Recent Discussions
Enable mic option in custom teams app
I have a copilot studio agent created using copilot studio. I want to upload this app and use in teams. How ever i need the mic button feature which is by default available in microsoft teams copilot app. So when user clicks this mic button the audio user speaks is automatically converted to text in message box. Is this possible to have a similar feature in custom app pointing to a copilot studio agent?
Teams Gains Ability to Start Chat with Email Address
A new Teams feature allows users to initiate chats with any email address. This caused some commotion in the security community, but it’s not that bad. In fact, it’s an extension of existing functionality that allows Teams users to chat with guest accounts. All that’s happening is that initiating a chat causes a new guest account to be created in the tenant, and there’s lots of controls to make sure that guests are controlled. https://office365itpros.com/2025/11/10/chat-with-email-address-teams/
Teams Auto Attendant Calls Not Ringing Agents
Hello Community, We are facing a recurring issue with our Microsoft Teams Auto Attendant (AA) setup. Incoming calls to our main AA number do not ring the assigned agents' Teams clients. Instead, agents only receive a "Missed Call" notification once the caller disconnects or the AA timeout expires, even though the call never audibly rang on their end. We are looking for a reliable way to ensure calls are properly routed, audibly ring for agents, and are accurately logged for follow-up. Environment Details Platform: Microsoft Teams (Admin Center, New Teams Client) Licenses: Microsoft 365 E3/E5 for users; Teams Phone Resource Account licenses assigned to AA resource accounts Routing: Auto Attendant routes directly to a person within the organization Observed Behavior A customer calls the Auto Attendant number. The customer selects an option that routes to a person in the organization. The customer disconnects while waiting in the AA queue, or the AA timeout is reached. Agents see a "Missed Call" entry in their Teams activity feed, but no ringing notification or active call alert ever appeared in the Teams client. Troubleshooting Performed Microsoft Diagnostics: The M365 Admin Center diagnostic tool flagged the existing AA resource account as invalid and recommended deletion and recreation. Recreated Resource Account: Deleted the old resource account, created a new one, reassigned licenses and phone numbers, and re-linked it to the Auto Attendant. Despite these steps, the issue persists. We have an open case with Microsoft Support, but we are hoping the community might have additional insights or workarounds for this "ghost missed call" scenario. Questions for the Community Has anyone else experienced missed call notifications without the call actually ringing on the agent's Teams client? Are there any PowerShell configurations, Teams policies, or advanced Teams Phone settings that could be causing or resolving this behavior?
Issue with Teams Notification Only Chatbot(Android)
Hi, We are developing a teams chat bot which is notificationOnly. but we observed that the chat is enabled on Android devices even though its notification only. its disabled in all other devices like desktop and ipad/ios but not on android(phone).please see the screenshot below.i captured it on my desktop and those test messages are sent from my android phone where the chat is supposed to be disabled everywhere.Issue with Teams Tab App
Hi, We are developing a teams tab app which works fine most of the time but intermittently we are seeing below error and if we just click retry it loads fine.Any tips on how to troubleshoot this issue. the app is hosted on aks and we dont see any issues with the availability of the app. Thanks Azeet
SMS Working
I am trying to figure out how to get SMS working. I have enabled SMS on my phone number. That phone number now shows "disable sms" as an option in the phone numbers listing. I sent that phone number an SMS from another phone and I do not see the message come through in Teams. I tried following the setup which says to enable enterprise voice but it is not shown where the how-to describes: https://learn.microsoft.com/en-us/microsoftteams/sms-overview Here are my licenses.
bug: no tray icon notification badge for new messages in the account not currently active.
