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Not able to logon office 365 account or change it
If I want to logon to my Office 365 account I have to enter my emailaddress. Its is an @.onmicrosoft.com account. Entering password is ok, but then I am have to verify my phone number. The last two digits are shown, but clicking on this phone number I am getting an error like: 399287. There is no way of resetting this. I already contacted helpdesk but they cannot solve this problem. I have a bussniess account and I need some help about this. Every time I want to reset or want to make a change the account I am stuck in this error screen (endless loop). Please help me.
OneDrive for Business Offline folder issue
I have a series of left over OneDrive business offline folders from the companies that I were associated with before. My access were removed and I do not need them now. Yet I am not able to remove them off from my PC. My respective company ITs do not know what they need to do to allow me the deletion on my PC. The problems of these folders have componded to an extent that it started to conflict with my personal OneDrive. Now I cannot open any file or folder on my offline folder using explorer. Something terrible must have happened to that Cloud module that appears on the top ribbon of File explorer. On taking this issue with L1 they did a W10 update. after which other cloud services as dropbox have started to malfunction the same way as OneDrive. Later from the OneDrive forum, https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-offline-file-explorer-window-hangs/ed575ad0-54b1-45c5-8318-9ff943e2f819?page=2 I found that by creating a new profile that is an escape. Only I notice that is short lived. As there are differences in the folders synched to offline. I am trying out with the admin center for a solution other than having to format my hard disk and reinstall everything.
Interface Views in Microsoft 365 Admin Center
1. Simplified View Purpose: Designed for small businesses or organizations with limited IT resources. Features: Streamlined dashboard with essential tasks like user management, license assignment, and password resets. Minimal configuration options to reduce complexity. Quick access to support and basic service health info. Use Case: Ideal for admins who need to perform routine tasks without diving into advanced settings. 2. Dashboard View (Advanced View) Purpose: Tailored for medium to large enterprises with complex IT environments. Features: Full access to all admin centers (Exchange, SharePoint, Teams, etc.). Advanced analytics, reporting, and configuration tools. Role-based access control and security management. Customizable widgets and navigation for personalized workflows. Use Case: Suitable for IT teams managing multiple services, users, and compliance requirements. Customization Needs Are there specific tasks we perform frequently that can be automated in the dashboard?
Unable to add group to Cloud Policy
For some reason I'm unable to add a group to more than one Cloud Policy. I created a new CP (for Word for example) and add my group without issue. Then I create another CP (for Excel) and then go to add that same group to the scope of this CP and I get this error message "There is already a policy configuration for the selected group. Either select a new security group or edit the existing one". This happens every time I try to add a group to more than one CP, previously this hadn't been an issue. Am I doing something wrong? Is there a way to fix this? Thanks, Jamie
Org Explorer - Issues
Hi, I have a weird issue, We have a user that has gone crazy on Org Explorer. Basically this person is showing that she has 926 Reports, and 7 Direct. Our company only has 120 Users. Also a every couple of seconds this users Reports keeps increasing :s I have checked on Exchange, this user has only 1 Manager and 7 Direct, same data is also showing on Entra. Anyone have a clue ?
Need assistance: Unable to Remove GoDaddy as Partner/Reseller and Unfederate the Domain actus.law
I have been trying to resolve this issue for nearly four weeks, and been through many troubleshooting sessions and telephone calls with Microsoft Support, but this seems extremely complicated: The domain actus.law is owned by the Danish law firm Actus Law, and is registered with GoDaddy as the domain registrar. The Microsoft 365 tenant was originally created and federated by GoDaddy, who acted as the delegated administrator (via DAP/GDAP). On advice from a Microsoft Sales Advisor, Actus Law purchased a Microsoft 365 Business Standard license directly through Microsoft connected to the above tenant with the goal of managing the tenant independently through the Microsoft 365 Admin Center — without GoDaddy's involvement, beyond being the registrar. After the purchase it was impossible to manage users/licenses/domains in the Microsoft 365 Admin Center, as the domain is federated and therefore all requests always get redirected to GoDaddy. It was therefore not possible to verify the domain or create any users. I contacted Microsoft Support on 8 May, where I was told that the way forward was to delete current DNS records and remove GoDaddy's partnership privileges in the Microsoft 365 Admin Center. We therefore deleted all GoDaddy's delegated administrative privileges (GDAP/DAP) on 8 May 2025 and requested GoDaddy to end the reseller relationship. After this the support agent closed the ticket. This was handled through Support Ticket #2505081420003154. GoDaddy afterwards confirmed that they have removed all rights and that the domain is free to be unfederated. However, this did not solve the problem, since GoDaddy is still registered as partner and the domain is still federated. Therefore I am not allowed to