Microsoft 365 admin center support
I am extremely disappointed with the customer support experience associated with Microsoft 365 Business. As a business customer, I expected a reliable support system. Unfortunately, the reality has been the opposite, and I feel compelled to caution others to carefully consider their options before committing their hard-earned money to a Microsoft 365 business subscription. After purchasing Microsoft Business licenses and transitioning my services from GoDaddy to Microsoft, I lost access to my global admin credentials. This should be a straightforward issue for support to resolve, yet it has turned into a prolonged and frustrating ordeal. For the past two weeks, I have been trying to obtain assistance without success. I contacted Microsoft support over ten days ago and received a ticket, with the assurance that someone would contact me within 24 hours. No one has reached out to me—not in 24 hours, and not in the ten days since. I attempted to escalate the issue, but even then, no meaningful support was provided. This level of customer service is unacceptable for any business solution, especially one that organizations rely on for critical operations. It is unreasonable to expect customers to run their businesses effectively without access to timely and competent support. At this point, I am requesting a refund for the service that has not been delivered, and I strongly urge Microsoft to address the shortcomings in its support system. The support I received from GoDaddy in the past was significantly better. I hope no other business has to experience this level of frustration, and I sincerely urge Microsoft to acknowledge and fix these issues.tenant completely unreachable after update PLAID number on partner portal
Hi, i'm a reseller in Italy. I have a partnership with a local distributor to resell Office 365 product from many years. On the license side (my panel at vendor) i see my license available yet, like other customers. In these days we have changed the PLAID as requested to enable again our partnership. I've opened the ticket as suggested and after that we have lost completeley the access with any admin of our domain (@noorduffici.com and onmicrosoft.com) I can't login even in the partner portal of microsoft that reply with ( the mail doesn't exists) I've tried to call any number of support but anytime I go on with a virtual caller without a solution . Someone could hel about this issue ? The domain is not corrupted because i've access and i change the MX record to work temporaly with mail NOT microsoft.
Changing the default @onmicrosoft domain
We recently have started to use sharepoint and noticed that the domain is our old business name. It is using the @onmicrosoft.com domain. Is there a way to change the domain that was created when we made the O365 account? The main reason this is wanted is because our sharepoint sites will show the old company name, that was used to signup for O365, and not the new domain that we added. If we share out a sharepoint site or folder to a client, having the new company name would be better. Anyone have any thoughts on a way to change this, besides creating a new O365 account?Leadership of Outlook Newsletter
I’m requesting the ability to become the full administrator of Outlook newsletters not just in my organization, but across Microsoft 365. I want to manage templates, delivery settings, analytics, and permissions. My goal is to have broader control over how newsletters are created, customized, and distributed. I’m passionate about communication and want to help shape how newsletters work in Outlook. Please consider adding a role or feature that allows users like me to take ownership and lead newsletter strategy across organizations. I’ve seen cases where people used newsletters to share inappropriate content, including profanity and offensive language. Without proper moderation tools, this can damage professional communication and create serious issues. I want to help prevent misuse by having the ability to moderate, approve, or restrict newsletter content before it’s sent. I also want to contribute to improving the overall design and performance of the newsletter experience, making it more intuitive, professional, and reliable. Giving users like me full control over Outlook newsletters would improve communication quality, prevent abuse, and empower responsible leadership across organizations. If exclusive admin control isn’t granted, at minimum there should be a designated Admin role because without clear ownership, misuse and poor communication will continue unchecked. I’m ready to take on that responsibility and help shape the future of Outlook newsletters.
Need Help Escalating Microsoft 365 Billing Case – Unresolved Since 8/27
I have had a problem getting a ticket resolved TrackingID 2509240040013394. I have not been able to pay my business standard licenses and my tenant is locked down. I have worked with support several times and they have not been able to resolve the issue. When looking at the logs during one of the troubleshooting steps I found TenantLockedForAbuse. I reported that to them and I have not gotten anything resolved and this has been going on sense 8/27/25 if you have any information on how you can help that would be greatly appreciated.
