Recent Discussions
The Channel Agent Brings AI Interactions to Teams Channels
Chat and meetings have their agents, and now the Teams channel agent is available to help members understand what happens inside channels. Like any AI agent given limited sets of data to reason over, the channel agent does a good job of finding nuggets hidden in conversations. The issue is that the channel agent doesn’t currently work for channels that have external members, like guest accounts. That’s a big downside. https://office365itpros.com/2026/01/12/teams-channel-agent/
Request for help with emojis on Teams
I would like help on how to remove an emoji from an existing message in Microsoft Team. I have looked at a number of You Tube clips as well as written publications and the advice they give does not appear to fit what I see on my screen. I am using Windows 11, version 25H2. Thank you.
Where is the Pay-As-You-Go Calling Plan for GCC Tenant License
Currently we are using Direct Routing for calling and want to transition to a PAYG calling plan for GCC license. Unfortunately, direct purchase through Microsoft 365 Admin Center "Microsoft Online Subscription Agreement" (MOSA) billing account is not available; and the license does not appear on our reseller "Microsoft Customer Agreement" (MCA) billing account price list. https://www.microsoft.com/licensing/docs/documents/download/Modern%20Work%20FAQ_Microsoft%20Teams_July2024.pdf (last updated July 29, 2024), item 103 states pay-as-you-go calling plan is available for GCC. Has anyone successfully purchased a PAYG calling plan for GCC license since the implementation of the new Microsoft billing experience?
Removing Teams from a Specific User Profile via Script in Intune
Hi, Working on a process with using PowerShell to remove Microsoft Teams from a specific user that is not the primary user of that computer on multiple Windows 11 devices using Microsoft Intune. However, I need a script to make this happen. Can I get some help from the community on this? Has anyone else seen this before? Thanks, ZC46Microsoft can accuse you of Child Sexual Exploitation and Abuse
So there is cloud hosting / storage website out there called 1fichier.com and if you write that in Teams, it's fine, but if you put https:// in front of it, like https://1fichier.com then it will ne censored in Teams and you'll get an e-mail saying: Content associated with your account was detected by Microsoft as violating our terms and policy or code of conduct. The details are as follows: • Service or product used: Microsoft Teams • Policy violated: Reference to Child Sexual Exploitation and Abuse Content • Actions taken: We have removed the content in violation. This is a pretty serious accusation to throw around like this, considering this is an obvious "false positive".
Team and Channels continually disappearing from Teams App
Can anyone advise what else we can try to ensure the list of Teams/Channels a user is part of appears in their Teams app list please? A user is having a recurring problem where Teams are missing from their list. They are still Members/Owners of those Teams. We have continually reset the app, cleared the cache, checked the app version, uninstalled and reinstalled the app and the issue resolves for a short period of time and then it comes back again. What are we missing? What can we do to permanently resolve this? Is this a Teams app issue or is it linked to the computer?
How do I record videos on Teams using a personal account?
I only have a personal Teams account (no company subscription) and want to schedule a Teams meeting with a friend so she can teach me Excel pivot table techniques. However, I can't find the "Start Recording" button in the meeting settings. Now, I got that recording is only available for subscribers. If a free account can't record from the cloud or locally, what screen recording solution do you usually use to ensure clear video? And I need to record both system audio and webcam picture-in-picture. Thanks in advance for any advice!Teams Delivers a Slack Migration Tool
Microsoft announced the availability of a Slack to Teams migration tool in the Microsoft 365 admin center. The new tool exists to assist the 79 million monthly active users of Slack who might want to move to Teams and don’t know how to get there. ISVs have been helping people move off Slack to Teams for years, so other migration options exist. https://office365itpros.com/2026/01/07/slack-to-teams-migration/
Bidirectional calendar sync with Google - Unexpected Error signing into Workspace as SuperAdmin
We are using the Teams Calendar Synchronization with Google Workspace, and have had it setup since the summer, June 2025. (see this link for details of functionality https://learn.microsoft.com/en-us/microsoftteams/setup-calendar-syncing-with-google-workspace#set-up-calendar-synchronization) . We have been planning to role this out to users slowly with our initial beta test group was syncronized this past fall and expanded to new users on December 4th 2025. All beta users synchronizations appear to still be working to an extent, with functionality seems being very sporadic. Sometimes an event that is created in Google will sync to Teams in a few mintues, other times it can be several hours. In addition sometimes it will not sync any new events or updates to the Google Calendar, and the only way to get a full sync is if an event is created on the Teams Calendar. So there has been some weird and inconsistent results for us when testing. On December 4th I expanded our beta test group by successfully synchronizing an additional 22 user accounts. But since mid December(12/15 until now) when I attempt to add more beta users I cannot get logged into my Google Workspace within the Admin App on the Teams Client. When signing into the Calendar Sync feature using my Google SA account it fails to make the connection to Google Workspace. Authentication to google is successful when prompted in the browser and I allow the M365 Mail Migration app successfully. But once it kicks back to the teams client it spins for a minute or two and then fails with "Unexpected Error: Please sign into your Google Workspace admin account" error being displayed. If I try to sign in again, I get the same result over and over. Keep in mind this was not the case previously, as I was able to sync additional beta users on 12/4. When viewing the article above, it states "New customer onboarding for calendar syncing between Google Workspace and Microsoft Teams is currently paused. Existing customers with sync set up can continue using the feature without interruption." I would think that since we have had this setup since June 2025, and our inital beta test group are still working to an extent, that this suspension of onboarding clients would not affect us. I wonder if the fact that I have had to Allow the M365 Mail Migration app every time I have ever setup a user to syncronized, makes me wonder if this is impacting us. The functionality is so sporadic and now that I cannot even get logged in successfully, I am not holding my breath that this will ever work. Our organization has been looking forward to using this functionality since information was published on the Roadmap almost two years ago, and I don't want to go to executive management and tell them we have to scrap the idea. That will just make my users hate Teams even more, and all the effort put in to configure our environment will be moot as users will shy away from using the tools we are trying to provide, and just use something else. Has anyone else experienced this issue?
