Microsoft 365 admin center topics

O365 Exchange connectors apply spam filters before checking certificate

IanMurphy48 — Thu, 30 Apr 2026 11:27:35 GMT

If you have devices like multifunction printers which need to send email the MS solution is to configure an inbound email connector.

You can use source IP to identify the origen of incoming messages and to associate them with the inbound connector. However the best way is to use a certificate in the TLS session.

So far so good. However theres a design problem. MS applies RBL filters seemingly before checking either the source IP or the certificate. If the IP appears in the list MS simply reject the connection.

The makes no sense as they are checking against the spamhaus general rbl. This RBL contains all dinamic IP ranges. I don't know for other countries but where I am even if you contract a fixed IP, the IP address they assign you is still in the dynamic IP range, its just fixed. This means that the reverse lookup on the IP address shows a name with dynamic in it. Spamhaus automatically include these in their RBL.

Most companies will have a normal fiber connection, with a fixed ip or not. Those fiber connections will almost always be included in a spamhaus rbl as they are not going to be running mail servers.

Thus checking the IP against the general spamhaus RBL makes no sense as it is going to automatically block almost everyone who would actually use an inbound mail connector.

Does anyone know how to communicate this situation to whoever controls this in MS?

Ian

MC1269241 - Can't turn off antropic for agentmode

Emiliabergstrom — Thu, 23 Apr 2026 23:25:06 GMT

Hi,

I’m trying to figure out how to turn off the new feature where Anthropic is enabled by default for everyone in the EU for agent mode in excel and powerpoint, as described in the Message Center news in the title.

It is not possible to press Save when you have unchecked the setting unless you also consent to the terms of use, it is greyed out. Since we want the feature turned off, we do not want to agree to any terms of use.

Has anyone found a solution? This seems to be misconfigured.

The Admin Center offers a uniquely retro approach to licensed group management

Kristin_L_365 — Mon, 13 Apr 2026 19:32:33 GMT

You can see the name of licensed groups from the licensing blade, but you can’t click it or copy the name. Instead, you manually retype it elsewhere—because nothing says “modern cloud platform” quite like a 1997‑era workflow.

Unable to remove Office Store applicaitons in admin center:

CGXD — Fri, 10 Apr 2026 10:52:56 GMT

Hi!

Yesterday I changed the settings in the screenshot below and it worked. It showed that IT blocked access when clicking on the Add-Ins button in Word and Excel. Today it shows the list off add ins and nothing was changed in the settings. Users can install add ins again:

Google shows results of an Org setting in M365 admin panel that doesn't exist anymore. Any help would be appreciated.

M365 only admin locked out MFA error 53003

techycap — Tue, 31 Mar 2026 20:47:41 GMT

I am learning this the hard way....so here it goes.

Currently I am locked out of as the only admin on the tenant with error 53003.

I was updating some Microsoft MFA default policy settings in Entra and mistakenly deleted the admin user from the exclusions list, and got locked out.

Thankfully I have another tenant, not as big the one locked out. Initiated several support tickets for which everyone calls, and despite of subline mentioning the issue says that they have to assign this ticket to Entra. Then the ticket gets updated and noone has been assigned every since. I have initiated severity A support tickets from Azure portal but no one has called in last 24 hours to help. We area business with Business Premium licenses with over 20 users, and now completely locked out.

I have looked almost everywhere online. There is no phone number that takes you to a support agent - PLEASE HELP........

Onedrive sharing not working for one user

Nutmegman28 — Tue, 17 Feb 2026 18:25:48 GMT

There is only one user who cannot share with anyone external or internal. I have checked everything, they are a site owner, a site admin, a site member, we have no restrictions on sharing, it works for others. I made a new site just for them as the only admin, they still cannot share. They have been removed and re-added 5 times. We have a microsoft support ticket and they don't even seem to know the issue. What can I do?

