account management
262 TopicsI cannot log in to my work account using SMS authentication
Hi everyone! I am requesting assistance with the following issue. I receive the message: Sorry, we're having trouble verifying your account. Please try again. Previously, SMS authentication worked, but now I am getting the error mentioned above. Error Code: 399287 Request Id: 8cf24bf5-1607-4ab6-80c7-d00221f84d00 Correlation Id: 4b22fb8b-b772-49be-ba47-7b0142da5da5 Timestamp: 2026-03-27T08:00:09Z My password is accepted, but I get stuck at the authentication step afterward. Maybe blocked my mobile number. Thank you in advance for your help!38Views1like2CommentsHackers keep getting prompting me for a code on authenticator
Hello, I'm noticing that I get a random prompt for a code on the Authenticator app whose location appears to be in the Netherlands. I'm under the impression that these hackers just try logging into numerous accounts hoping that their victims will unknowingly push on a confirmation number and let them in. Is there a way to help prevent this? I would imagine that preventing logins based on unusal locations would help stop it but would like to hear your take. Thanks!30Views0likes2CommentsImpossible to sign in with different user account
I use this browser with two MS accounts. The techcommunity does not let me choose the user account to sign in with! I'm forced to open a private window to sign in and write this feedback. So when clicking Sign In, it thinks I want to sign in with my M365 company account, and asks me to accept certain permissions. However, I want to sign in with my personal MS account. So I click cancel and get redirected to the home page. So, in order to visit the site with my personal MS account, must either use a private windows, or clear every single cookie for every single Microsoft domain, which is also NOT what I want to do. This is simply unacceptable and driving me away from using the techcommunity at all! I made a video for you to show you how broken the sign in flow is: https://i.imgur.com/KnxnPKM.mp423KViews5likes17CommentsLatest MS Trend: abysmal AI phone support
Hello, I've just tried three times the MS 365 Support Phone Hotline. The AI Bot is designed to just hang up or provide an aka.ms/??? link which exactly leads to the problem that I am trying to contact support for. Thanks for nothing. Hope you fire also the people that worked on the Bot and not only your support hotline staff. It seems there are none left. I am going to recommend my company to move to a different product and drop ms ai slop. Bye9Views0likes0CommentsUpgrading from Personal to Family
The support in have read says to upgrade from Personal to Family I buy the new plan and any remaining subscription will be converted to the Family plan but I will lose some of the remaining time. I have 18 months to go on my Personal plan so does that mean if I buy a year of Family now I will be charged the full yearly price for 12 months then have the remainder of the Personal plan added so my next yearly subscription payment would be in about 2 years? Also does anyone know how the remaining conversation works and how much I would get for my 18 months of Personal?1.2KViews0likes3CommentsD365 Licensing vs Security Roles – Why can users access data without the required license?
I am working as a Power Apps developer in a Dynamics 365 environment that has the Field Service module enabled. In the same environment, some users only have Sales licenses. I assigned a security role that provides read access to the Warehouse table to a user with a Sales license. The user is able to access and read the data successfully, even though they do not have a Field Service license. This makes me unclear about how licensing is enforced in Dynamics 365. If security roles alone can grant access to tables, how do licenses actually restrict functionality? Why is it necessary to purchase additional licenses if users can still access data through security roles? Could someone clarify how licensing enforcement works in this scenario and what the best practice is?13Views0likes0CommentsMFA reset needed - lost phone and access to account with it
Hi! I am a single-tenant MS 365 account (business) and I lost my phone and cannot access my account any more. I cannot log into my account (because I need my Authenticator) and I cannot set up the Authenticator (because I need to log into my account for that) and I am desperate for a solution as this is my business account and has everything I need to keep my business going. I lost access on March 2, had access to Outlook on my browser until early morning on March 4 when I completely lost access to everything. What I do have: the phone number that is attached to this account (it is supposed to be one of the sign on methods, but the system won't let me use it) the password (also not able to use it to log in) the email domain is also mine, I can prove ownership I have the last invoice for the account subscription and can also provide the billing information as well as the card number that is attached to this account for automatic billing I am still using the same main device (laptop) that I have been using since the account was set up I am the only employee and the legally authorized representative for the company that the account is for (and the company name is on the invoice as well as the tenant name) You can also see that there have been no successful logins since I lost access where the account was used almost every day since it was set up (including some weekends), also proving that I am the user for the account. I am currently using my old Microsoft account to contact Support via chat but they are telling me a different thing each time we talk, I have literally submitted tickets/contacted 5 different departments/systems and just keep being ping-ponged around and the Support number that I found is asking for an 8-digit code which I guess is also the Authenticator code that I cannot get as I lost access to my old Authenticator so now I have no idea how to proceed. Tickets that I can track: SIR22967120 - I just received a notification that this has been closed because this was not the correct place to raise this YQN2RK7D - no response yet SGBQ7U9T - no response yet 4766105c-db53-40b3-92b8-ddd8c7968a0d - only the auto-reply that request was received an 1 email saying that the provided email address was not found in their system, I followed up with additional details in several emails but no further response or confirmation that anything has been received. I also sent an email to mailto:email address removed for privacy reasonsbut no response there as well I am ready to send any information/documentation to prove that the account is mine, please let me know how to proceed. I am really desperate for a solution here - this is my business account and everything I need is there - my email with all my contacts, the pending deliverables to clients, my working files, etc. This is week 3 already and I haven't had anyone ask me for any proof of ownership, documentation or anything, I don't know what to do to understand if anyone is even investigating anything regarding this, please help. Looking forward to any suggestions!Solved96Views0likes1CommentEmail hacked - I lost total access
Hi community, I had my email hacked 7 days ago, the hacker changed the password. The problem is that I have microsoft office 365 in that account and I tried every single way to recover my access. Even the ACSR, forms and everything. Nothing works. I got replied back that information provided was insufficient. The problem also is that I created this account in hotmail, maybe 20 year ago. Does anyone know any how to contact Microsoft support? How can I find a channel to support me? Thanks in advance for any clue you might give me to solve this issue.Solved61Views0likes2CommentsYour organization is not eligible for donations and grants
Ihre Organisation ist nicht für Spenden und Zuweisungen berechtigt Unser Verein, der vom Finanzamt als gemeinnützig anerkannt ist, wurde für kostenlose Lizenzen abgelehnt. Die erforderlichen Daten wurden beim Antrag hochgeladen. Eine Begründung gab es nicht und das Kontaktformular geht auch nicht. Was kann man unternehmen, um eine erneute Prüfung zu erwirken oder an weitere Informationen zu kommen. Danke für die Hilfe #################27Views0likes0CommentsCancelling Microsoft Customer Agreement (MCA)
I'm a Microsoft CSP provider. My customer wants to cancel their subscriptions because they want to leave the Microsoft. Do I need to cancel their MCA or will it be cancelled automatically? If it is necessary to cancel the MCA, where should this be done? Thank you very much!Solved106Views0likes1Comment