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Lost Global Admin
Is there anyway to contact support? Here is how the geniuses at microsoft have made the experience ten times worse. I click reset password, it says you are not a global admin, I click locate the admin and it says it can't find it. Brilliant. Then I call the fake AI support and it proceeds to tell me I have to be a global admin. That being said, now my email is down because there is something wrong with my account. I swear this experience has to be one of the dumbest things I have seen to date from y'all. Its not even AI. So is there any way besides calling some retarded number that hangs up on me? Because I cant open a case from the tenant and if I switch tenants they told me they cant help me. To call the number that hangs up on me. The domain is chadbarnettlawfirm.com
Help on MS365 Business Std license issue
Hi Community - Issue with MS365 Business Standard license I have a ms365 biz standard subscription/license attached to my email (email address removed for privacy reasons) - Australian subscription. I am global admin to the account. It expired on 5/9/26. I bought a new one on 5/9/26 from a office supplies store (Officeworks, a large chain in Australia) I took help of MS telephone support to add the new product key. so far so good. However, it appears that the new subscription's license is not attaching to my id. under my id, Under 'Your Products' - it is showing both the expired subscription; and the new subscription. Under the 'Licenses' - it is showing MS 365 Biz Standard - 'Available licenses - 1' and 'Assigned licenses - 1/2' - if i click on MS 365 Biz Std - it tells me - 'Licenses - 2 purchased' - under Assigned Licenses - 1 ; and under its drop down - 'user's name' - 'Type' -> 'user' / Assigned licenses - blank / email - user's email. Under 'active users' -> my id -> 'licenses and apps' - it is showing MS 365 Biz Std - check - and 1 of 2 licenses available. After much engagement with MS telephone support; I am assured that everything that needs to be done has been done; the expired subscription will simply disappear after a time; and licenses has been properly applied. We did much poking around over Quick Assist - including unassign / assign license. However, the fact that that the account continues to show an expired subscription and active subscription at the same time; and the fact that there seems to be one license still available (there should technically be no extra license available - as old has expired and new one should be in use) is kinda bothering me. This is an id for my business, and I am naturally concerned of any abrupt disruption / data loss etc. Can someone please help to clarify / give suggestions that whether all is well, and i should have a peaceful sleep, as MS tele support suggests; or is there a cause for concern? Kind regards ManishMake Your Test Data Less Boring with M365Mutator
Testing Microsoft 365 scenarios often involves test data. If the data is stale or always the same, it might not generate good results or help to identify lurking problems. The M365Mutator app helps to solve the problem by mixing things up in your test data. The app can change properties of Entra ID accounts, send email, update calendars, and generally make sure that whatever you’re testing has fresh information to run against. https://office365itpros.com/2026/07/10/m365mutator-test-data/Make Your Test Data Less Boring with M365Mutator
Testing Microsoft 365 scenarios often involves test data. If the data is stale or always the same, it might not generate good results or help to identify lurking problems. The M365Mutator app helps to solve the problem by mixing things up in your test data. The app can change properties of Entra ID accounts, send email, update calendars, and generally make sure that whatever you’re testing has fresh information to run against. https://office365itpros.com/2026/07/10/m365mutator-test-data/People Skills Not Enabling – Possibly Due to Tenant Being Marked as “EDU”
Hi everyone, We’re trying to roll out People Skills across our organisation, but the feature never becomes active in our Microsoft 365 tenant. After a lot of investigation, it looks increasingly likely that the root cause is that our tenant is classified as an Education (EDU) tenant. Which is correct, we are a mixed tenant accurately so for licensed purposes, but Education tenants don't get People Skills. Service plans updated and all initially looked out just no configuration appeared. Anyone else having issues with People Skills? MC1060842 – (Updated) Microsoft 365 Copilot: People Skills will be available starting in May MC1060845 – New Service Plan: People Skills Announcing People Skills general availability and new Skills agent | Microsoft Community Hub
Regarding Microsoft Support for Partners
Hi Everyone, As per our review of Microsoft documentation for Advanced Support for Partners (ASfP) and Partner Support (PSfP), Microsoft has introduced changes to the support coverage. Going forward, partners can create a maximum of 20 support requests under ASfP and 30 support requests under PSfP. Additionally, there is no option to purchase additional support requests beyond these limits. Any Suggestion or thoughts on the same. ThanksNeed Help Escalating Microsoft 365 Billing Case – Unresolved Since 8/27
I have had a problem getting a ticket resolved TrackingID 2509240040013394. I have not been able to pay my business standard licenses and my tenant is locked down. I have worked with support several times and they have not been able to resolve the issue. When looking at the logs during one of the troubleshooting steps I found TenantLockedForAbuse. I reported that to them and I have not gotten anything resolved and this has been going on sense 8/27/25 if you have any information on how you can help that would be greatly appreciated.
Request to Reactivate Microsoft 365 E5 Developer Subscription (Subscription ID: sparkyy)
Dear Microsoft Support Team, My Microsoft 365 E5 Developer Subscription recently expired(2/22/2025 (UTC) due to an oversight during a busy work period. However, the subscription has been actively used for the following development activities: Microsoft Graph API Integration: Developed internal collaboration tools leveraging Microsoft Graph API . Critical Project Files: Stored core project documents, including key deliverables, in OneDrive/SharePoint. Automation Workflows: Utilized Power Automate for data synchronization tasks. I kindly request the reactivation of my subscription and commit to implementing automated renewal tools (e.g., GitHub Actions) to ensure compliance moving forward. I have use it over 4years that is very helpful for my work and Team, hope it 's able to back, I tried to send mail support@email address removed for privacy reasons, but didn't any message back.due to now already close 30days, I worry my project and files will be delete,Would you please help to me for the E5 account,Thanks for you all help. my admin account email address removed for privacy reasons my domain admin account email address removed for privacy reasons Subscription domain name: sparkyy Best Regards, Spark.Yuan