[iOS] Custom App Icon still renders as white square
I am following up on a rendering issue where my custom app icon appears as a blank white square on the iOS client. Current Status: Despite following the standard guidelines, the icon fails to render on iOS (Works perfectly on Android/Desktop). What I have tried (and failed): Changed accentColor: Updated manifest from #FFFFFF to #4B6BF5 (Brand Blue) to avoid white-on-white issues. Version Bump: Increased manifest version from 1.0.17 to 1.0.18 to force cache invalidation. Re-installation: Completely uninstalled the app on iOS, cleared app data, and re-added it. Direct Upload via Teams Admin Center: I tried uploading the app package directly through the Admin Center, but the icon still fails to render on iOS. Commercial Marketplace: I have users who installed the app via the Commercial Marketplace, and they are also seeing a blank icon. "Publish to Org" via Developer Portal: I also tried the "Publish to Org" feature within the Developer Center, and the result is the same. Icon Validation: color.png: 192x192, PNG, Transparent background. outline.png: 32x32, PNG, Pure white pixels only with transparent background. Manifest Snippet: { "version": "1.0.18", "manifestVersion": "1.22", "id": "e4fae5da-30ea-4f90-9eae-807b2a13a127", "icons": { "outline": "outline.png", "color": "color.png" }, "accentColor": "#4B6BF5" } Questions & Request for Assistance: Has anyone faced a similar "blank white square" issue on iOS recently? Any suggestions would be greatly appreciated.Printing Photos
Cannot print a photo. Printer(s) work fine for documents, but just stalls on the photo preview page - says it connecting to a printer, green line just continuously scrolls, never connects to any of three different printers. One printer "your printer has experienced an unspecified configuration error 0x80010105". Tried standard stuff: unplug printers, checked Windows 11 updates, Printer Troubleshooter, restart computer, checked print spooler . . . and a Quick Assist microsoft tech uninstalled/reinstalled printers with updated drivers. BTW. didn't have this problem prior to update from Windows 10 to Windows 11. Any ideas as to the problem and importantly a solution??Teams, SharePoint, Viva Engage - which to use for dept comms?
I lead a 300‑person department, and I’m looking for guidance on the best Microsoft tool(s) to improve employee engagement and awareness across our organization. Right now, most of our communication happens in Microsoft Teams (channel posts, group chats), but we have dozens of channels and each group has its own space, which makes it hard to share department‑wide news, cascade annual strategic initiatives, report monthly progress, and celebrate wins or employee recognition. We don’t currently have any SharePoint sites built out, and we’re not using Viva Engage or communities. For those who’ve tackled similar challenges: Which Microsoft tools or combinations have worked best for broad communication, engagement, and consistent messaging across a large department? I’d love to hear what’s been effective for you. Thanks in advance for any insights!Teams Admin Center Simplifies External Collaboration
Microsoft is rolling out a UX update for the Teams admin center to make it easier to manage external collaboration settings. The new UX doesn’t introduce any new features. Instead, its goal is to hide some of the policies and settings complexity that sometimes afflicts the Teams application. It’s a good change, even if it probably won’t make much difference. https://office365itpros.com/2026/01/02/external-collaboration-tac/Teams drag-and-drop upload fails only from macOS screenshot thumbnail / markup window
I’m encountering a reproducible issue with Microsoft Teams file uploads that appears to be specific to the drag-and-drop source on macOS. Steps to reproduce On macOS, take a screenshot using: Cmd + Shift + 4 or Cmd + Shift + 5 When the floating screenshot thumbnail / markup window appears (bottom-right of screen), do not save the file manually Drag the screenshot directly from the floating thumbnail or markup window Drop it into the Teams message compose box in: a 1:1 chat, or a group chat Result Upload gets stuck on Uploading Environment macOS Teams Web (Chrome) Teams macOS desktop appRingtones keeps playing after answer
With the roll out of the Windows Teams app 25332.1210.4188.1171 an old bug resurfaced. If the user answers an incoming call too quickly the ringtones won't stop playing. To make the ringtones stop the user must exit Teams and restart the application. I think this is the third time with different versions we have seen this bug. When using 3rd party tools that automatically answers the call for the user this happens basically with every call. Please roll out a fixed version asap. Please add a test case so that this won't happen again. Teams shows incoming call toast and the call is answered very quickly. Teams starts playing the ringtone Teams is waiting for the call to get answered The call has already been answered so there won't be an answered event that stops the ringtones from playing. The user keeps hearing the ringtones while trying to have a conversation The user must restart Teams to make the ringtones stop. RepeatTeams App Error After 60 Seconds: "There was a problem reaching this app"
