I need to speak to a person at Microsoft
Firstly, I don't know if this is the correct place to ask, if not, I apologise, and would be greratful if I could be directed to the correct medium. So..... *** I am writing this on behalf of someone else *** His account has been locked after he had been hacked and infected with a virus, and Microsoft will not unlock it. However, they have decided (today) to take his money for his 365 subscription, that he can't use, and doesn't want. When looking for a way to cancel it, the answer is log-in to his account and cancel it himself. BUT, he can't log in because the account is locked. He has tried looking for a phone number to speak to someone, but cannot find any. He has tried looking for a Live Chat, but, (if it exists) it is only available after he logs in. He just wants to cancel the subscription, and get a refund. Can someone please give me a contact number - preferably in the UK, but any English speaking representitive, in any countrty will do. Thanks,
Error office 365 e3 developer license will be deleted on XXXXX. Currently disabled
My Office 365 E3 Developer has been marked for deletion and disabled today. No earlier comms from Micrsoft or any sort of messages.It just locked our my E3 Developer license has there a not supporting it any more. I wanted to try and backup/export my mail box and no luck - the option is greyed out. My SharePoint admin center has been blocked also can't backup any of my files. I'm just helpless.What a shame Microsoft What other plans can i move to and what should i do now since Teams and mail is not working. Can I at least get a a grace period. Any resources or advice would be appreciated
Changing Microsoft 365 billing frequency from monthly to yearly unexpectedly increased the price
Hello everyone, I would like to raise an issue with Microsoft 365 Business Standard that I find very difficult to understand and even harder to explain to my customer. I manage two Microsoft 365 Business Standard licenses for a customer. The pricing history was as follows: Until May 2026: €23.40/month total for 2 users From June 2026: €21.66/month total for 2 users This means the annual cost at the latest monthly rate was €259.92/year On September 28, 2026, I changed only the billing frequency from monthly to yearly. During this process, I was not shown any clear warning that the actual subscription price would increase. After the change, Microsoft created a new annual subscription with: €145.56 per user/year €291.12/year for 2 users So simply changing from monthly billing to yearly billing increased the annual subscription price from the equivalent of €259.92 to €291.12. This is particularly confusing because the Microsoft website normally presents annual billing as the cheaper option. I contacted Microsoft Support today. According to the support agent: this behavior is the same worldwide the billing change cannot be reverted the agent cannot revert it it cannot be escalated to a supervisor who could revert it there is apparently no email address or written complaint channel where I can formally dispute the change What concerns me most is not only the price increase itself, but the fact that I was apparently moved to a higher price simply by changing the billing frequency, without a clear indication during the process that the subscription price itself would change. I now also have to explain to my customer why their Microsoft 365 costs suddenly increased, even though no additional licenses or services were requested. From my perspective, changing how often a subscription is billed should not silently result in a different commercial price without a very clear confirmation beforehand. Has anyone else experienced this? I would especially like to know: Is this expected Microsoft behavior? Why does changing the billing frequency trigger a new, higher price? Is there any official escalation or written complaint process for Microsoft 365 billing issues? Is there really no way to revert such a billing-frequency change shortly after it was made? I would appreciate clarification from Microsoft, because at the moment this leaves both the reseller/admin and the customer in a very poor position. Regards
MC1269241 - Can't turn off antropic for agentmode
Hi, I’m trying to figure out how to turn off the new feature where Anthropic is enabled by default for everyone in the EU for agent mode in excel and powerpoint, as described in the Message Center news in the title. It is not possible to press Save when you have unchecked the setting unless you also consent to the terms of use, it is greyed out. Since we want the feature turned off, we do not want to agree to any terms of use. Has anyone found a solution? This seems to be misconfigured.Microsoft SSO SAML Assertion Claims
While getting the assertions back from SAML Assertion Claims, I have configured the user.country & assigned some value in the field. But while getting the claim we are reading the some different value like "IN" ? can I know does the user.country claim supports or not during the claim?