APP Android Excel 365

PPL — Wed, 04 Feb 2026 13:12:28 GMT

Hallo und guten Tag,

wird möchten mehrere Android Tablets anschaffen um eine auf einem W11 Laptop (mit VBA und Macros) erstellte Excel 365 Anwendung zu nutzen. Hat jemand Erfahrung mit Excel 365 für Android. Insbesondere geht es mir um die herauszubekommen, inwieweit VBA und Macros auf dem Tablet ausführbar sind.

Gruß

Peter

Microsoft Feedback Portal account issue

bobbyeagle — Wed, 04 Feb 2026 12:39:10 GMT

I changed my Microsoft email a year ago, and it updated everywhere other than the Feedback Portal. As a result, I get an error when I try to login, or do anything on the page.

Microsoft account support's suggestion was to login to the Feedback Portal which is insane given I'm having issues accessing it.

How can I get this issue resolved? I've got three separate support tickets now and they keep asking me to wait 24 hours to get the issue resolved.

Can someone from the Feedback Portal team please contact me to resolve this?

This is what Microsoft Support have said:

"understand your frustration, and yes—this is an account‑related issue because the Feedback Portal is still tied to your old alias, which causes login conflicts and forces you out. Your Microsoft account itself signs in correctly, but the Feedback Portal is pulling outdated identity data that you cannot update on your own. Since you cannot access the Portal to submit feedback, directing you back there is not a workable solution. What you need is for Support to escalate this to the internal Identity/Feedback Platform engineering team so they can manually correct the outdated alias mapping on the backend. In this situation, the Feedback Portal and Tech Community teams are the ones who manage and maintain that specific platform. Because the issue appears on the Feedback Portal side—even though your Microsoft account is working normally—only their dedicated team can make the necessary corrections on their end. That’s why we are guiding you to connect with them through the links provided: https://techcommunity.microsoft.com/ or https://feedbackportal.microsoft.com/feedback. They will be able to review the portal‑specific account data and assist you further. I understand why this is frustrating. Since you’re unable to stay signed in to the Feedback Portal, I completely see why posting there isn’t possible for you. However, I do need to be transparent: I’m not able to escalate this issue directly to the Feedback Portal team, as they don’t provide internal escalation channels for us and only accept requests through their own platform."

People Skills Not Enabling – Possibly Due to Tenant Being Marked as “EDU”

ZemDe — Fri, 30 Jan 2026 11:10:20 GMT

Hi everyone,

We’re trying to roll out People Skills across our organisation, but the feature never becomes active in our Microsoft 365 tenant. After a lot of investigation, it looks increasingly likely that the root cause is that our tenant is classified as an Education (EDU) tenant. Which is correct, we are a mixed tenant accurately so for licensed purposes, but Education tenants don't get People Skills.

Service plans updated and all initially looked out just no configuration appeared.

Anyone else having issues with People Skills?

MC1060842 – (Updated) Microsoft 365 Copilot: People Skills will be available starting in May

MC1060845 – New Service Plan: People Skills

Announcing People Skills general availability and new Skills agent | Microsoft Community Hub

Distribution List & Security Group

JuJuB — Wed, 28 Jan 2026 19:10:13 GMT

I need a group that is a distribution list (so we can send emails to members of the group) & a security group (so I can assign the group to intune policies). How do I accomplish this?

I don't want to just create the security group as our memebers don't like to go to groups in Outlook to check for email, they rather have it in their inbox...

TIA,

Regarding Microsoft Support for Partners

harpreet-singh-him — Thu, 01 Jan 2026 12:24:57 GMT

Hi Everyone,

As per our review of Microsoft documentation for Advanced Support for Partners (ASfP) and Partner Support (PSfP), Microsoft has introduced changes to the support coverage. Going forward, partners can create a maximum of 20 support requests under ASfP and 30 support requests under PSfP. Additionally, there is no option to purchase additional support requests beyond these limits.

Any Suggestion or thoughts on the same.

Thanks

Microsoft 365 admin center support

Abyssinia — Sat, 20 Dec 2025 05:58:55 GMT

I am extremely disappointed with the customer support experience associated with Microsoft 365 Business. As a business customer, I expected a reliable support system. Unfortunately, the reality has been the opposite, and I feel compelled to caution others to carefully consider their options before committing their hard-earned money to a Microsoft 365 business subscription.

