Recent Discussions
Enable mic option in custom teams app
I have a copilot studio agent created using copilot studio. I want to upload this app and use in teams. How ever i need the mic button feature which is by default available in microsoft teams copilot app. So when user clicks this mic button the audio user speaks is automatically converted to text in message box. Is this possible to have a similar feature in custom app pointing to a copilot studio agent?Teams Gains Ability to Start Chat with Email Address
A new Teams feature allows users to initiate chats with any email address. This caused some commotion in the security community, but it’s not that bad. In fact, it’s an extension of existing functionality that allows Teams users to chat with guest accounts. All that’s happening is that initiating a chat causes a new guest account to be created in the tenant, and there’s lots of controls to make sure that guests are controlled. https://office365itpros.com/2025/11/10/chat-with-email-address-teams/
Teams Auto Attendant Calls Not Ringing Agents
Hello Community, We are facing a recurring issue with our Microsoft Teams Auto Attendant (AA) setup. Incoming calls to our main AA number do not ring the assigned agents' Teams clients. Instead, agents only receive a "Missed Call" notification once the caller disconnects or the AA timeout expires, even though the call never audibly rang on their end. We are looking for a reliable way to ensure calls are properly routed, audibly ring for agents, and are accurately logged for follow-up. Environment Details Platform: Microsoft Teams (Admin Center, New Teams Client) Licenses: Microsoft 365 E3/E5 for users; Teams Phone Resource Account licenses assigned to AA resource accounts Routing: Auto Attendant routes directly to a person within the organization Observed Behavior A customer calls the Auto Attendant number. The customer selects an option that routes to a person in the organization. The customer disconnects while waiting in the AA queue, or the AA timeout is reached. Agents see a "Missed Call" entry in their Teams activity feed, but no ringing notification or active call alert ever appeared in the Teams client. Troubleshooting Performed Microsoft Diagnostics: The M365 Admin Center diagnostic tool flagged the existing AA resource account as invalid and recommended deletion and recreation. Recreated Resource Account: Deleted the old resource account, created a new one, reassigned licenses and phone numbers, and re-linked it to the Auto Attendant. Despite these steps, the issue persists. We have an open case with Microsoft Support, but we are hoping the community might have additional insights or workarounds for this "ghost missed call" scenario. Questions for the Community Has anyone else experienced missed call notifications without the call actually ringing on the agent's Teams client? Are there any PowerShell configurations, Teams policies, or advanced Teams Phone settings that could be causing or resolving this behavior?
SMS Working
I am trying to figure out how to get SMS working. I have enabled SMS on my phone number. That phone number now shows "disable sms" as an option in the phone numbers listing. I sent that phone number an SMS from another phone and I do not see the message come through in Teams. I tried following the setup which says to enable enterprise voice but it is not shown where the how-to describes: https://learn.microsoft.com/en-us/microsoftteams/sms-overview Here are my licenses.