The teams windows tray icon is supposed to show a new messages/activity badge. If you have multiple M365 accounts in Teams and there's a new message in the account that's not currently active, it does show the transient notification popup but the tray icon does not change. win11 24h2, Teams version 25094.310.3616.953Issue with Teams RSC Permission TeamMember.Read.Group
I want to use Teams RSC to allow a bot to add and remove members of (private) teams channels. https://learn.microsoft.com/en-us/microsoftteams/platform/graph-api/rsc/resource-specific-consent#supported-rsc-permissions the API scope ChannelMember.ReadWrite.Group is appropriate for that. -> "Read and write the members of this team's channels." I have created a teams app and added the RSC API application scope (ChannelMember.ReadWrite.Group) to the App manifest and published the app to my org. The app has the "team" scope. Then I installed the app in a team and tested the API access. I sign-in with the Application SP using app-only auth. What is working: I can read the members of a public channel in the team using: invoke-mggraphRequest -Uri https://graph.microsoft.com/v1.0/teams/[team id]/channels/[channel id]/members -Method Get I can also read the members of a shared channel in the team using the same request. What is not working: I cannot access a private channel in the team: The above request yields the response: "code":"Forbidden","message":"Caller does not have the required roles for accessing 'Private' channel data. To access 'Private' data, API requires one of 'ChannelMember.Read.All, ChannelMember.ReadWrite.All, Group.Read.All, Directory.Read.All, Group.ReadWrite.All, Directory.ReadWrite.All'. Roles on the request 'Group.Selected'." I cannot remove a member from a shared channel. The request: invoke-mggraphRequest -Uri https://graph.microsoft.com/v1.0/teams/[team id]/channels/[channel id]/members/[member id] -Method Delete yields the error: "code":"Forbidden","message":"Caller app is not enabled for requesting the channel of 'Shared' channel type. To access channel data app has to be enabled in the requesting channel." Has someone successfully used the RSC TeamMember.Read.Group in a shared or private channel? Why does the API not work in private channels and only for read in shared channel? The documentation says "of this team's channels", it does not mention any restriction to public channels. Also a write scope only to public channels does not make sense, as members of a public channel are inherited from the team and cannot be managed seperately. What do I need to do differently to be able to read and modify members of private and shared channels in a team using RSC permissions?Microsoft Teams – “You need a paid subscription to use Microsoft Teams”
Hi everyone, I’m currently unable to sign in to Microsoft Teams using my work account. When I launch the Teams desktop app, I receive the following message: "You need a paid subscription to use Microsoft Teams. To continue using Teams, you’ll need a license. You’re currently signed in as [my account]. Please click Request License to ask your admin for access or sign in with a different account." However, according to our admin, a Microsoft Teams Premium license (or equivalent Microsoft 365 license) has already been assigned to my account. I can also see Teams listed under My Apps in the Microsoft 365 portal. I have tried the following steps: Signed out and signed back in Tried Teams web app (teams.microsoft.com) in an InPrivate or Incognito browser Cleared Teams cache from %appdata%\Microsoft\Teams Reinstalled the Teams desktop client Unfortunately, the same message still appears. Could someone please advise: Is this a known sync or license propagation issue? Should the admin reassign the license or refresh it from the Microsoft 365 Admin Center? Are there any other steps to force Teams license validation? Any guidance would be greatly appreciated. Thank you, SavinduReporting the Use of Emojis in Teams Reactions
Reporting the Use of Emojis in Teams ReactionsThis article explains how to use PowerShell to extract audit data to analyze the use of emojis as Teams reactions to chat and channel messages. This is not an exercise that leads to any great business value, but it’s a good way to show the sometimes surprising data that can be extracted from audit records. https://office365itpros.com/2025/11/07/teams-reactions-emojis/Overriding Original Number in Call Transfer
Hello I have Teams with Direct Routing setup. I understand that in a call transfer, the phone number from original caller will be preserved up until the call reach to final transferee. But I have a case that this original caller number must be replaced by the Teams user's DID who does the transfer. I already disabled the Forward History, switching settings on Forward PAI even playing with Caller ID policy but still the original caller number shows up. I got recommendation doing it on SBC level but I will try as much as possible not to touch the SBC unless I really have to. Can it be done on Teams side or is it really need to be done on SBC level? Thank you in advance.In/Out Board on Teams
We have been requested to create a departmental automated In/Out Board listing all staff, capturing their presence from Outlook/Teams and displaying onto a SharePoint 2013 (on premise versus O365) page. To keep it simple we would like to display name and status (based upon presence). If we could capture information like "in a meeting" or "Busy" or "Away" or "On a call" that would be even better. I have already posted on the MS Tech Community and Earlier on Teams and was advised to check in here. Any advice or guidance would be most helpful...
