Lost Access to Microsoft Authenticator
Hello team, I reimage my phone, unfortunately lost Microsoft Authenticator, I dont have cloud backup enabled in my Authenticator, I try login account in Microsoft Authenticator, but still ask me Authenticator verification, and no other option (like email, SMS, or backup codes) shown, I'm register Microsoft 365 developer account, i'm only admin, could you please let me know the exact steps I need to take or if there is a support escalation route I should follow, thanks for advance.Transfer MS Office 365 Business ownership from MSP to own MS Business account
Hello Everybody I need to transfer my clients MS Office 365 Business from current MSP to their own MS Business account. Current MSP very bad service. So, at the end they want to manage their Emails\Licenses on MS Admin Center. What are the steps on doing this?
Removing Old MS 365 Account
I had a Office 365 account under the discontinued educational organization license. The cloud storage was supposed to be disabled by MS at some point. So, I bought a personal Ofc 365 subscription. I tried to remove references to the old account and register my new license under a different email address, however my machine is still ate up with it, it still tries to save documents to that supposedly disabled Onedrive location and Office applications still confuse it. I scanned the system registry and there are hundreds of references to the old account & configuration. This is a problem on several of my home machines. How do I totally nuke that old account?Latest MS Trend: abysmal AI phone support
Hello, I've just tried three times the MS 365 Support Phone Hotline. The AI Bot is designed to just hang up or provide an aka.ms/??? link which exactly leads to the problem that I am trying to contact support for. Thanks for nothing. Hope you fire also the people that worked on the Bot and not only your support hotline staff. It seems there are none left. I am going to recommend my company to move to a different product and drop ms ai slop. Bye
Upgrading from Personal to Family
The support in have read says to upgrade from Personal to Family I buy the new plan and any remaining subscription will be converted to the Family plan but I will lose some of the remaining time. I have 18 months to go on my Personal plan so does that mean if I buy a year of Family now I will be charged the full yearly price for 12 months then have the remainder of the Personal plan added so my next yearly subscription payment would be in about 2 years? Also does anyone know how the remaining conversation works and how much I would get for my 18 months of Personal?Primer: How to Use RBAC for Applications to Control App Use of the Mail.Send Permission
The temptation to use the Mail.Send application permission in scripts can lead PowerShell developers into trouble because the permission allows access to all mailboxes, including sensitive executive and financial mailboxes. Fortunately, RBAC for Applications allows tenants to control the access that apps have to mailboxes and other Exchange content. All explained here with an example script to test RBAC of Applications. https://office365itpros.com/2026/02/17/mail-send-rbac-for-applications/
My microsoft account got hacked: Need actual support (Not copy and pasted ones)
My account got hacked, i dont know how but im sure 2fa is turned on and hackers still got in. I dont understand why there wasnt any emails about it going through my email that someone logged in in my microsoft account. I had things connected to that account such as school and some game like minecraft. Currently my java minecraft is non existence and is deleted from minecraft forever because i cant find it in namemc, but my xbox gamer tag is still alive so it also confirms that it indeed had an association with my account before. The hacker changed the email of my account that cause my email to be non-existence in the microsoft system. (This is very huge flaw of microsoft, i hope before we do any changes in the account, it is first confirmed in the email address if this email should really be added to that microsoft account) But i do have evidence that it was indeed associated with it before the hacker change the email and its even confirmed by microsoft website, i also got the full email of the hackers email that was used on my account. I tried everything from contacting support to the account recovery form. But nothing works, i tried cursing the fake email of the hacker that was currently occupying my account, but recieved no response. I am in dilema on what to do now, this account has been with me ever since my email was created. I just hoped that i get it back, i could provide evidences. But its been getting ignored apparently.
Shared OneDrive for Charity Management Team
We are a small charity running a Village Hall in the UK. A few of the trustees form a Business Team that run the hall day to day. All of these have Office 365 personal or family subscriptions to use word outlook etc on their own laptops. The charity itself has Office 365 Business Basic Grant subscription. This give us Exchange email, OneDrive, Teams and SharePoint plus a few other bits. We currently store all our charity documentation on a free 15Gb OneDrive dating back to SkyDrive when first adopted. Each member of the team has their own charity Microsoft account and email e.g. email address removed for privacy reasons or email address removed for privacy reasons etc, etc. I want to migrate this data onto an Office 365 Business OneDrive that is shared with this Business Team Here's the rub. As most users have a personal subscription and data saved on their own OneDrive keeping the two separate is problematic. Because Microsoft credentials are so tightly integrated between the OS and Office if they try and sign in to the existing OneDrive it takes them to their own private OneDrive. To work around this they have to use an Incognito browser session in order to log in. I am aware you can create a shared OneDrive for teams as described https://support.microsoft.com/en-gb/office/create-a-new-shared-library-from-onedrive-for-work-or-school-345c8599-05d8-4bf8-9355-2b5cfabe04d0 which should allow them to access this OneDrive by using their own credentials as above (email address removed for privacy reasons etc) but if they log in to this shared OneDrive once, and on the prompt that comes up at log in select "Stay logged in", can they keep visiting the site without logging in again and will they then have to use an incognito browser session to access their own personal OneDrive? Sorry this is so complicated but its been a nightmare trying to keep this working Many thanks John
Microsoft 365 Copilot Bought on Play Store not Received
I bought MS 365 Copilot from Play Store. When Google Play Store couldn't deducted my sub from my primary payment method (from Country A), they used my backup payment method (from Country B) - which wasn't a problem for me. The money was deducted and still appears on my play store subs. However, my MS Account does not show any MS 365 Copilot subscription, which effectively means that I can't use the service. What's frustrating is I'm now being tossed around the two companies. Play Store says I should contact MS Team (devs of MS 365 Copilot) while MS Team doesn't reply to my emails sent to the emails on their Play Store app page. I tried regional phone numbers and I'm referred back to MS Team. I'm now left with no money and without the service that I've paid for. Anyone who knows how I can resolve this. I tried Play Store refund and they said my purchase does not qualify for a refund citing their policy. Additional Context: My account is registered in Country A, together with my primary payment method. My backup payment method is from Country B). I signed up for the trial version intending to buy. So, it's me not anyone else who purchased on my behalf. The transaction appears on my Google Play account and I've no problem with that. The challenge is: My money is gone, I’ve no access to the service for which the money was deducted. What frustrates more is all emails from Google Play team were sent through no-reply emails. So, effectively, I can't contact them back to clarify the challenge I'm facing. On the other hand, Microsoft team is unreachable. I sent several emails and none was replied. Worse, one of the emails on their Play Sore page returns: email does not exist... Until now, the product isn't on my MS account but appears on my Google Play account. The reason I'd tried the refund route was to get the money back so I can purchase an alternative service or retry with my primary payment method. It wasn't because I thought someone had purchased by mistake. Here is my MS Account subscription site showing expired sub Here is my Play Store showing my active sub: Has anyone had a similar challenge. If so, how was it resolved.