After purchasing Microsoft Business licenses and transitioning my services from GoDaddy to Microsoft, I lost access to my global admin credentials. This should be a straightforward issue for support to resolve, yet it has turned into a prolonged and frustrating ordeal. For the past two weeks, I have been trying to obtain assistance without success.

I contacted Microsoft support over ten days ago and received a ticket, with the assurance that someone would contact me within 24 hours. No one has reached out to me—not in 24 hours, and not in the ten days since. I attempted to escalate the issue, but even then, no meaningful support was provided.

This level of customer service is unacceptable for any business solution, especially one that organizations rely on for critical operations. It is unreasonable to expect customers to run their businesses effectively without access to timely and competent support.

At this point, I am requesting a refund for the service that has not been delivered, and I strongly urge Microsoft to address the shortcomings in its support system. The support I received from GoDaddy in the past was significantly better.

I hope no other business has to experience this level of frustration, and I sincerely urge Microsoft to acknowledge and fix these issues.

tenant completely unreachable after update PLAID number on partner portal

Roberto_Noord — Tue, 09 Dec 2025 10:02:29 GMT

Hi, i'm a reseller in Italy. I have a partnership with a local distributor to resell Office 365 product from many years.

On the license side (my panel at vendor) i see my license available yet, like other customers.

In these days we have changed the PLAID as requested to enable again our partnership.

I've opened the ticket as suggested and after that we have lost completeley the access with any admin of our domain (@noorduffici.com and onmicrosoft.com)

I can't login even in the partner portal of microsoft that reply with ( the mail doesn't exists)

I've tried to call any number of support but anytime I go on with a virtual caller without a solution .

Someone could hel about this issue ?

The domain is not corrupted because i've access and i change the MX record to work temporaly with mail NOT microsoft.

Leadership of Outlook Newsletter

leonelomovie — Wed, 19 Nov 2025 03:06:52 GMT

I’m requesting the ability to become the full administrator of Outlook newsletters not just in my organization, but across Microsoft 365. I want to manage templates, delivery settings, analytics, and permissions. My goal is to have broader control over how newsletters are created, customized, and distributed. I’m passionate about communication and want to help shape how newsletters work in Outlook. Please consider adding a role or feature that allows users like me to take ownership and lead newsletter strategy across organizations.

I’ve seen cases where people used newsletters to share inappropriate content, including profanity and offensive language. Without proper moderation tools, this can damage professional communication and create serious issues. I want to help prevent misuse by having the ability to moderate, approve, or restrict newsletter content before it’s sent. I also want to contribute to improving the overall design and performance of the newsletter experience, making it more intuitive, professional, and reliable. Giving users like me full control over Outlook newsletters would improve communication quality, prevent abuse, and empower responsible leadership across organizations. If exclusive admin control isn’t granted, at minimum there should be a designated Admin role because without clear ownership, misuse and poor communication will continue unchecked. I’m ready to take on that responsibility and help shape the future of Outlook newsletters.

Need Help Escalating Microsoft 365 Billing Case – Unresolved Since 8/27

JMcCord — Tue, 18 Nov 2025 22:01:55 GMT

I have had a problem getting a ticket resolved TrackingID 2509240040013394. I have not been able to pay my business standard licenses and my tenant is locked down. I have worked with support several times and they have not been able to resolve the issue. When looking at the logs during one of the troubleshooting steps I found TenantLockedForAbuse. I reported that to them and I have not gotten anything resolved and this has been going on sense 8/27/25 if you have any information on how you can help that would be greatly appreciated.

Security Score in Security Admin center not updating

ian-mcguinness — Wed, 12 Nov 2025 00:52:37 GMT

Hi,

I am looking at the security score in the security admin center and trying to apply some of the easy items to improve the score.

For example, "Move messages that are detected as impersonated users by mailbox intelligence" which needs

anti-phishing policy with the ‘Enable mailbox intelligence’ and ‘Enable intelligence for impersonation protection’ options enabled
ensure that the ‘If mailbox Intelligence detects an impersonated user’ option set to ‘Quarantine the message’

Both of which are now done

But my score will not change and the reccomendation doesn't go away.