Hide Team options missing
Just tested the preview version of Teams since a lot of key users are struggling with the new interface. I noticed for myself that the "Hide Team" option is missing and that my Teams that were hidden are not hidden anymore. We are an organisation where users are a member of a lot of Teams and a key option for our organisation is to hide Teams that are less important so that your Teams where you are working in on a daily basis are always visible. Is this coming back or do you do this differently now?Mouse button 'Back/Forward' not working in 'New Teams'
Though there are options to 'pop out' windows from Teams, Teams is a generally a single page app. As such, one of my most used features in 'Classic Teams' is switching back 'n forth between several 'tabs' I'm currently working with. Say I've got somebody on chat, but then have to quickly check something in Teams, then go back to chat. In Classic Teams this works just fine using the mouse's back & forward buttons. In 'New' Teams, this no longer registers any action at all. I assume the feature still exists, since left of the search bar there are still the back/forward UI buttons. But moving the mouse over for every time you need to switch back and forth is a lot slower and less intuitive than just using the mouse buttons. Current behavior: Mouse 'back'/'forward' buttons do not work in 'New Teams' Expected behavior: Mouse 'back/forward' buttons register the 'back' and 'forward' navigation commands as they did in 'Classic' Teams
Display Teams chat message with date stamp rather than relative day
Is there a way to force Teams Chat messages to display the date of a message rather than "yesterday" or "today"? e.g. display "27/08/2024" instead of displaying "yesterday 2:12 pm". (I'm creating this post on 28/08.) We use screenshots of Teams messages in our processes, and having to wait for the actual date to displayed invariably means taking the screenshot is forgotten. Immersive reader always shows the actual date, but not the recipient of the message. No help there.The Files tab in channels is now "Shared"
I've found this Roadmap article about this feature: https://www.microsoft.com/en-us/microsoft-365/roadmap?id=470597 The Microsoft 365 Admin Message Center Message ID MC1025217 says "Before rollout, we will update this post with new documentation." But I can't find any documentation and users in my organisation have this new feature. It's not in any of the blog posts here. Any thoughts on where to find useful end user materials?
Two different Delete-Only Retention Policies for Microsoft Teams chat
I have created two different delete-only retention policies for Microsoft Teams chat. Four of us use a 90-day deletion policy and the rest of our staff use a 30-day deletion policy. My question is: If I am using the 90-day policy and I chat with someone who uses the 30-day policy, will my chats remain visible for 90 days and theirs for 30? Or will the most restrictive policy take over and delete the chats from both sides after 30 days?
Events
REGISTER HERE
Immersive events, formerly known as Microsoft Mesh, are now even more tightly integrated into Microsoft Teams. Learn how you can create engaging, customized experiences that increase ...
Online
REGISTER HERE
Learn how the integration of Microsoft Teams events with marketing automation and LMS platforms allows you to seamlessly sync webinar data and leverage targeted, data-driven marketing...
Online
Recent Blogs
- 2 MIN READUpdating Microsoft Teams is an important part of keeping collaboration smooth and secure. The latest Teams updater makes this process more efficient than ever by introducing two innovative strategies...Nov 06, 2025
- Over the past year, Microsoft Teams town hall has made significant strides, continuing to evolve as a platform for scalable digital and hybrid events. It now provides enhanced production controls and...Nov 03, 2025
