Help with accessing past employee personal accounts tied to biz billing
Hi Microsoft team, a rep from Commerce billing directed me here for answers. We have a team member that established a personal account with a business credit card that left the company over a year ago. The business card was recently charged for this personal account. We do not have access to this personal account that was set up using an old employee email that has been since deleted over 1 year ago. We are struggling to get into a personal account where the charge in question is connected to our business billing and the since deleted business email. We need to access the account and see the information. The error says account does not exist. Can you please help us resolve this?
Microsoft Defender multi Tenant managment
I work for an MSP that is going to switch out our current our current Antivirus Platform (Carbon Black) for another product. We are thinking about using MS defender as a reseller...either as an independent product or also going full O365 and migrating our clients from on Premise Exchange to 365 Exchange. However, I can't find anyone who manages MS defender (or Exchange for that matter) as a multi-tenant client. Each of our customers I understand would have their own instance and tenant ID, but I don't see any MSP managing these clients through a single interface. I have heard of Lighthouse and read about the API integration for MS defender, but I have yet to come across any companies using it in this fashion. Has anyone heard of managing a large client base for MS defender (or any MS cloud product) through successfully through Lighthouse or any other means?
SOS - Global Administrator Lockout Due to MFA
Dear Community, I am reaching out in the hope that someone can guide me on how to directly contact Microsoft's Data Protection Team regarding an ongoing MFA lockout issue. This problem has persisted for over 2 weeks, and despite my best efforts, I have been unable to make any progress toward a resolution. Every time I call the regional support numbers to follow up on my ticket (#2411120040006887), I am redirected by the IVR to Microsoft Online Support, but no meaningful resolution has been provided. As the sole Global Administrator for my tenant, no alternate verification methods and without support partners to turn to, this situation has left me completely unable to perform my duties. Currently, I am unable to sign in to any Microsoft services and I urgently need assistance to reset my MFA settings and add new verification methods to regain access. This lockout has made it impossible to manage user accounts, licenses, and other critical administrative tasks, which is severely impacting our operations. The frustration and disruption caused by this issue cannot be overstated. If anyone can advise on how to escalate this matter or connect with the appropriate team to resolve it, I would be deeply grateful for your insights and support. Thank you in advance for your understanding and assistance.
Upgrading from Personal to Family
The support in have read says to upgrade from Personal to Family I buy the new plan and any remaining subscription will be converted to the Family plan but I will lose some of the remaining time. I have 18 months to go on my Personal plan so does that mean if I buy a year of Family now I will be charged the full yearly price for 12 months then have the remainder of the Personal plan added so my next yearly subscription payment would be in about 2 years? Also does anyone know how the remaining conversation works and how much I would get for my 18 months of Personal?What happened to Microsoft Support?
The level of support for M365 that we are receiving from "Microsoft branded" support teams keep getting worse and worse (we didn't think that it was possible, but here we are). The classic "we tried calling you but couldn't reach you" is back. You open a support case, sit in front of the phone waiting for the call just to receive an email stating that "we tried but you couldn't be reached". When you reply that you are sitting in front of the phone and you didn't miss any calls, the support engineer will call you back and successfully "reach you". Not replying to emails (including those sent to "Team Managers"), sending email with 2 mins before the end of the engineer's shift so there is only 1 email per day or closing cases with issues still being open is now the norm with MS Support. Support cases that drag on for weeks with no resolution, "can you please change this setting and try again", "we are still reviewing the logs" or my favourite "it's been 2 weeks, is the issue still occurring?" emails are extremely frustrating. The difference in support a company receives is very obvious between a multi-million-dollar support agreement and partner/SMB support. I understand that MS may not want to spend time, money and effort on companies that don't buy support agreements outside of those that come with the product, but if you already offer support then at least make it somewhat useful. The most frustrating part is being stuck with this level of support and having no other options. Most escalation emails to cc'd managers result in "do the needful" emails back to the engineer or go unanswered. The only way to combat this issue is to open multiple identical support cases in hopes that 1 out of the 3 engineers will be able to help you.
Training Domain
Hello, Previously, to run training sessions on M365, I would set up a trial tenant to use so as not to make our actual tenant messy. Now you can't seem to set up the free trial without putting payment details in. I have been told that you can set up another domain to create a test environment. We already have more than one domain. Are there any instructions on how to create another 365 environment for that domain please? Thanks LouisaNot for profit password reset support
Hello. I was recently successful I setting up a Microsoft not for profit account for a community organisation I volunteer for. I have however had trouble logging in an asking for a password reset. I had been emailing the support team but they have not been replying to my emails as they said they couldnt verify my identity even though I provided them with everything they asked for. I am just trying to find out who I need to speak and what I need to do to reset the password as on the login screen there is no "reset password link" and the password I originally set doesn't work. Any help with this much appreciated as I am doing this voluntarily and what I thought would be a very simple request is turning out to be very time-consuming. Many thanks
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