Forum Discussion
Not For Profit Licence suddenly disappeared and then deleted
Hi All
Have a big issue. Have a not for profit account for our charity. Renewed licence earlier in the year and all was ok and working. Then a few days ago I had reports of not being able to access data. After much hunting I found the below. Seems account was suddenly and without warning disabled and then reported as deleted a few days later. What do I do? I desperately need to recover the files that were on the associated teams?
Any help would be much appreciated
13 Replies
Latrice_BarnettMicrosoft
I'd also recommend trying the Microsoft Elevate Nonprofit Partner Desk if you have not yet done so.
WRTAdmin, were you able to resolve?
We have the same exact issue!
We never received notice that the nonprofit license was ending, and we continue to receive $0 invoices with a note stating that our current license expires later this year in November 2026. When I log in to our admin account mailto:email address removed for privacy reasons all of our users, products, licenses, folders and files are gone.
I've been unable to connect with tech support. The phone and chat support are AI, do not address this issue, and hang up when my needs do not fit their support protocol. Emails go unanswered.
Does anyone have a direct contact?- JillArmourMicrosoft
Community Manager
You may find help here?
Thank you, JillArmourMicrosoft .
Sadly (or maddeningly), the nonprofit support person cannot recover data.
Anyone I've been able to connect with insists we were notified, but I cannot find one email or message about this. I have a record showing we renewed our nonprofit business license in November of 2025, along with monthly $0 statements indicating it ends in November of 2026, but that doesn't seem to mean anything. They are blaming us for missing a grace period that we were completely unaware of.
We are facing going out of business because of this. We migrated everything from Dropbox to MS OneDrive/Sharepoint earlier this year as a more affordable option and certainly regret it now.
Most of my Non-Profit licenses are okay. Some of them were scheduled to expire, and we had to switch to a different license several months ago. Microsoft eliminated Office 365 E1 and some of the donated Enterprise Mobility + Security E3 licenses. We switched all our Office 365 E1 licenses over to Microsoft 365 Business Basic.
Honestly have to second kidd here. I would definitely recommend contacting support. Also it would be amazing if you could respond to this thread with how this issue resolves in the end so others going through it can get some info.
Would suggest contacting Microsoft support immediately, in the meantime, trying to login your admin account on onmicrosoft.com
I have same issue!
gramit were you able to resolve?
I just open ticket with suport. It is about 2 week when i opened the ticket and it is not resolved yet...