Problem My Teams tab app loads and works perfectly fine, but after exactly ~60 seconds, it shows this error screen: "There was a problem reaching this app" with a Retry button (Screenshot attached) Setup Teams Personal & Meeting tabs Node.js backend on Azure Azure AD authentication Multi-tenant app What I've Checked ✅ No errors in browser console ✅ No errors in server logs ✅ All API calls complete successfully ✅ Teams SDK initializes without errors ✅ Authentication tokens are valid ✅ App works fine locally - only happens in production The Strange Part The app functions normally during those 60 seconds. Everything loads, authentication works, API calls succeed. Then suddenly this error appears. The 60-second timing seems too consistent to be coincidental - suggests some kind of timeout. Question Has anyone seen this before? Is there a Teams SDK timeout or callback I'm missing? Should I be calling some kind of notifySuccess() or similar after initialization? Any suggestions on what could cause a delayed error like this would be appreciated!Communications Credits for GCC
Microsoft has stated that after November 1, 2025, Teams resource accounts (Auto Attendants/Call Queues) making outbound PSTN calls will require Pay-As-You-Go (PAYG) licensing or Communication Credits instead of Calling Plans. For GCC tenants, where exactly are Communication Credits configured and assigned? In commercial tenants this is typically done through the Microsoft 365 admin center under Billing > Communication credits, but I’m not seeing equivalent options in GCC. Has anyone successfully set this up in GCC, or is PAYG handled differently for government tenants?Bot configuration config/fetch returns same channel ID when switching channels within same team
Summary When invoking a bot’s configuration flow (configuration.fetchTask) via an @mention-based settings entry point across different channels within the same Team, the request body consistently contains the same channelId, even after switching channels. https://learn.microsoft.com/en-us/microsoftteams/platform/bots/how-to/bot-configuration-experience?tabs=teams-bot-sdk1%2Cteams-bot-sdk2%2Cteams-bot-sdk3 This makes it impossible to reliably determine which channel initiated the configuration. Environment Microsoft Teams (desktop client) Bot installed at team scope Same Team, multiple channels Bot supports team scopes. Configuration enabled via manifest: "configuration": { "team": { "fetchTask": true } } Steps to Reproduce Install the bot into a Team with multiple channels Navigate to Channel A Invoke the bot configuration using an @Bot settings / configuration entry point Observe the incoming config/fetch request payload Note the channelId in the request body Switch to Channel B (same Team) Invoke the same configuration entry point again Observe the incoming config/fetch request payload Expected Behavior The config/fetch request body should include a channel identifier corresponding to the channel where the configuration was initiated, e.g.: channelData.channel.id or another channel-scoped identifier that uniquely identifies the initiating channel Actual Behavior The config/fetch request body always contains the same channel ID The channel ID does not change when switching channels The value appears to be: either the Team’s General channel or a cached / team-level channel context As a result, the bot cannot determine which channel the user intended to configure. Impact This behavior prevents implementing per-channel configuration using the bot configuration experience because: Configuration requests cannot be reliably scoped to the initiating channel All configuration actions appear to target the same channel Users configuring different channels in the same Team unintentionally overwrite the same settings Additional Notes This occurs within the same Team Reproduced consistently across multiple channels Observed even when the configuration is invoked after explicitly switching channels Behavior suggests the configuration context may be team-scoped rather than channel-scoped, but this is not clearly documentedTeams auto attendant holiday call flow problems
I have a holiday schedule applied to an auto attendant. That schedule contains all of our annual holidays. In the auto attendant holiday call flow routing options, I have it play an audio file and I specify menu options to redirect to voicemail or to search by name. What I want to do is just change the audio file that's played for the greeting to be appropriate for the holiday (we'll be closed for Christmas, New Year, etc.). But when I delete the current audio file and upload a new one, the Save option is greyed out. I thought perhaps it was just auto-saved, so go out to the list of auto attendants, then back into that attendant and check to see what audio file is listed. It's the one I just uploaded. Ok, cool. I refresh the browser tab and check again. Now it's the previous greeting. The only way I have found to save that new audio file, is to make some other change to the call flow (change Directory search option) which makes the Save button available. I save it and it takes me out of the holiday call flow setting, so I go back in (my new greeting is now saved) and change the Directory search option back to what it was previously and save again. There's got to be an easier way, right?
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