Issue with Teams Tab App
Hi, We are developing a teams tab app which works fine most of the time but intermittently we are seeing below error and if we just click retry it loads fine.Any tips on how to troubleshoot this issue. the app is hosted on aks and we dont see any issues with the availability of the app. Thanks AzeetIssue with Teams Notification Only Chatbot(Android)
Hi, We are developing a teams chat bot which is notificationOnly. but we observed that the chat is enabled on Android devices even though its notification only. its disabled in all other devices like desktop and ipad/ios but not on android(phone).please see the screenshot below.i captured it on my desktop and those test messages are sent from my android phone where the chat is supposed to be disabled everywhere.Reporting the Use of Emojis in Teams Reactions
Reporting the Use of Emojis in Teams ReactionsThis article explains how to use PowerShell to extract audit data to analyze the use of emojis as Teams reactions to chat and channel messages. This is not an exercise that leads to any great business value, but it’s a good way to show the sometimes surprising data that can be extracted from audit records. https://office365itpros.com/2025/11/07/teams-reactions-emojis/Overriding Original Number in Call Transfer
Hello I have Teams with Direct Routing setup. I understand that in a call transfer, the phone number from original caller will be preserved up until the call reach to final transferee. But I have a case that this original caller number must be replaced by the Teams user's DID who does the transfer. I already disabled the Forward History, switching settings on Forward PAI even playing with Caller ID policy but still the original caller number shows up. I got recommendation doing it on SBC level but I will try as much as possible not to touch the SBC unless I really have to. Can it be done on Teams side or is it really need to be done on SBC level? Thank you in advance.Microsoft Teams – “You need a paid subscription to use Microsoft Teams”
Hi everyone, I’m currently unable to sign in to Microsoft Teams using my work account. When I launch the Teams desktop app, I receive the following message: "You need a paid subscription to use Microsoft Teams. To continue using Teams, you’ll need a license. You’re currently signed in as [my account]. Please click Request License to ask your admin for access or sign in with a different account." However, according to our admin, a Microsoft Teams Premium license (or equivalent Microsoft 365 license) has already been assigned to my account. I can also see Teams listed under My Apps in the Microsoft 365 portal. I have tried the following steps: Signed out and signed back in Tried Teams web app (teams.microsoft.com) in an InPrivate or Incognito browser Cleared Teams cache from %appdata%\Microsoft\Teams Reinstalled the Teams desktop client Unfortunately, the same message still appears. Could someone please advise: Is this a known sync or license propagation issue? Should the admin reassign the license or refresh it from the Microsoft 365 Admin Center? Are there any other steps to force Teams license validation? Any guidance would be greatly appreciated. Thank you, SavinduThe Files tab in channels is now "Shared"
I've found this Roadmap article about this feature: https://www.microsoft.com/en-us/microsoft-365/roadmap?id=470597 The Microsoft 365 Admin Message Center Message ID MC1025217 says "Before rollout, we will update this post with new documentation." But I can't find any documentation and users in my organisation have this new feature. It's not in any of the blog posts here. Any thoughts on where to find useful end user materials?
Two different Delete-Only Retention Policies for Microsoft Teams chat
I have created two different delete-only retention policies for Microsoft Teams chat. Four of us use a 90-day deletion policy and the rest of our staff use a 30-day deletion policy. My question is: If I am using the 90-day policy and I chat with someone who uses the 30-day policy, will my chats remain visible for 90 days and theirs for 30? Or will the most restrictive policy take over and delete the chats from both sides after 30 days?
Issue with Teams RSC Permission TeamMember.Read.Group
I want to use Teams RSC to allow a bot to add and remove members of (private) teams channels. https://learn.microsoft.com/en-us/microsoftteams/platform/graph-api/rsc/resource-specific-consent#supported-rsc-permissions the API scope ChannelMember.ReadWrite.Group is appropriate for that. -> "Read and write the members of this team's channels." I have created a teams app and added the RSC API application scope (ChannelMember.ReadWrite.Group) to the App manifest and published the app to my org. The app has the "team" scope. Then I installed the app in a team and tested the API access. I sign-in with the Application SP using app-only auth. What is working: I can read the members of a public channel in the team using: invoke-mggraphRequest -Uri https://graph.microsoft.com/v1.0/teams/[team id]/channels/[channel id]/members -Method Get I can also read the members of a shared channel in the team using the same request. What is not working: I cannot access a private channel in the team: The above request yields the response: "code":"Forbidden","message":"Caller does not have the required roles for accessing 'Private' channel data. To access 'Private' data, API requires one of 'ChannelMember.Read.All, ChannelMember.ReadWrite.All, Group.Read.All, Directory.Read.All, Group.ReadWrite.All, Directory.ReadWrite.All'. Roles on the request 'Group.Selected'." I cannot remove a member from a shared channel. The request: invoke-mggraphRequest -Uri https://graph.microsoft.com/v1.0/teams/[team id]/channels/[channel id]/members/[member id] -Method Delete yields the error: "code":"Forbidden","message":"Caller app is not enabled for requesting the channel of 'Shared' channel type. To access channel data app has to be enabled in the requesting channel." Has someone successfully used the RSC TeamMember.Read.Group in a shared or private channel? Why does the API not work in private channels and only for read in shared channel? The documentation says "of this team's channels", it does not mention any restriction to public channels. Also a write scope only to public channels does not make sense, as members of a public channel are inherited from the team and cannot be managed seperately. What do I need to do differently to be able to read and modify members of private and shared channels in a team using RSC permissions?
