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Unable to Access Admin Center - SMS and Authenticator Options Not Working for Account Recovery
I am currently unable to access the Microsoft 365 admin center because I cannot complete the account verification process. When I try to loggin to my account, the assistant only offers two options: using the Microsoft Authenticator app or receiving an SMS code. Unfortunately, I do not have access to the Authenticator app, and the system is not able to send me the SMS code either. This leaves me completely locked out of the admin panel. I have tried multiple times to use the SMS option, but I never receive the code. The recovery assistant keeps prompting me to use either the Authenticator or SMS, but neither method works. Because of this, I cannot regain access to the admin center. I have the correct password, but without multi-factor authentication (Authenticator or SMS recovery) I cannot access the Microsoft 365 admin center. Without access to the admin center, I cannot create or manage support requests directly from the admin portal. I also tried calling support by phone, but the AI does not understand what I am saying and does not transfer me to a human agent who can actually help me resolve the problem. I would appreciate any guidance on how to contact so a human for support or alternative ways to verify my identity and regain access to the Microsoft 365 admin portal. Thank you in advance for your help.
Bookings 2026, Cannot Find or Edit "Staff" Configs
Whenever a staff member goes to bookings, they can share their 15- and 30-minute times, but they do not see Staff or anything on the left side of the window like if the menus were available. I am a global admin and even I don't see those left pane options. We made a user the Virtual Visits Admin and they also don't see those options. So how do we get Bookings to consider other calendar appointments already in place so there is no double booking? There is also not a three lines icon to open the pane to see the left side menus.Purview DLP Blocks Sharing Files with Specific Domains or Users
A new DLP rule is available to control sharing of SharePoint and OneDrive files with selected domains and email addresses. The new rule supports an allow list (permit sharing) and can also specify a deny list (block sharing). The user interface takes a little getting used to, but when everything is configured and SharePoint has had a chance to respond to the block, the rule works and any attempt by a blocked user to use a sharing link is refused. https://office365itpros.com/2026/07/22/block-sharing-dlp-sharepoint/
Entra Admin Center Flags Licensing Problems with Conditional Access
The Entra admin center is flagging licensing gaps for conditional access. The messages are informational, not the beginning of a new automated billing procedure to charge tenants when Entra ID notices that some accounts use conditional access policies when they don’t have a license. In this article, we discuss the product license insight and how Microsoft measures conditional access usage, and show how to use PowerShell to find who’s using conditional access. https://office365itpros.com/2026/08/13/licensing-gaps-entra-id/Mastering Clipchamp – From Beginner to Pro 5
Creating a good video is about more than simply recording clips and putting them together. The right visual effects can transform a basic collection of footage into a video that feels polished, engaging, and intentional. With tools such as filters, transitions, overlays, stickers, and blending options, Clipchamp makes it possible to add creative touches without requiring advanced video-editing experience. Link to the postSharePoint Online Expands Sensitivity Labels to OneNote and Video Files
Microsoft has updated SharePoint Online to provide full support for sensitivity labels assigned to OneNote and MP4 files. Full support means that SharePoint Online can decrypt and encrypt file content, which then allows SharePoint to protect the content while storing it in a way that’s accessible to Purview services like Data Loss Prevention and eDiscovery, and of course, accessible to Copilot. https://office365itpros.com/2026/08/12/sensitivity-label-mp4-onenote/
Need to Restore PST Files to Office 365 Mailboxes - What's the Best Approach
Hey everyone, I have a task coming up where I need to restore several PST files back into Office 365 mailboxes. Haven't done this before at this scale and honestly not sure where to begin. I've looked at Microsoft's native import service through Purview but I have a few concerns: Some of the PST files are quite large — not sure how well it handles that I need to restore only specific folders for some users, not the entire PST I'm worried about data consistency after the restore Would prefer something that doesn't require too many admin roles or complex setup For those who have done PST to Office 365 restores — what approach worked best for you? Any tools, tips, or things to watch out for that you wish you knew before starting?AutoSave disabled when opening SharePoint-synced files from Finder after macOS Tahoe 26.6 update
Files stored in SharePoint Online and synchronized locally through OneDrive are opened as local documents when launched from Finder. Office applications display "Saved to my Mac" and AutoSave is turned off by default. However, opening the exact same files through Word/Excel > Open > Sites, or via SharePoint "Open in Desktop App", correctly identifies them as cloud documents. In that scenario, AutoSave is enabled and collaboration/version history features work as expected. Troubleshooting already performed: OneDrive reset and re-linked SharePoint library re-synced Signed out and back into both Office and OneDrive Removed Microsoft credentials from macOS Keychain and re-authenticated Recreated local OneDrive sync relationships Verified OneDrive File Provider extensions are enabled Verified Office applications and OneDrive are fully up to date Tested with newly created files and existing files Tested "Always Keep on This Device" with no change in behavior The issue appears to be specific to the Finder-to-Office launch path after upgrading to macOS Tahoe 26.6. Before upgrading to macOS Tahoe 26.6, opening the same SharePoint-synchronized files directly from Finder correctly preserved cloud document identity and AutoSave was enabled as expected. I discussed this issue in detail with Apple Support, but they quickly dismissed it, saying that the problem is not on Apple's side and that I should contact Microsoft instead.
