Forum Discussion
hcchu
Oct 26, 2025Copper Contributor
"License not found" after installing MS Office on my new MacMini
After keying in the 25-digit key, and done other normal steps, the above message appears. Please help
Kidd_Ip
Oct 29, 2025MVP
Try this before contacting Microsoft support:
1. Sign In with Microsoft Account
- Open any Office app (Word, Excel).
- Go to Help > Sign In.
- Use the Microsoft account associated with your Office purchase.
2. Clear License Files
- Go to ~/Library/Group Containers/UBF8T346G9.Office
- Delete the folder named Office365
- Restart your Mac and try activating again