Teams recordings and transcript
Hey everyone, I’m trying to set up Teams recordings and transcripts for certain Client Advisor meetings so that -Only advisors can access them -Deleted automatically after 24 hours -Other meetings by the same advisors remain unaffected Teams meeting policies aren’t ideal because they apply to all meetings for a user. Retention labels in Purview are tricky to apply per meeting. Has anyone: -Done per-meeting 24h retention for Teams recordings? -Found ways to automatically detect specific meetings? -Automated retention + access restriction using Power Automate or other tools? Looking for practical advice or examples ideally something fully automated, without relying on manual deletion.Show Meeting Attendees in Order They Joined the Meeting
Bottom line up front: Is there a way to show meeting attendees on the "People" tab in the order they joined the meeting vs alphabetically? Facilitating Teams meetings is a big part of my job and it's important to know when certain, usually high level, people join the call. Usually the call can't start until a key person joins. Let's say the important person's last name is "Wright"; currently, I have to continuously scroll down to the bottom of the list of People to see if Ms. Wright has joined the call, since her name will be at or near the bottom of the list. To add to the complications, many times the call is large, so I have to hit "See More" to be able to see the bottom of the list (and in the process not be able to allow any external attendees in the meeting). Is there a way to sort the People list in the order they arrive to the meeting? E.g., most recent attendees get added to the top of the list vs slotted in alphabetically.Auto-Updating Teams Work Location is Not Employee Monitoring
As is the way of the internet, the news that a feature to automatically set the Teams work location for users created a huge fuss about the prospect that managers would keep an eye on employees based on their location. Of course, this is all rubbish. The update automates an existing feature that no sane manager would use to monitor employees. https://office365itpros.com/2025/10/28/teams-work-location-auto/Stealing Access Token Secrets from Teams is Hard Unless a Workstation is Compromised
Teams stores information in a local state file, including encrypted access tokens. A report from a French company explained how to extract and use those tokens with the Graph API. Is this important? It could be if attackers manage to gain access to a workstation, but at that point you’ve got other problems, and maybe using code to decrypt some tokens is the least of your troubles. https://office365itpros.com/2025/10/27/local-state-file-teams/Teams build 25275.2601.4002.2815) instantly closes on launch ucrtbase.dll error 0xc0000409
After updating to Teams 25275.2601.4002.2815, the app opens for one second then closes—no UI, no error. Env: Win 11 Pro 23H2 (26100) WebView2 141.0.3537.92 Entra ID joined (AAD) Faulting module: ucrtbase.dll Exception code: 0xc0000409 Path: C:\Program Files\WindowsApps\MSTeams_25275.2601.4002.2815_x64__8wekyb3d8bbwe\ms-teams.exe Tried: cleared Teams/WebView2/AAD caches, reinstalled Teams + WebView2 + VC++, did Reset this PC and clean USB install — same result. Works fine for local admin + other Entra users and browser. Older builds (Aug/Sep 2025) work fine → likely regression in this release. Please confirm if known and being investigated.
Ghost notifications
Got an employee that still receives notifications for a meeting that no longer exists. Have logged her out then back in, cleared cache, cleared data, re-installed and verified with the owner/creator of the meeting that the meeting has been deleted. She only gets this on her iPhone and no where else. Ideas?
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