M365 only admin locked out MFA error 53003
I am learning this the hard way....so here it goes. Currently I am locked out of as the only admin on the tenant with error 53003. I was updating some Microsoft MFA default policy settings in Entra and mistakenly deleted the admin user from the exclusions list, and got locked out. Thankfully I have another tenant, not as big the one locked out. Initiated several support tickets for which everyone calls, and despite of subline mentioning the issue says that they have to assign this ticket to Entra. Then the ticket gets updated and noone has been assigned every since. I have initiated severity A support tickets from Azure portal but no one has called in last 24 hours to help. We area business with Business Premium licenses with over 20 users, and now completely locked out. I have looked almost everywhere online. There is no phone number that takes you to a support agent - PLEASE HELP........File Sharing between licensed account holders
From a starting point of this year, we have been finding that any to most file shares that happened between licensed MS account users are being flagged and quarantined by the anti-malware policy. This should be, we are looking to resolve this issue. Has anyone else experienced this issue and what was your resolve. At the moment we have to monitor the quarantines and manually go in to release the share notifications.
Where does Teams get its user list from? I can't make sense of which accounts I see vs which I can't
OK, so I have a currently rather unusual situation. I am looking at a 365 Tenant. A number of users have four accounts on the same tenant (let's not even get into why, cleaning things up is part of the reason I got called in). When you start typing their name into teams it comes up with three of them as a suggestion (I only want one) Account 1: has just been used for ActiveDirectory for permissions to the company's Distributed File System (stored in on on premises servers in various locations). This account has to the best of my knowledge never had a license or mailbox associated with it, and so has never been on the global address list, it's also never had the teams app enabled for it. I don't want this one to show, but it does Account 2: A now defunct account which used to have a Business Standard license assigned to it, but has now had the licensed removed. Before the license was removed this account was hidden from the GAL and its teams app disabled. I don't want this one to show, but it does Account 3: An now defunct account which still has a Business Standard license, but with Teams deselected in the Apps. I don't want this one to show... and it doesn't Account 4: An account shared via a multi tenant organization (the users in question have been migrated to a new tenant). So these are members (not guests) but external ones. I want this to show, and it does. Now, accounts 2 and 3 will be deleted soon, whether we can get rid of account 1 depends on whether the necessary access to the DFS can be done using account 4 (which I need to look into next). However for the time being they are all there so I was trying to hide accounts I don't want users trying to message on teams from teams, and I cannot make any sense of which I see which I don't. To sum up. Account that has never been on the Global Address List and never been activated for Teams - Shows Account that used to have a license and was on the GAL, and used in teams - Shows Account that still has a license, but has been removed from GAL and had teams app disabled - Doesn't show Account that has no license and is not on the GAL, but has teams on it's host tenant - Shows After a previous inquiry I set "Scope directory search using an Exchange address book policy" in the teams setup, but I have not set up any specific address book policy as yet. I have tried showing and hiding people from the global address list, and also the "ShowInAddressList" setting in Entra (which seems to only be available through graph?). Nothing seems to make a difference (it doesn't help that Teams takes forever to update its local cache for this stuff, so maybe a change DID make a difference at some point and I missed it). I cannot find any logic as to which of these accounts is showing in the auto suggests and which not, most notably that account 1 shows but account 3 doesn't. So, where is Teams getting its list of contacts from?Unable to access our Microsoft Entra admin center
We cannot create a support request from the admin center because we cannot sign in Dear Microsoft Support Team, We are unable to access our Microsoft Entra admin center because even our administrator account, email address removed for privacy reasons, is being prompted for MFA, and we do not currently have access to the Microsoft Authenticator method required to complete the sign-in. As a result, we cannot access Entra ID / Microsoft 365 admin settings to reset MFA methods, issue a Temporary Access Pass, or re-register authentication methods for the affected users. Tenant/domain: itieurope.com Affected admin account: email address removed for privacy reasons Issue: MFA is required to sign in, but the Authenticator method is unavailable Impact: We are locked out of the tenant administration portal and cannot manage users or authentication methods We request assistance with one of the following recovery actions: Reset MFA methods for the administrator account email address removed for privacy reasons; or Enable re-registration of MFA for this account; or Provide a Temporary Access Pass or another Microsoft-approved recovery method so that we can regain administrative access to the tenant. We had force majeure, the only authenticator was on the phone, which was destroyed due to an unforeseen situation. (crashed) We are ready to verify domain ownership, provide billing information, tenant details, proof of identity, or any other information required to confirm that we are the legitimate owners/administrators of this Microsoft 365 tenant. Please escalate this as an urgent tenant lockout / admin access recovery issue. Kind regards, itieurope.com email address removed for privacy reasons
