Microsoft 365 Account Swap
Hi, I've had my current Hotmail account for over 25 years. Recently, I noticed that every 20 minutes, there's an attempted login to this account. It's set up as passwordless, and I've taken all possible steps to secure it — but given how frequently it's being targeted, I'm concerned it could eventually be compromised. Because this account contains a lot of personal data, I’ve decided to create a new Microsoft account where I plan to purchase a Microsoft 365 Family subscription. Here’s what I’d like to do: Purchase Microsoft 365 on my new account. Add my old account as a family member (it currently has about 1 month left of Microsoft 365). My old account has 4 family members already — I’d like to make sure they are not affected during this transition. My key concern: How can I ensure that no OneDrive files or data are lost — both from my old account and from the accounts of my existing family members — when I make this switch? Any guidance on how to make this transition smooth and secure would be greatly appreciated. Thank you!
365 family subscription bug
Hello, I was using microsoft Powerpoint this morning, when my account was deactivated because “subscription expired”. I have a family 365 subscription and yet everything is in order. The license holder deleted me and remitted without success since the link works but once on my account is displayed "your subscription has expired since October 27, 2013" I even deleted my linked devices but without success. Despite my subscription being in order and the link working, I'm systematically returned to the "your subscription has expired since October 27, 2013" box, even though I'm currently under an active 365 family subscription.
How to end m365 subscription without admin login
3 weeks ago, my team including admin was logged out because of a business domain update. I lost my MFA device and was unable to sign in again. I called support 3 weeks ago, created a ticket (Case number 2503170040016641), sent another email to describe my issue, and they told me I would hear back from them within 8 hours, heard back nothing. I called again a week after my first call, told me I will be contacted by an engineer soon, still nothing.... It has been 3 WEEKS since my team lost access to the entire m365 service, got 0 help. I'm frustrated and very disappointed. Already switched to Google Workspace. Now I just want to end the subscription since I'm still getting billed every month, but I can't cancel it without logging in. please help
I Can't use my own name to create a new Microsoft account in India.
I am an Indian Microsoft user, my full name is Aryan Rajput, which is legally registered by my parents in my country Republic of India. I don't know any norms of European countries about registering names, I don't know what restrictions are made, I can clarify my name, in my present situation is legal and legit. Moreover, none of my associates (including my parents) are pro-Nazi, and let me tell you leader of Nazism (I don't want to tell his name here hence I might be banned maybe) inspired by Indian culture and adopted terms like my name (Aryan means noble). Hence Microsoft should allow me to adopt my name in creating new account, because it's my right! At least they must allow in India where it is legal I hope the management would take necessary steps accordinglyWhere to ask to delete Microsoft 365 Developer Program account (profile)
Let me ask about where to ask to delete a Microsoft 365 Developer Program account(profile). This post might be inappropriate here but let me ask as follows because I do not find the useful answers yet. My predecessor joined the Microsoft 365 Developer Program. After she left my company, I took over her company mobile phone with the same phone number. Since my predecessor left without deleting the account(profile) of the program, I am unable to join the program using the company mobile phone number. *Please see the screenshot of the error. I created a support case through the support for the Visual Studio subscription and inquired. If there are any other contact points, please let me know. Regards,
What happened to Microsoft Support?
The level of support for M365 that we are receiving from "Microsoft branded" support teams keep getting worse and worse (we didn't think that it was possible, but here we are). The classic "we tried calling you but couldn't reach you" is back. You open a support case, sit in front of the phone waiting for the call just to receive an email stating that "we tried but you couldn't be reached". When you reply that you are sitting in front of the phone and you didn't miss any calls, the support engineer will call you back and successfully "reach you". Not replying to emails (including those sent to "Team Managers"), sending email with 2 mins before the end of the engineer's shift so there is only 1 email per day or closing cases with issues still being open is now the norm with MS Support. Support cases that drag on for weeks with no resolution, "can you please change this setting and try again", "we are still reviewing the logs" or my favourite "it's been 2 weeks, is the issue still occurring?" emails are extremely frustrating. The difference in support a company receives is very obvious between a multi-million-dollar support agreement and partner/SMB support. I understand that MS may not want to spend time, money and effort on companies that don't buy support agreements outside of those that come with the product, but if you already offer support then at least make it somewhat useful. The most frustrating part is being stuck with this level of support and having no other options. Most escalation emails to cc'd managers result in "do the needful" emails back to the engineer or go unanswered. The only way to combat this issue is to open multiple identical support cases in hopes that 1 out of the 3 engineers will be able to help you.
Question About OneDrive "Physical" Storage Location for Microsoft 365 Business Basic Plan
Dear Microsoft 365 Experts, I have a question. I recently signed up for a Microsoft 365 account with the "Microsoft 365 Business Basic" plan, where the domain name ends with "@onmicrosoft.ca" and I selected Canada as my home country. After creating this account, I was pleased to see that Microsoft Teams and Exchange Online are hosted in Canada. However, for OneDrive, the storage location is not specified. Why is the storage location not in Canada? I need to store my data in Canada for work-related compliance reasons. How can I change the OneDrive storage location to Canada? Thank you! Mike
Microsoft Developer Program - Issue with signing up - Number already registered.
Hi there, I have been directed here by a Microsoft Support rep after raising this issue with them. I don’t have a clue how this site works but I hope i’m doing this right. I have been recently trying to sign up for the Microsoft Developer program however when I am trying to use my phone number it says it has already been used to sign up for a developer account and can’t be used. How can I fix this? How can I find out what account the number is already attached to? Thanks so much for your help in advance Many Thanks