Trouble Setting Up Computer
Here's my dilemma: I'm setting up a new computer. Updates download and install just fine. I'm clicking through the pages, country, keyboard, etc. I get to to the one that wants you to set up your Microsoft account. I enter my email, then request a code, then enter the code. I get a page saying that since I didn't use a password that I need to create a PIN. I click on the Create PIN button and get a page that just spins and spins and spins and spins. I get someone on the tech support chat. We do the whole hold-the-power-button-for-5-seconds thing. The setup starts over. This time I request a password after I enter my email. I get sent to the same page saying that since I didn't use a password I needed to create a PIN. I click on the Create PIN button and get the page that perpetually spins. It never goes to the page to create a PIN. I wait for a while, like minutes, like unusually long for a page to load. I the routine several more times. Same result. I create a new account, use a new email address, new password, same thing. Internet connection is stable. Same behavior on a different Internet connection. The Create PIN page is not working. Also, one should not be required to sign in or create an account to set up a computer. There is no way to skip it. Moreover, the program sends you to the "since you didn't enter a password" page whether you entered a password or not. Additionally, I already a PIN, I'm being asked to create things that should already be associated with my account, it found my email and password, why not my PIN? I'm just trying to set up this Lenovo. Thoughts?
Language defaults audit for everything M365
We are struggling to find where and how the wrong language is being used for various parts of the M365 platform. We have Swedish set as default, but still English is used for a number of places which often are only realized as a consequence by a user. For example, in Viva Engage language is set to Swedish, and for the SharePoint as well. But: When a new user logs on VE is in English While the SharePoint web part is in Swedish, the link text have for some time ended with "- Home" (English) instead of as it was when we started 2+ years ago " - Startsida" (Swedish) Then when creating a VE group Event (Teams-meeting) default language is also English Tracking down what and where is making the wrong language being used is hard. I would be very grateful if pointed to a resource that give an as complete as possible overview of everything in M365 that we need to look over for making sure that the correct language is default everywhere it should be.
Agent in SharePoint option is not visible in the M365 admin center
Agent in SharePoint option is not visible in my M365 admin center under pay as you go service and it's only show Syntex services option not the Agent in SharePoint. As before we were able to see both options like Agent in SharePoint and Syntex services but now Agent in SharePoint is not visible. I have also attached the screenshot where both of the options were visible but now the Agents in SharePoint option is not visible, so is there new update in admin portal or is this is some kind of issue?
Booking not available for everyone
Dear Community, We are currently experiencing an issue within our tenant related to the Microsoft Bookings App. While the app is enabled and accessible via browser for users in a specific group, some users are unable to add the app directly to their Teams interface without submitting a request. At this point, we have not been able to identify the root cause of the issue. I might be a policy issues that only we can solve. Has anyone encountered a similar problem or could suggest possible solution? Thank you :)
Partner lockout of Microsoft 365 tenant – looking for advice on next steps
Hello all, I’d appreciate some guidance from the community on a serious situation we are facing. On 12 September 2025, our Microsoft partner unilaterally locked us out of our Microsoft 365 tenant. They retained exclusive Global Administrator / Partner Delegated Admin rights, which means: All staff and directors are unable to access email, Teams, SharePoint/OneDrive, or even log into their Azure AD-authenticated workstations. Our corporate and staff personal data is now inaccessible to us as the controller. Access restoration has been explicitly conditioned on payment of a disputed invoice (not related to Microsoft licence pass-through). This raises several concerns: Operational: we are effectively paralysed. Security/IP: the partner still has exclusive access to proprietary source code and other confidential business data. Compliance: we cannot meet our GDPR/UK DPA obligations on availability of personal data while locked out. We contacted Microsoft Business Conduct on Friday evening with full details of the incident, but so far no human response has been received to those emails. Questions for the community From a Microsoft tenancy perspective – what’s the fastest/most effective way to remove a partner’s delegated admin access if they refuse to release it voluntarily? Has anyone experienced or seen a similar scenario where access was conditioned on disputed payments? Are there formal Microsoft Partner Code of Conduct provisions that directly address this type of misuse of delegated admin rights? Any practical lessons on balancing the technical fix (regaining control of the tenant) with the legal approach (injunction, regulatory notifications)? My focus is on regaining secure access, protecting data/IP, and ensuring compliance. Any experience, insight, or links to Microsoft policy/resources would be greatly appreciated.
