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How to change primary user
I'm helping someone whose husband died. They have a "Microsoft 365 Family" plan. He was the primary person and she was a secondary user. I suspect for consistency of her information she should not make a new account in her name and abandon this previous account. Rather if possible she should keep the current account but make herself the primary account holder and make his email a secondary. She would keep his address active just for a while until everything to do with him is wound down. But how does she change the account so she becomes the primary? Thanks.
Unfortunately, Microsoft does not allow you to simply “switch” the primary account holder on a Microsoft 365 Family subscription. The subscription is tied to the original purchaser's Microsoft account. The widow cannot make herself the primary on that subscription; instead, she would need to set up her own Microsoft account and subscription, then continue using her existing account as the main one going forward.
https://learn.microsoft.com/en-us/answers/questions/4669893/death-of-account-holder-how-do-you-change-details
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Unfortunately, Microsoft does not allow you to simply “switch” the primary account holder on a Microsoft 365 Family subscription. The subscription is tied to the original purchaser's Microsoft account. The widow cannot make herself the primary on that subscription; instead, she would need to set up her own Microsoft account and subscription, then continue using her existing account as the main one going forward.
https://learn.microsoft.com/en-us/answers/questions/4669893/death-of-account-holder-how-do-you-change-details