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hcchu's avatar
hcchu
Copper Contributor
Oct 26, 2025

"License not found" after installing MS Office on my new MacMini

After keying in the 25-digit key, and done other normal steps, the above message appears. Please help

1 Reply

  • Try this before contacting Microsoft support:

     

    1. Sign In with Microsoft Account

     

    • Open any Office app (Word, Excel).
    • Go to Help > Sign In.
    • Use the Microsoft account associated with your Office purchase.

     

    2. Clear License Files

     

    • Go to ~/Library/Group Containers/UBF8T346G9.Office
    • Delete the folder named Office365
    • Restart your Mac and try activating again

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