In this example i have only the default policy, Office365 AntiPhish Default, and it is applied to all users - 408 users (100%).

Can anyone point me towards what I am doing wrong or missed?

I have applied 7 of the listed recommended actions with no score change so far so i'd like to work it out before I get too far into it if i'm doing it wrong.

Thanks for any advice

Ian

Trouble Setting Up Computer

hjwesley — Sat, 25 Oct 2025 22:53:14 GMT

Here's my dilemma: I'm setting up a new computer. Updates download and install just fine. I'm clicking through the pages, country, keyboard, etc. I get to to the one that wants you to set up your Microsoft account. I enter my email, then request a code, then enter the code. I get a page saying that since I didn't use a password that I need to create a PIN. I click on the Create PIN button and get a page that just spins and spins and spins and spins.

I get someone on the tech support chat. We do the whole hold-the-power-button-for-5-seconds thing. The setup starts over. This time I request a password after I enter my email. I get sent to the same page saying that since I didn't use a password I needed to create a PIN. I click on the Create PIN button and get the page that perpetually spins. It never goes to the page to create a PIN. I wait for a while, like minutes, like unusually long for a page to load.

I the routine several more times. Same result. I create a new account, use a new email address, new password, same thing. Internet connection is stable. Same behavior on a different Internet connection.

The Create PIN page is not working. Also, one should not be required to sign in or create an account to set up a computer. There is no way to skip it. Moreover, the program sends you to the "since you didn't enter a password" page whether you entered a password or not. Additionally, I already a PIN, I'm being asked to create things that should already be associated with my account, it found my email and password, why not my PIN? I'm just trying to set up this Lenovo.

Thoughts?

Language defaults audit for everything M365

tsvenson — Fri, 24 Oct 2025 12:27:59 GMT

We are struggling to find where and how the wrong language is being used for various parts of the M365 platform.

We have Swedish set as default, but still English is used for a number of places which often are only realized as a consequence by a user.

For example, in Viva Engage language is set to Swedish, and for the SharePoint as well. But:

When a new user logs on VE is in English
While the SharePoint web part is in Swedish, the link text have for some time ended with "- Home" (English) instead of as it was when we started 2+ years ago " - Startsida" (Swedish)
Then when creating a VE group Event (Teams-meeting) default language is also English

Tracking down what and where is making the wrong language being used is hard.

I would be very grateful if pointed to a resource that give an as complete as possible overview of everything in M365 that we need to look over for making sure that the correct language is default everywhere it should be.

I need to speak to a person at Microsoft

Marie1 — Sat, 18 Oct 2025 10:37:35 GMT

Firstly, I don't know if this is the correct place to ask, if not, I apologise, and would be greratful if I could be directed to the correct medium.

So.....

*** I am writing this on behalf of someone else ***

His account has been locked after he had been hacked and infected with a virus, and Microsoft will not unlock it. However, they have decided (today) to take his money for his 365 subscription, that he can't use, and doesn't want.

When looking for a way to cancel it, the answer is log-in to his account and cancel it himself. BUT, he can't log in because the account is locked.

He has tried looking for a phone number to speak to someone, but cannot find any.

He has tried looking for a Live Chat, but, (if it exists) it is only available after he logs in.

He just wants to cancel the subscription, and get a refund.

Can someone please give me a contact number - preferably in the UK, but any English speaking representitive, in any countrty will do.

Thanks,

Agent in SharePoint option is not visible in the M365 admin center

hritik450 — Fri, 10 Oct 2025 10:05:52 GMT

Agent in SharePoint option is not visible in my M365 admin center under pay as you go service and it's only show Syntex services option not the Agent in SharePoint. As before we were able to see both options like Agent in SharePoint and Syntex services but now Agent in SharePoint is not visible.

I have also attached the screenshot where both of the options were visible but now the Agents in SharePoint option is not visible, so is there new update in admin portal or is this is some kind of issue?