establishes clear responsibility for a...Apr 09, 2026
- 1 MIN READMicrosoft partners like Apptitude Solutions, Jones Software, and Teamflect deliver transact-capable offers, which allow you to purchase directly from Microsoft Marketplace.Apr 09, 2026
