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WRTAdmin's avatar
WRTAdmin
Copper Contributor
Jun 17, 2026

Not For Profit Licence suddenly disappeared and then deleted

Hi All Have a big issue. Have a not for profit account for our charity. Renewed licence earlier in the year and all was ok and working. Then a few days ago I had reports of not being able to access ...
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bentonlearning's avatar
bentonlearning
Copper Contributor
Jul 02, 2026

Thank you, JillArmourMicrosoft​ .
Sadly (or maddeningly), the nonprofit support person cannot recover data. 
Anyone I've been able to connect with insists we were notified, but I cannot find one email or message about this. I have a record showing we renewed our nonprofit business license in November of 2025, along with monthly $0 statements indicating it ends in November of 2026, but that doesn't seem to mean anything. They are blaming us for missing a grace period that we were completely unaware of.

We are facing going out of business because of this. We migrated everything from Dropbox to MS OneDrive/Sharepoint earlier this year as a more affordable option and certainly regret it now. 

  • JillArmourMicrosoft's avatar
    JillArmourMicrosoft
    Icon for Community Manager rankCommunity Manager
    Jul 06, 2026

    Latrice_Barnett​ can you be of any help here by chance? I know this isn't really your area, but maybe you have a contact to share that would be of help? Thank you!