forms family acoount not sycing and caping at 200 responses

so i talked to miscorosft 2 days they sent me here, im ASD and frustarted and disregulated as to lack of support. I have a family account and my form caped at 200 responeses, and it should cap at 1000 responses, i cant create new form or link i need that one working. In my account in forms, it says buy microsoft365, but i already have it, and when i go to click it says im part of a family. there is some kinda disconnect. the form is live i been yelled at 2 days as ppl can not use it. someone please help and advise me