New to teams: Are multiple outgoing sales lines possible?
Hey everyone! I am the sys admin of my small law firm, and we officially switch to Teams and Microsoft as a phone provider on September 15th. Currently we use 3cx as our PBX and Callcentric as our provider. Most everything is already set up, and waiting for the port. I already have a reception and incoming sales queue set up with a main auto attendant, basically cloning what we have now. We are noticing that our main phone line is being marked as spam when we call out, likely due to it being our main line and our sales dept is going gangbusters. It was suggested we buy multiple sales lines and switch the number our salesperson is dialing from every so often. What I am wondering is: If we purchase a handful of these numbers, is there an easy way to switch what the outgoing number of our salesperson/sales team/sales queue is showing on outgoing calls and is there a way to have incoming calls from each of those numbers funnel into our incoming sales queue, which is often populated with at least two people? For reference, we will no longer be using 3cx after the 15th so everything is under MS's roof. I also asked copilot hoping it would have some insight, but Im not entirely sure if it understood my situation. Any help is appreciated.
Introducing the new "Control" feature in Teams Meetings
🔥🔥🔥 Exciting Update in Microsoft Teams Meetings! Introducing the new "Control" feature, allowing meeting organizers to effortlessly manage meeting options and settings that impact participants. With this button, you can enable features like Lobby access, Screen Sharing, Chat, Mute Audio, Camera, and more. This feature is designed to be a significant time-saver for organizers, streamlining the meeting management process effectively.Introducing the new "Control" feature in Teams Meetings
🔥🔥🔥 Exciting Update in Microsoft Teams Meetings! Introducing the new "Control" feature, allowing meeting organizers to effortlessly manage meeting options and settings that impact participants. With this button, you can enable features like Lobby access, Screen Sharing, Chat, Mute Audio, Camera, and more. This feature is designed to be a significant time-saver for organizers, streamlining the meeting management process effectively.Microsoft Teams Timer for Recurring Meetings
Hi MSFT folks, Any chance we could have this amazing new functionality included as part of the default setup in recurring meetings, please? Ideally, not having to activate it every time could make our lives simpler. https://www.microsoft.com/en-US/microsoft-365/roadmap?filters=&searchterms=494842 Thank you for the feedback. https://dimitripletschette.com/
Better way to view employees' schedules?
Howdy, y'all. I've just been hired into a new office, and as the only member of Gen Z to be employed, I've been summarily appointed to the media committee, which includes thinking through the ways that we communicate with one another effectively. The issue that's driving me up a wall at the moment is our calendar management. We have an Excel sheet saved as a tab within one of our Teams channels that lists every employee's status in the office for every day of the year. This is helpful for a couple of reasons: We work in healthcare and must have one person on-call at all times. There are two on-call shifts per day; one from 8 AM to 8 PM, and one from 8 PM to 8 AM. There must be a minimum number of staff people working during regular weekdays (that is, aside from the on-call staffer, we must also be able to see that there are at least a couple people aside from the on-call person who are in the office during a regular week, so that the office isn't completely empty around Christmas and so on). For this, we usually look at the row for the day of the month and the column for the employee's name, with the intersecting cell being filled in with the time of their shift. In addition to the two on-call shifts per day, one person will be designated as "substitute" for one 24-hour period. If either the AM or PM on-call person call out, the substitute will clock in to replace them. Further, there is a staffer who is designated as the support member for an entire week's time. Should the on-call person have questions or concerns, the support member will be able to answer their call at any time during the week. We typically have it color-coded so we know by taking a glance at the day who is on AM, who is on PM, who is substituting, and who is backup. This is an example: Staff A Staff B Staff C Staff D Staff E Staff F Staff G Friday 8/1 8a-8p 8a-4:30p 8p-8a 8a-4:30p 8a-4:30p 8a-4:30p Saturday 8/2 OFF 8a-8p 8p-8a OFF OFF OFF Sunday 8/3 8p-8a OFF 8a-8p OFF OFF OFF Monday 8/4 OFF 8p-8a OFF 8a-8p 8a-4:30p 8a-4:30p Tuesday 8/5 8a-8p OFF OFF 8p-8a 8a-4:30p 8a-4:30p Wednesday 8/6 8a-4:30p 8p-8a OFF 8a-8p 8a-4:30p 8a-4:30p KEY: AM on-call PM on-call Support Obviously, this way of keeping track of things is archaic and has led to chaos. Is there a better way somewhere in Teams/Outlook/SharePoint calendar, or in some other application that can connect to this workspace? We run basically everything in our department out of Teams
Clarification regarding the URL change for 0365 connectors and E.T.A for supporting MessageCards
Clarification regarding the URL change Hi , I noticed the shift from the old URL format to the new URL format for old Office 365 Connectors. After the transition to new URL format in O365 connectors it looks like this : New URL format for 0365 connectors : https://companyadmin.webhook.office.com/... In new MS teams workflows the URL format is this : https://prod-256.westus.logic.azure.com:443/workflows/... We want to differentiate between the O365 connector URLs and new MS Teams Workflow URLs currently if we observe the URLs we can see that for 0365 connectors we have webhook term in the URL and for new MS Teams Workflow URLswe have workflows term in the URL . So that we can use MessageCard or AdaptiveCard accordingly in the mean time for O365 connector and MS Teams Workflows respectively. Can we rely on this logic to differentiate between the O365 connector URLs and new MS Teams Workflow URLs . Will this pattern of using "webhook" for old connectors and "workflows" for new MS Teams Workflow URLs continue to be followed in the future, allowing us to differentiate between legacy and new integrations? Regarding the MessageCard support in new MS Teams Workflows In this https://devblogs.microsoft.com/microsoft365dev/retirement-of-office-365-connectors-within-microsoft-teams/ it is mentioned that We are currently developing a method for webhooks in the Workflow app to support the following scenarios and will share more details before March 30, 2025. Could you provide a specific ETA or date for when MessageCard support in the Workflow app will be fully available? We understand more details are expected by March 30, 2025, but we’re looking for a clearer timeline.
Where do I find the messages I sent through "Share to Outlook from Teams"
On 3/20 I forwarded a chat message to several people using the "Share to Outlook from Teams" feature available in the horizontal ellipse menu for that message. Today I was going through my notes and realized I never received a response from the person the message was directed to so I looked in my Outlook Sent box for the message to follow up on it. It was not there. Even more confusing, there is no indication in Teams that the message was sent. Embarrassingly I had to ask one of the "Cc" recipients to forward it back to me so I could follow up with the "To" person I needed to. This confirms the message did go out. Just to make sure this wasn't a one-time thing my buddy used the "Share to Outlook from Teams" feature on a Teams conversation we had. I received his email, and just like me he had no trace the message was sent. Where do you go to find your messages sent through the "Share to Outlook from Teams" feature?