make any changes and I always get redirected to GoDaddy when trying to manage anything in Microsoft 365 Admin Center. On 9 May I contacted Microsoft Support again and asked to disconnect the tenant from GoDaddy so I can manage everything in Microsoft 365 Support Center. This was under the Support Ticket #2505091420000046. The assigned agent tried during multiple weeks to troubleshoot and fix the problem with PowerShell commands using both MsolService and Microsoft.Graph, but always ended up getting access errors or insufficient privileges to perform the change in authorization from federated to managed. It has also not been possible to delete GoDaddy as partner. On 20 May I was asked to contact GoDaddy again to make sure that they had removed themselves as partner, and I got the following confirmation in writing from GoDaddy's Advanced Technical Support: "The Microsoft 365 organization for actus.law is no longer associated with GoDaddy. You can now reach out to Microsoft directly and receive support for a password reset for any admin user you need to access, or any other support issues. NOTE: If the domain is still set to use GoDaddy’s email login system you will need to ask Microsoft to “un-federate” the domain." On 21 May I explained GoDaddy's response in an email to the assigned agent, but now the agent simply stopped responding to my emails. I sent a reminder after 5 days, but did not get any response. On 28 May I called Microsoft Support and was assigned a new agent. That agent told me to contact GoDaddy, as it seems they still have visible GDAP, and only GoDaddy can remove that. Then the agent closed the ticket. I tried to contact GoDaddy afterwards, but they told me that the reseller relationship/GDAP was completely removed from GoDaddy's side on 8 May 2025 and all changes have propagated. However, since all GDAP/DAP had already been deleted at that point (which was done on 8 May, see above under number 4), GoDaddy could not remove it in Microsoft's systems according to the normal procedure so it is correctly reflected in the Microsoft 365 tenant. So they asked me to contact Microsoft Support again and explain the situation. WHAT I WANT TO ACHIEVE: I want GoDaddy completely removed as partner/administrator from my tenant and the domain actus.law to be "managed" and not "federated", so I can manage everything directly in the Microsoft 365 Admin Center and use my Microsoft 365 Business license. CURRENT STATUS: GoDaddy says everything has been removed on their end and that only Microsoft can now unfederate the domain. Microsoft Support says GoDaddy still needs to remove DAP/GDAP — but I cannot see their DAP/GDAPS anywhere in the Admin Center, and GoDaddy says they’ve already done it. Does anyone have an idea of what to do in this situation? I would appreciate any help, I feel completely stuck, and I am unable to set up any users or mails 😒
Microsoft 365 Apps Admin Center - Inventory Error
We're running into issues trying to access Inventory in the 365 Apps Admin Center (https://config.office.com/). When trying to swap a specific group of devices to a different update channel (Current to Monthly Enterprise), we go into the Apps Admin Center, select inventory and receive a generic error: There was a problem showing the security update status information. Please refresh the page or try again later. 00000000-0000-0000-0000-000000000000 This has been happening for 3 days now. Was working fine prior to that (and were able to flip a few devices earlier in the week). Anyone else experiencing the same/similar issues? Multiple 365 Admin's within our organization are getting the same error, so it's not isolated to 1 person/1 account.
Obtain Deleted Stats (SharePoint) by Retention Policy
I've scoured: Identify the available PowerShell cmdlets for retention | Microsoft Learn and the Unified Audit Log (Using Search-UnifiedAuditLog in Powershell: All You Need To Know, How to Query Microsoft 365 Audit Logs using PowerShell – TheITBros) to see if I can come up with a method to obtain some statistics regarding how many files and space (storage) has been freed up with the use of retention policies being enabled. I'm drawing a blank. In an ideal world, I'd like know how many files have been deleted by the system (the system enforcing a 5 Year from last modified Date and Delete Policy) for the last year or 6 month intervals. If possible the corresponding volume of storage space recovered from these deletions. Any ideas?Request to Reactivate Microsoft 365 E5 Developer Subscription (Subscription ID: sparkyy)
Dear Microsoft Support Team, My Microsoft 365 E5 Developer Subscription recently expired(2/22/2025 (UTC) due to an oversight during a busy work period. However, the subscription has been actively used for the following development activities: Microsoft Graph API Integration: Developed internal collaboration tools leveraging Microsoft Graph API . Critical Project Files: Stored core project documents, including key deliverables, in OneDrive/SharePoint. Automation Workflows: Utilized Power Automate for data synchronization tasks. I kindly request the reactivation of my subscription and commit to implementing automated renewal tools (e.g., GitHub Actions) to ensure compliance moving forward. I have use it over 4years that is very helpful for my work and Team, hope it 's able to back, I tried to send mail support@email address removed for privacy reasons, but didn't any message back.due to now already close 30days, I worry my project and files will be delete,Would you please help to me for the E5 account,Thanks for you all help. my admin account email address removed for privacy reasons my domain admin account email address removed for privacy reasons Subscription domain name: sparkyy Best Regards, Spark.Yuan
